Call Center Sales Associate

Arrion Williams-Dixon

**** **** **. ***.*

Wilmington/, NC 28401

252-***-****

***********@*****.***

EXPERIENCE

1. Novant Hospital- EVS

June 2025-Current

Ensuring a safe and sound facility for guest and staff 2.Progressive- Central Loss Report Rep.(REMOTE)

October 2023- February 2025

Managed an average of 41 calls per day with a 90%+ customer satisfaction rating- by providing clear and effective solution,

3. Nurse Select Staffing- Temp. CNA

August 2021 -April 2024

Traveling the state of North Carolina providing assistance to multiple facilities such as; long term care, rehabs and hospitals

4.Onslow County Schools- Custodian

February 2019-2020

Insuring a safe and sound area for both students and staff 365 Commons Dr., 910-***-****

5. Convergys Call Center- Sales associate

October 2018-February 2019

Managing inbound clients and their vacation accounts. 4329 Western Blvd, 910-***-****

6. Cedar Cove- PCA

August 2016-October 2018

Assisting residents in their daily activities

4200 Jasmine Cove Way, 910-***-****

7. Toys R Us’- Seasonal overnight stocker

November 2016-December 2016

Restocking, insuring safe and clean salesfloor

EDUCATION

New Hanover High School, Wilmington,NC— Highschool Diploma August 2012 - June 2016

Cape Fear Comm. College, Wilmington,NC- Nurse Aide 1 July 2020-October 2020

Caring For Life continuing ed.,Jacksonville,NC - Med Aide October 2022

SKILLS

- Strong verbal and

written communication

- Customer service and

conflict resolution

- Call handling and

active listening

- CRM software and data

entry

- Multitasking and time

management

- Team collaboration and

adaptability

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