Customer Service High School
Resume:
Kambui DaCosta
Bronx, New York *****
******@***.***
Objective To obtain a supporting position utilizing my education and work experience to promote better services and increase my skill while gaining a meaningful experience.
Experience
Enterprise Rent a Car, New York, NY July 2010- April 2025
Management Assistant
Successfully completed a management training program by maintaining an above-average customer service rating for six consecutive months, all while achieving exceptional personal sales performance.
Completion of both oral and written exam, showing knowledge of business policy, procedure, safety and culture.
Provided training and mentorship to employees, empowering them to grow professionally and advance to managerial roles.
Conducted comprehensive staff training on Enterprise reservation software, phone etiquette, vehicle inspection procedures, conflict resolution strategies, and effective sales techniques, ensuring a well-rounded skill set for team members."
Fostered strong relationships with existing business partners while proactively establishing new partnerships to drive growth and collaboration.
Organized and led weekly sales meetings to foster a competitive and motivational environment, driving performance and team engagement.
Oversaw loss prevention strategies and executed recovery operations for vehicles, ensuring asset protection and operational continuity
Developed and executed marketing initiatives while organizing team-building activities to enhance collaboration and drive engagement
The UPS Store, New York, NY November 2007- July 2010
Assistant manager
Managed incoming calls on the switchboard, efficiently addressing customer needs and ensuring a seamless service experience.
Handled store operations, including opening and closing procedures, while training and onboarding new recruits to ensure their seamless integration into the team.
"Received and processed packages for courier shipping, ensuring accuracy and timely delivery through efficient handling and documentation.".
Reebok Sports Club, New York, NY August 2006- August 2007 Housekeeping/ Supervisor
Exemplified leadership by actively engaging with team members in a supervisory role, setting high performance standards, and fostering a culture of accountability and collaboration.
Prepared and delivered comprehensive weekly reports on staff performance, providing insights to improve efficiency and support decision-making.
Education
SUNY College of Technology, Delhi, NY
Bachelor of Business Administration in Hospitality Management 2010
Associate of Applied Science in Travel and Tourism 2010
Evander Childes High School, Bronx, NY
Academy of Travel and Tourism- Certificate Earned
High school Diploma earned
Dates Attended: September 1998- June 2002
Skills Proficient in all Microsoft Office applications and SABER Reservations systems
References
Furnished Upon Request
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