Administrative

Brittany A Royal

Cedar Park, Texas 512-***-**** ***********@*********.***

Objective

Looking for an administrative support role where I can put my 20+ years of organizational, customer service, and problem-solving skills to work while helping a team run smoothly and efficiently. Professional Experience

Dog Boarding & Sitting Self-Employed

Austin, TX May 2024 – Present

• Built a growing client base by providing reliable and personalized pet care, leading to repeat bookings and referrals.

• Improved client satisfaction through organized scheduling, detailed care logs, and proactive communication.

• Designed Excel tools to streamline schedules and client instructions. Family Caregiver

Austin, TX Feb 2022 – May 2024

• Coordinated medical care, scheduling, and medication management, ensuring consistent treatment and minimizing missed appointments.

• Maintained comprehensive health records to support informed care decisions. Program Specialist Texas Department of Licensing and Regulation Austin, TX Apr 2019 – Feb 2022

• Processed and maintained certification data with 100% accuracy, reducing errors and ensuring compliance.

• Developed and updated Excel reporting systems, improving internal efficiency.

• Strengthened stakeholder relationships through timely and effective communication.

• Managed mail distribution, document preparation, and records tracking. Data Entry Operator III Texas Workforce Commission Austin, TX Oct 2017 – Apr 2019

• Entered and verified complex data with high accuracy using Oracle Captiva System and mainframe.

• Created Excel spreadsheets to improve data integrity and reduce processing errors.

• Served as backup receptionist for the IT Division, enhancing departmental communication. Records Technician Texas Municipal Retirement System Austin, TX Jul 2014 – Sep 2017

• Managed digital and physical records using FileNet and Perceptive systems, improving retrieval efficiency.

• Enhanced mail handling and indexing processes, increasing department productivity.

• Coordinated large-scale mailings with tracking systems to prevent delays. Education

Austin Community College – Austin, TX

Completed 47 credit hours

Volunteer Work

• Assisted flood victims at Sandy Creek through ADRN, contributing to community disaster recovery efforts.

Skills

• Technical: Microsoft Word, Excel, Outlook, Adobe Acrobat Pro; TWC Mainframe, Oracle Captiva, Tulip, NexGen, FileNet, Access; Laserfiche, Perceptive

• Administrative: Data entry, document scanning, record retrieval, PDF conversion, scheduling, reporting, vendor correspondence, inventory tracking

• Communication: Strong customer service, written and verbal communication, professional phone etiquette

• Operations: High-volume mail handling, FedEx shipping, multitasking under pressure, deadline management

• Able to lift up to 50 lbs and assist with physical file organization

Contact this candidate