Customer Service Store Manager

Personal Information

Name: Ahmed Saad Abd El Mageed Mousa

Date of birth: 11/4/1985

Gender: Male

Nationality: Egyptian

Address: ** ********** ** *******

Mobile: +965-********

Email: **************@*****.***

Summary

Store Manager experience 7 years in retail sales with achievements include:

Demonstrated the ability to increase customer satisfaction, excelling in customer service and selling techniques.

Building a successful team, motivating others and drive results.

Used my skills to maximize the sales, achieved business plan increased profit and reduced loss.

Take every opportunity to succeed our company.

Work experience and achievements

At Kuwait

( Apparel group )

Store Manager Birkenstock from 2/2021 until now .

( Green Wing )

Store Manager Anotah – Eleganza Concept / from 2/2017 until 2 /2020 .

(KitKat For Garments & Ready Wear)

Sales Advisor Riva Fashion from 6/2011 until 12 / 2014 .

Store in charge Choice Fashion from 1 / 2015 until 11 / 2016 . Customer satisfaction

Greet customers, listen to them and serve them to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.

Assist the customers with a choice the merchandise, communicate the features of products to them and making recommendations.

Increase the customer satisfaction and make sure all the team deliver excellent customer service.

Handling the customer’s issues with a professional manner.

Sales achievement

Manage and lead the team to achieve the business plan and store goals.

Focus on the KPI.

Communicate the weekly and monthly target to the team and take all necessary action to achieve our business plan.

Create new ideas, using suggestive selling techniques to increase the sales. Store Merchandising

Implement all merchandising as per the brand’s visual merchandising guidelines.

Create appealing visual displays of products to be sold. Team management

Communicate effectively with the team and set the plan to achieve store goals.

Assign tasks, daily routines, schedule preparation for the sales associates and ensure that activities are carried out in the most efficient manner.

Motivate the team members and support them.

Use coaching model to train associate.

Leadership skills

Strategy (Planning - Sharing Vision- Organize)

Action (control - decision & responsibility- motivation )

Results ( make things happen )

Company goals & store control

Apply the SOP of the company.

Achieve green results for audit and shrinkage.

Stock management

Handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products. Accomplishments

Lead with integrity Sales advisor diploma

Champion in Armada Group values Service competition

Employee of the month .

Education

Bachelor of Commerce from Alexandria University 2005 .. Languages:

Second language: English excellent.

Competencies:

Customer satisfaction

Leadership skills

Selling skills

Multi-tasking

Change and Adaptability

Building team

Deliver great results

Visual Merchandising

Commercial awareness

Training Courses

-Time management

-Excellence customer service

-Communication skills

- conflict management.

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