Customer Service Quality Assurance

Joseph Duncan - Resume

Joseph Duncan

Arden, NC *8704

*******@*****.*** 949-***-****

Professional Summary

Proactive and results-driven Manager with over 20 years of experience across retail, hospitality, and construction industries. Skilled in operations management, inventory control, team training, and customer service. Known for improving efficiency, reducing costs, and boosting revenue through strategic leadership. Adept at handling multimillion-dollar inventories and leading cross-functional teams. Experience

**Owner, Integrity Painting & Renovations - Asheville, NC (2021-Present)**

- Manage residential remodeling projects, overseeing budgets, timelines, and contractors

- Ensure safety compliance and quality assurance through regular inspections and training

- Provide detailed cost estimates and collaborate with designers to meet client expectations

**Restaurant Manager, Newport Landing Restaurant - Newport Beach, CA (2018-2020)**

- Directed front-of-house operations, employee training, and customer service standards

- Managed food, beverage, and supply inventories; ensured food safety and cleanliness

- Improved service speed and staff productivity through structured performance evaluations

**General Manager, Beach Bums Burgers - Huntington Beach, CA (2015-2018)**

- Increased profits by 25% through inventory reorganization and labor cost control

- Led hiring, training, and scheduling of staff; managed P&Ls and vendor relationships

**Business Development Manager, Questys Solutions - Irvine, CA (2015-2017)**

- Developed new client relationships, generated proposals, and managed marketing initiatives

- Attended trade shows and negotiated service contracts to meet sales goals

**Senior Manager, Bed Bath and Beyond - Irvine, CA (2005-2015)**

- Managed $6M-$20M in inventory, improving turn rates and reducing aged stock by 30%

- Oversaw 30 employees, coordinated merchandising, and enhanced operational efficiency

**Assistant Store Manager, Lowe's Home Improvement - Irvine, CA (2001-2005)**

- Handled $60M inventory, implemented shrink prevention programs saving $1.5M

- Supervised departments including Paint, Appliances, and Flooring; ensured merchandising compliance Education

Bachelor's in Business Management, Kelsey Jenny College - San Diego, CA (1992-1996) Skills

Inventory & Retail Management, Forecasting, Merchandising, Sales, Budgeting, Team Building, Construction & Remodeling, P&L Management, Food Safety, Customer Service Military Service

Joseph Duncan - Resume

U.S. Navy & Army Reserve (1988-1999, 2012-2017) - AO2 / Sergeant, Supply & Transportation Unit

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