Logistics Coordinator Customer Service

BOTANESH “BOTA” NEGASH

619-***-**** **********@*****.*** Concord, CA 94520

Summary of Qualifications

Administrative professional with 10+ years’ experience providing excellent customer service. Capable and quick problem solver, with prior experience as a Pharmacy Tech working with insurance and billing. Prior experience in the CNA field providing patient care, as well as a logistics coordinator for an international shipping company. Knowledgeable in Outlook, Microsoft Office Suite (Word, Excel, and PowerPoint), calendaring, word processing, creating spreadsheets, filing, and copying. Bilingual in Amharic and English. Types: 40+ WPM. Work Experience

Vision Screening Manager Apr 2023 –December 2024

Lions Center for the Visually Impaired, Pittsburg, CA

● Conduct non-diagnostic vision screenings; provide VSP vouchers as needed and connect clients to social services and eye doctors for follow up services

● Review applications with great attention to detail; request missing information

● Outreach to elderly care facilities to promote services and schedule screenings

● Compete monthly program report- report out the amount of VSP vouchers distributed to three different counties Administrative Assistant Intern Jan 2023 – Mar 2023 Opportunity Junction, Antioch, CA

● Answered multi-line telephone system in a friendly manner; directed inquiries and took messages

● Completed clerical tasks and projects in a deadline driven work environment

● Filed, copied, reviewed, and organized documents requiring an attention to detail

● Communicated program and community resources to clients by phone and in person Logistics Coordinator Feb 2022 – May 2022

(Contract with Randstad), Oakland, CA

● Coordinated and dispatched delivery in a fast-paced environment at the Port of Oakland

● Processed shipping and handling of internationally shipped items; followed up to ensure goods arrived at appropriate destinations and damage free

● Utilized Excel spreadsheets to track all ingoing and outgoing materials

● Created reports with great detail to ensure product could easily be tracked and identified Certified Nursing Assistant Jun 2014 – Feb 2020

Advance Health Care, Las Vegas, NV

● Provided caring and effective rehabilitation assistance to patients in a 38-bed facility

● Assisted patients to regain physical skills and follow routines as prescribed by doctors

● Created rapport with patients to help them adjust emotionally and physically in new surroundings

● Assessed patient’s progress and created records in EMR system to monitor progress Education

Administrative Career Training Certificate, Opportunity Junction, Antioch, CA 2022 Pharmacy Technician Certificate, Silicon Valley Trade School, San Jose, CA 2002 High School Diploma, Del Mar High School, San Jose, CA Earned

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