Data Entry Customer Service
Resume:
Janet Susbilla Angeles
Antelope, CA *****
************@*******.***
Objective: I am in search of permanent home where I can obtain a challenging position within a prestigious company, utilizing the skills that I have developed through my past work experience and training, with the opportunity for potential growth. Being an Essential Worker to the dental industry, I chose to make time to be a parent to my three young daughters while I utilized the past year and a half to assist other dental offices on an on-call/ temporary basis which allowed me to continue to apply my skills.
• Experienced in both Front and Back Office - Quick learner and acquires new skills rapidly and effectively
• Ability to type proficiently at 35-40wpm - Proficient with Open Dental, Denticon, Dentrix, EagleSoft
• Handles busy/high pressure reception desk - Appointment scheduling and taking messages
• Verify insurances - Knowledge of Medical/Dental Terminology
• Provides excellent customer service - Accounts Collections/Receivables
• Team player, works very well in a fast paced environment Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Full Time Mother and Homemaker
Antelope, CA
August 2022 to Present
Wife to a supportive husband and Mother to Three growing girls ages 11-5 years old.
• Managed a daily work week
• Scheduled meetings with husband to discuss family budget and finances, school pick-ups/drop-offs, parent club activities, field trip chaperones, and date nites
• Supervised homework time
• Delegated minor jobs to my young assistants (taking out trash, dishes, wiping down furniture, to name a few)
• Maintain an organized home by diligently keeping things neat, folded, and in it’s place
• Provided meals, snacks, and deserts
• Scheduled appointments and assisted in driving as needed Front Office Treatment Coordinator
Sy Kim, DDS, Inc. - Sacramento CA
January 2020 to August 2022
Responsibility included, opening and closing procedures- Checking In and out all scheduled patients, Presented patients with their treatment plan and having more than 95% schedule NEXT VISIT. Collected all patient copays and or account balance, maintained AR to be less 10,000/month. schedule patients for both doctor and hygienist, verified dental insurances and obtained insurance breakdown prior to patient's dental appointments. Follow up with all PPO insurances regarding payments and submitted appeals as needed. When short staffed, assisted Doctor chair side, mainly in implant surgeries and other procedures. Further assisted taking 3-D and pano images when it gets busy. At closing, prepared following schedules and route slips. End of the Day reports including the bank deposit is completed before leaving the office daily.
Hygiene Coordinator
Marconi Dental Group - Carmichael, CA
December 2017 to August 2018
Efficiently and effectively managed hygiene schedule daily to meet monthly production and collection goals, greet patients at check in and at check out, collecting payment for same day services, answer phones and scheduling new and existing patients accordingly, present treatment as needed, assist with closing procedures daily by, preparing all deposits, credit card payment, and End Of The Day Reports. Office Manager/Treatment/Schedule Coordinator
Gwendelyn Enriquez, DMD, Inc - Roseville CA
January 2016 to June 2017
Responsible of overseeing office staff and maintaining daily office flow. Managing daily schedule which include managing patient scheduling and direct patient traffic flow, check-in/out patients, ensure the delivery of quality dental care to patients, resolve patient issues, present treatment plans to patient, organize and present financial arrangements, oversee the processing of dental claims, coordinate with dental insurance to ensure claims are paid, manage specialist referral process, determine staff schedule and sure operational standards are met, manage employee relations, oversee collections and accounts receivables, complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing, run daily and monthly reports, support marketing and promotion initiatives, take responsibility for the appearance and functionality of the dental office. Front Office Administrative Assistant
Palo Alto Endodontic Center - Palo Alto CA
September 2011 to November 2014
Work independently maintaining front office duties which includes, answer phones and scheduling appointments in and away from the office, coordinate scheduled lunches with referring dentists, maintaining a day-to-day patient schedule, verify patient insurances and collect patient payments, produce end of the day reports for the doctor, data entry, sending and receiving correspondence and final reports with all referring dental offices, assisted chairside with the dentist, sterilize instruments, setup trays, and take down and set up operatories. Front Desk Receptionist
R. Glenn Kitasoe, DDS, Inc - Menlo Park CA
August 2007 to August 2010
Check-in/out, answer multi-line phone system, schedule appointments, verify dental insurance, sort mail, data entry, filing, collecting payments, and providing patient with treatment plans. Resident Coordinator
Fuji Towers, Low income residents for seniors - San Jose, CA June 2001 to March 2004
Responsible for senior activities, assisted with senior resident annual apartment checks, went through move in and move out protocols, answered phones, assisted family and senior resident with any questions or concerns. Assisted office manager with employee payroll. Data entry and attended HUD meetings when available to get updated information on HUD regulations Education
De Anza College - Cupertino, CA, US
September 2011 to January 2013
Certificate of Completion in Medical Assistant
Bryman College - San Jose, CA, US
January 2000 to October 2000
W. C. Overfelt High School - San Jose, CA, US
September 1993 to June 1997
Skills
• Proficient with Open Dental
• Dentrix
• Accounts Collections/Receivables
• Verify insurances
• - Team player, works very well in a fast paced environment
• EagleSoft
• Knowledge of Medical/Dental Terminology
• Appointment scheduling and taking messages
• Ability to type proficiently at 35-40wpm
• Experienced in both Front and Back Office
• Handles busy/high pressure reception desk
• Denticon
• Quick learner and acquires new skills rapidly and effectively
• Provides excellent customer service
• Chairside Assisting
• Dental Receptionist
• Customer service
• Computer skills
• Data entry
• DentiCon
• Office experience
• Front desk
• Office management
• Typing
• Accounts receivable
• Personal assistant experience
• Google Docs
• Retail sales
• Sales
• Leadership
• Payroll
• Heavy lifting
• Marketing
• Driving
• Databases
• Customer service
• Phone etiquette
• Calendar management
• Windows
• Microsoft Office
• Research
• Conflict management
• Supervising experience
• Management
• English
• Event planning
• Budgeting
• Microsoft Outlook
• Guest services
• Dentrix
• Medical terminology
• ICD-10
• Dental office experience
• Dental terminology
• Computer literacy
• Clerical experience
• Dental receptionist
• Medical office experience
• Organizational skills
• Mac OS
Certifications and Licenses
Certified Medical Assistant
B5745237
March 2023 to March 2028
Driver's License
X-Ray Certification
Registered Dental Assistant
BLS Certification
CPR Certification
Assessments
Spreadsheets with Microsoft Excel — Proficient
February 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer focus & orientation — Completed
October 2022
Responding to customer situations with sensitivity Full results: Completed
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal communication — Proficient
December 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Proficient
December 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
December 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Protecting patient privacy — Proficient
September 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Professionalism — Proficient
June 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical terminology — Proficient
December 2023
Understanding and using medical terminology
Full results: Proficient
Office manager — Completed
October 2022
Scheduling and budgeting
Full results: Completed
Supervisory skills: Motivating & assessing employees — Proficient September 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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