Customer Service Data Entry

Lisa V. Lozano

Hilo, HI • 808-***-**** • ******@*****.***

Professional Summary

Detail-oriented administrative professional with over 9 years of experience supporting office operations, managing workflows, and coordinating cross-functional teams. Skilled in clerical tasks, records management, scheduling, and communication with diverse clients and stakeholders. Adept at streamlining processes, training staff, and ensuring compliance with organizational policies and state regulations. Recognized for strong organizational skills, attention to detail, and the ability to build positive working relationships. Core Skills

• Office Administration & Clerical Support

• Scheduling & Calendar Management

• Records Management & Reporting

• Customer Service & Client Relations

• Staff Training & Team Coordination

• Conflict Resolution & Problem-Solving

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

• Typing Speed: 65 WPM

• Experienced with Appfolio, Zendesk, Podio, Slack, DocuSign, Showmojo Professional Experience

The Realty Medics – Orlando, FL / Remote

Onboarding Experience Manager (2016–Present, 40 hrs/week)

• Advanced from receptionist leasing coordinator leasing manager onboarding manager.

• Performed daily clerical tasks including data entry, filing, document preparation, and correspondence.

• Maintained accuracy and professionalism in all written communication with clients, ensuring compliance with state laws and company procedures.

• Coordinated scheduling, department workflows, and office processes across multiple teams.

• Supported leadership with meeting preparation, reporting, and performance evaluations.

• Operated office equipment (copiers, fax, phones, labeling machines, and multi-monitor systems).

• Delivered excellent customer service by interpreting and relaying information clearly to investors, residents, and staff.

Yoga Instructor / Fitness Coach – Various Locations (2010–2023)

• Planned, scheduled, and coordinated group classes and wellness programs.

• Handled class rosters, payroll, and marketing for fitness studios.

• Maintained accurate attendance records and managed customer communications. Beachbody LLC – Master Trainer (2015–2019)

• Organized and facilitated training workshops.

• Managed event logistics including registration, scheduling, and communications with participants and host facilities.

• Maintained records and provided follow-up support to trainees. Breakin’ Sweat LLC – Co-Owner / Lead Coach (2013–2015)

• Oversaw daily business operations, including payroll, scheduling, and social media communications.

• Maintained client records, coordinated group events, and supported administrative needs of the studio.

U.S. Navy Reserves – Yeoman (YN3, E-4) (2002–2009)

• Provided administrative support including personnel file management, data entry, and official correspondence.

• Prepared reports, managed attendance and pay documentation, and ensured compliance with military protocols.

• Utilized Microsoft Office Suite for documentation, reports, and presentations. Transportation Security Administration – Security Officer (2002–2004)

• Processed passengers and luggage with attention to compliance and accuracy.

• Completed detailed screening documentation and reports.

• Supported team operations with clear communication and adherence to federal procedures.

State of Rhode Island – Job Coach Liaison (Grant Program) (1995–1996)

• Supported adults with disabilities in securing employment aligned with their interests.

• Coordinated with local employers and documented progress for state reporting.

• Scheduled one-on-one and group sessions to support client goals and community integration.

Education

Dean College – Franklin, MA

Associate of Arts, Human Services (1992)

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