Call Center Customer Service

ANNA PARKER

State LA 601-***-**** ****************@*****.***

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Skills

• Customer Service

• Inbound and Outbound Calling

• Verbal and Written Communication

• Typing Proficiency 55 WPM

• Microsoft Office

• Billing Systems and Software

• CRM Software Knowledge

• Time Management

• Customer Retention Strategies

• Upselling and Cross Selling

• Call Center Experience

• Data Entry and Analysis

Experience

Call Center Representative 01/2022 to Present

United Healthgroup LA

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

• Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.

• Improved customer satisfaction by addressing .and resolving complex issues in a timely manner. Customer Sales and Service Expert 09/2020 to 12/2021 Tru Green LA

• Developed strong relationships with clients, resulting in repeat business and positive feedback.

• Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries

• Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services. Customer Retention Specialist 11/2018 to 08/2020

Sam’s Club LA

• Responded to customer needs through competent customer service and prompt problem-solving

• Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests. Education and Training

High School Diploma (New Life Christian) 2020

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