General Manager Customer Experience
Resume:
Treimain Thomas
Hope Mills, NC *****
***********@******.***
Professional Summary
Versatile and results-driven General Manager with 15+ years of experience in operations management, sales, and customer experience within the automotive and retail sectors. Proven track record in overseeing dealership operations, driving sales growth, and enhancing customer satisfaction through effective team leadership and strategic marketing initiatives. Skilled in budget management and compliance, fostering a positive workplace culture, and implementing customer retention programs. Seeking to leverage extensive management expertise in a remote manager trainee role. Authorized to work in the US for any employer
Work Experience
General Manager
Flip My Cycle-Fayetteville, NC
August 2018 to November 2024
Operations Management
• Oversee daily dealership operations, including sales, service, and parts departments
• Ensure showroom and service areas are clean, organized, and customer-ready
• Maintain appropriate motorcycle and accessory inventory levels
• Monitor service department efficiency, repair timelines, and quality control
Sales & Customer Experience
• Set monthly and quarterly sales goals for new and pre-owned motorcycles
• Ensure top-tier customer service from inquiry to after-sale support
• Handle escalated customer concerns or complaints with professionalism
• Develop and implement customer retention and loyalty programs
Financial & Administrative
• Monitor dealership performance metrics (sales, service revenue, expenses)
• Approve and manage budgets, payroll, and financial reports
• Work with the finance department to maximize profit through F&I (Finance and Insurance) products
• Ensure proper documentation for motorcycle sales and service
Team Leadership
• Hire, train, and supervise department managers and staff
• Conduct regular team meetings and performance evaluations
• Foster a positive and productive workplace culture
• Motivate staff to meet and exceed performance goals
Marketing & Community Engagement
• Oversee advertising and marketing strategies, including social media and event promotions
• Plan and participate in dealership events, group rides, and motorcycle expos
• Build relationships with local motorcycle clubs and the riding community
Compliance & Safety
• Ensure dealership complies with state and federal regulations (DMV, OSHA, etc.)
• Keep licenses and certifications up to date
• Enforce safety protocols in the showroom and service areas Sales Manager
Rent-A-Center-Elizabethtown, NC
January 2010 to February 2019
Car Salesman
Dorman Motor Co-Elizabethtown, NC
January 2010 to May 2011
Front Desk Clerk
Days Inn-Elizabethtown, NC
March 2010 to March 2011
Investigator/Field agent
Atlanta Locators and Recovery-Tucker, GA
September 1999 to February 2010
Education
High school or equivalent
East Bladen High School-Elizabethtown, NC
August 1992 to May 1996
Associate in Airline Travel and Tourism/Business Management Southeastern Academy-Kissimmee, FL
Skills
• Account Management (10+ years)
• Data Entry (10+ years)
• Sales (10+ years)
• Cold Calling (10+ years)
• Inventory Management (10+ years)
• MS Office (10+ years)
• Receptionist (10+ years)
• Leadership
Certifications and Licenses
Driver's License
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