Housekeeping Supervisor Team Leader

LOLA LAWRENCE

Duncans, Trelawny * (***) ***-*** ***************@*****.***

Professional Summary

Highly qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager

and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all

guest needs.

Experience

Housekeeping Supervisor

Royal Caribbean international Nov 2021 to Aug 2025

Duties and responsibilities leading with strength and compassion, doing monthly inventories

of linen and towels ensuring the day to day operation of the department is executed properly

daily inspection of staterooms to ensure cleanliness is maintained for our guest most amazing

experience keeping the pool area clean and tidy of plates and cups to avoid trip and fall of both

guest and crew ensuring our internal and external guest have the best cruise experience.

SEAGARDERN BEACH RESORT, MONTEGO BAY - JUNE 12, 2022 - PRESENT

Supervising housekeeping staff and checking all rooms:

for cleanliness and arrival readiness for quests

for items left to be taken to lost and found

for broken items to be repaired

Housekeeping Supervisor

TWIN PALMS VILLA, TRYALL CLUB, MONTEGO BAY - OCT 2021- JUNE 17, 2022

Supervising housekeeping staff

Housekeeping and villa preparation for arriving guests

Welcoming and briefing quests on villa rules

Organizing and preparing villa meals

Working with front desk to respond promptly to all guest needs

Communicated repair needs to maintenance staff

Housekeeping

ARAWAK BY THE SEA, SILVER SANDS RESORT, DUNCANS, TRELAWNY JAN 2017 – SEP 2021

Housekeeping and villa preparation for arriving guests

Welcoming and briefing quests on villa rules

Engaging with guests on room requirements and amenities to promote overall satisfaction

Accounting Clerk

DUNCANS COMPLEX, DUNCANS, TRELAWNY JAN 2016 -JAN 2017

Maintained and organized files by keeping accounts payable records up to date

Processed payment and documents such as invoices, journal vouchers, employee payroll,

reimbursements and statements

Staff supervision, organizing sales staff.

Cash handling, Bank lodgments, Recording end of day accounts for the separate businesses

Clerical and administrative duties, prepare letters

2

Reservationist

MY SILVERSANDS, SILVER SANDS RESORT, DUNCANS, TRELAWNY 2013 -2015

Telephone operator

Villa Reservations and maintaining the rental calendar

Preparing villas for rental

Drafting staff schedules

Organizing household staff for the villas.

Accounting Clerk

JAMAICAN VILLA VACATION RENTALS 2013-2014

Administrative duties – letter writing, managing appointments and reception.

Financial reporting and bookkeeping for villa rentals.

Following proper banking and accounting procedures relating to income.

Staff training and housekeeping duties

Front Desk Clerk

BEACHES BOSCOBEL 2010-2013

Reception duties.

Telephone Operator

Dealing with customer enquiries.

Clerical duties e.g., typing letters, maintaining a diary

Education

William Knibb Memorial High School Falmouth, Trelawny

High School Diploma

CXC

Knox Community College Spalding, Clarendon

Business Administration

Accounts 2

English Language 2

Principles of Accounts 2

English Literature 2

Principles of Business 2

Mathematics 3

HEART/NSTA

Housekeeping Supervision Level 2

Housekeeping Supervision Level 3

Customer Care

Skills

An Organized financial administrator Computer Literate

Able to lead staff effectively Heart Certificate for Customer Services

Good communication skills - oral and Flexible and reliable team member

written

3

4

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