Customer Service Accounts Receivable

TINA ACHEY

**** ******** ****** #** *********, IA 50138-3458 641-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer service oriented professional with call center experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Strong knowledge of HIPAA, Federal, and State regulations regarding release of private health information.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Capable of working as a team member and independently to meet goals and objectives.

Pay close attention to detail for accurate and compliant documentation.

Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 30 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025

Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security.

WORK EXPERIENCE

Career break to focus on educational requirements at Ultimate Medical Academy (2024 – 2025)

Jackson Hewitt – Knoxville, IA 01/2025 – 04/2025

Customer Service Representative

Prepared and submitted client tax returns to the IRS with accuracy and confidentiality.

Handled accounts receivable/payable and performed data entry for client profiles.

Operated office equipment and maintained organized records of client documents.

Ensured compliance with internal policies and confidentiality standards.

Dollar Tree – Knoxville, IA 06/2024 – 03/2025

Retail Cashier / Customer Service

Operated register, scanned merchandise, processed payments, and maintained cash drawer accuracy.

Provided friendly, efficient customer service and upheld cleanliness and organization.

Assisted with stocking and adhered to company policies in a team-oriented environment.

Dollar General – Pella, IA 06/2023 – 01/2024

Retail Manager / Customer Service

Oversaw store operations, including closing duties, till counts, and staff supervision.

Maintained operational compliance and motivated team to meet performance goals.

Identified customer needs, supported staff development, provided resolutions to problems, and followed procedures.

Prior work history includes Night Audit / Retail Manager / Customer Service / Retail Cashier experience

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