Information Security Operations Manager

EXECUTIVE SUMMARY

Licensed Electronics & Communications Engineer with extensive IT experience including IT networking infrastructure, project management, system administration, information security compliance, business continuity planning, department expense budgeting and technical team management. EDUCATION & CERTIFICATIONS

Bachelor of Science in Electronics and Communications Engineering Graduate Technological University of the Philippines

Electronics and Communications Engineering PRC License No: 00023281 ITIL v3 Certification Reg. # 5467862.20443978

CISCO Certified Network Associate Cisco ID: CSCO11395689 Pollution Control Officer

TECHNICAL SKILLS & TRAINING

Cloud Management (AWS and Google Cloud)

Cato Management

ITSM Tool Administration (ServiceNow)

Office 365

Google Suite Administration

Programming (C++, Java and Python)

Agile and Scrum Methodology

ISO27001

Solar Panel Design and Installation

Server (Linux and Windows)

Intune Admin

Sys Admin (Active Directory and SCCM)

ENG. PIERRE O. LUDOVICE

BLOCK 8 LOT 21

PHASE 2C4, ST.

MONIQUE VALAIS,

PANTOK, BINANGONAN RIZAL,

PHILIPPINES 1940

******************@***.***

Mobile and Viber: +639*********

WORK EXPERIENCE

UnifyCx

IT Manager Nov 2021 – Present

Responsibilities:

• Managing the local desktop support team and ensuring end user support services are handled correctly and efficiently

• Supports internal/external IT information security auditing activities and risk assessments

• Practice and ensure business continuity and disaster recovery planning.

• Assist in IT requirements and multiple infrastructure and migration projects

• Provide technology updates on exec management meetings Achievements:

• Site build out and multiple IT infrastructure migration

• Launched numerous client programs successfully

• Passed multiple Infosec audits

• Built competent support team

Amway

IT Account Manager (Business Relationship Manager) July 2018 – Oct 2019 Responsibilities:

• Head of local IT and main point of contact between Amway local departments and support teams.

• Provide department updates and market recommendations to executive team.

• Manage and provide recommendations to IT incident resolutions.

• Provide project management on several of the company's IT local projects.

• Supports internal/external IT information security auditing activities and provide guidelines and risk assessments including DPA compliance.

• Manage departmental budget thru OPEX and CAPEX and IT team management including monitoring their progress and daily activities.

• Practice and test business continuity and disaster recovery planning. Achievements:

• Multiple sites build and IT infrastructure migration

• Completed projects of online tools: E-commerce, learning management system, suggestive analytics, data tokenization, and intelligent IVR system

• Secure hardware disposal, strengthen WiFi network security and network printers Sutherland

IT Business Relationship Manager May 2016 – September 2017 Responsibilities:

• I act as the IT owner and point of contact for a specific program of Sutherland.

• I work with different IT teams to ensure IT business requirements are met with appropriate priority and/or within stipulated SLAs.

• I facilitate and lead business issue resolutions and communications.

• I am responsible for reporting IT performance to the business and accountable for customer satisfaction and engagement with IT.

• Initiate Disaster recovery tests and perform IT mock audits for Infosec compliance. Achievements:

• Improve desktop and network performance for hundreds of units

• Strengthened Information Security thru Websense modification and removable disk access control

• Completed projects of online tools: Salesforce, ThousandEyes and Multi Factor Authentication

• Improve incident response and resolution

Manulife

Assistant Manager End User Support August 2014 – April 2016 Responsibilities:

• I am responsible to govern and manage the IT support vendor in their daily activities.

• I make sure that the support for End User devices are handled correctly and completed within SLA.

• Provide technology updates on exec management meetings

• Spearhead the BCP and disaster recovery testing .

• Strengthen Information Security guidelines, update policies and implement internal IT audits. Achievements:

• Windows 10 upgrade for thousands of computers

• Secure hardware disposal and removal disk access control

• Strengthened and updated Information Security policies and maintained compliance from external audits

• Improved business continuity planning and disaster recovery Expert Global Solutions (now known as Alorica)

IT End User Support Supervisor December 2004 – August 2014 Responsibilities:

• I am responsible to lead, manage and supervise the IT End User Support Team in their day to day activities.

• I ensure the continuity of business and develop and manage IT’s relationship with its customers.

• Represent IT in Information Security compliance audits and made sure that all requirements pass whether HIPAA, ISO, PCI DSS and IA TPM.

• I’m also responsible for building, planning and recommending the IT requirements for our outsourced clients.

• Complete numerous IT projects for different program requirements including desktop setup, network and Internet connections, IP telephony connections, secure hardware disposal, web filtering management, video audio call recording, email exchange, Windows upgrade and AD security group and ID creation. Achievements:

• Site build including network infrastructure, telephony, desktop setup and applications

• Windows 10 upgrade for thousands of computers

• Built multiple competent desktop support teams

• Successfully launched numerous programs of different industries (banking, telco, retail and so on..) and their IT requirements

• Strengthened and updated Information Security policies and maintained compliance from external audits

• Improved business continuity planning and disaster recovery Link2support, Inc.

Product Support Specialist April 2003 – December 2004 Responsibilities:

• Provided technical support from inbound calls coming from the US and other parts of Europe and Asia.

• Troubleshot online the Linksys and Cisco network products of our customers like routers, switches, hubs, modems, network adapters, USB adapters, printer servers for laptops and desktops working with different operating systems (Windows 95, 98, Me, NT, 2000 & XP including Mac OS 9 & X). Philcopy Corporation

Service Engineer / Product Engineer August 2002 – April 2003 Responsibilities:

• Demonstrated, maintained, installed and repaired the products and services of the company for its clients. This includes copiers, multimedia projectors, computer network configuration, fax machines, telephone systems, scanners, document shredders and network printers. Bell Telecommunications

Account Manager June 2001 – November 2001

Responsibilities:

• Promoted and sold the services of the company.

• Developed and maintained superior relationships by providing one point of contact for the client to maximize company profit.

• Recommended network configuration and cost effective solutions that fits best for the customer's requirement.

• Provided proposals and applicable technical configuration in satisfying the needs of the customer.

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