Patient Care Quality Control

Lisa D. Uskali

805-***-**** *******@*****.***

Professional Summary

Accomplished medical professional and healthcare leader with 35+ years of experience across hospital, laboratory, and corporate health settings. Proven ability to lead teams, streamline operations, and implement programs that improve patient care, safety, and efficiency. Recognized for strong leadership, staff development, and commitment to operational excellence in high-demand environments.

Core Competencies

• Leadership & Staff Development

• Clinical Operations Management

• Occupational Health Programs

• Laboratory Services & Quality Control

• Regulatory Compliance & Safety

• Strategic Planning & Process Improvement

• Cross-Functional Team Collaboration

• Patient-Centered Care

• Microsoft Office Suite & Healthcare Systems

Professional Experience

Supervisor, Laboratory Assistants

Adventist Health, Simi Valley, CA September 2024 – August 2025

• Directed and evaluated phlebotomy staff, ensuring high standards of patient care and operational efficiency.

• Oversaw scheduling, performance reviews, and staff development to meet departmental needs.

• Supported laboratory operations while fostering a culture of accountability and teamwork.

CLS Assistant / Phlebotomist

Adventist Health, Simi Valley, CA November 2022 – September 2024

• Provided leadership in laboratory quality control and workflow management.

• Supported pathology operations, ensuring accuracy and compliance with clinical standards.

• Served as a mentor and resource for staff, guiding problem-solving and workflow optimization.

Lab Assistant / Phlebotomist

Adventist Health, Simi Valley, CA October 2020 – November 2022

• Ensured accurate and timely specimen handling to support diagnostic testing.

• Collaborated with clinical teams to improve patient outcomes.

• Contributed to departmental efficiency through training and teamwork.

Certified Lab Technician II

Children’s Hospital Los Angeles, CA May 2019 – October 2020

• Supported laboratory and pathology services while maintaining quality and safety standards.

• Partnered with care teams to provide efficient and accurate clinical support.

• Recognized for professionalism and patient-centered service.

Phlebotomist / Site Lead

Quest Diagnostics, Thousand Oaks, CA 2015 – 2019

• Led Patient Service Center operations, supervising staff and ensuring adherence to company policies.

• Mentored new employees and facilitated staff training.

• Oversaw compliance, inventory management, and patient service delivery.

Senior Associate, Occupational Health

Amgen, Inc., Thousand Oaks, CA 1993 – 2013

• Directed occupational health initiatives, including vaccination clinics, OSHA-mandated testing, and emergency response programs.

• Streamlined processes for the Blood Donor Program, saving the company over $150K annually.

• Managed AED program and medical inventory across corporate sites, ensuring readiness and compliance.

• Recognized for leadership, innovation, and cost-saving program development.

Earlier Career Roles

Medical Office Assistant – Simi Doctors Medical Clinic 1992–1993

Administrative/Medical Assistant – Amgen, Inc. 1993–1996

Patient Care Technician – Holy Cross Renal Center 2013–2014

Phlebotomist – Pathology Inc. 2014–2015

Education & Certifications

Hemodialysis Incorporated, Glendale, CA – Dialysis Tech License (2013)

Simi Valley Adult Education – Phlebotomy Certificate (2007)

University of Phoenix – Management Studies (1996)

Moorpark College – General Studies (1994)

Simi Valley Adult Education – Medical Assistant (1984)

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