Data Entry Clerk
Resume:
Alberto Burgos
Haines City, FL *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Review Specialist
The Providencia Group-Remote, FL
April 2021 to Present
• Review case summaries and release requests submitted by Unification Specialists (US) to ensure they are in alignment with policy and procedures for a safe and efficient reunification.
• Responsible for sending back any incomplete or incorrect cases for Unification Specialist to revise and resubmit.
• Identify any trends in reason or staff in cases being sent back to the Case Review Manager.
• Submit release request for their assigned cases.
• Regularly reviews and updates the company case management tracking system and government case management tracking system.
• Ensure US staff is following proper procedures and ORR policy at all times.
• Report any issues with their assigned cases to the Lead Case Review Specialist as well as the Lead Unification Manager.
• Identifies violations of company’s and client’s policies and ensures small corrections are made by the appropriate Unification Specialist and more complex issues are raised to the Lead Case Review Specialist and Lead Unification Manager to be addressed and/or corrected.
• Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and Excel.
• Perform related duties as assigned, within your scope of practice. Case Manager
Piece by Piece Behavioral Services-Miami, FL
November 2019 to March 2021
• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
• Handle case assignments, draft service plans, review case progress and determine case closure.
• Help clients achieve wellness and autonomy.
• Facilitate multiple care aspects (case coordination, information sharing, etc).
• Help Client make informed decisions by acting as their advocate regarding their clinical status and treatment options.
• Develop effective working relations and cooperate with medical team throughout the entire case management process.
• Arrange with social services, health and governmental agencies.
• Take the extra mile and interact with Client to keep track of their progress and to ensure satisfaction.
• Record cases information, complete accurately all necessary forms and produce statistical reports.
• Promote quality and cost-effective interventions and outcomes.
• Assess and address motivational and psychosocial issues.
• Adhere to professional standards as outlined by protocols, rules and regulations. Case Manager
Infinite Care Home Health-Miami, FL
December 2019 to April 2020
• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
• Handle case assignments, draft service plans, review case progress and determine case closure.
• Help clients achieve wellness and autonomy.
• Facilitate multiple care aspects (case coordination, information sharing, etc).
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
• Develop effective working relations and cooperate with medical team throughout the entire case management process.
• Arrange with social services, health and governmental agencies.
• Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
• Record cases information, complete accurately all necessary forms and produce statistical reports.
• Promote quality and cost-effective interventions and outcomes.
• Assess and address motivational and psychosocial issues.
• Adhere to professional standards as outlined by protocols, rules and regulations. Case Manager
Comprehensive Health Services-Homestead, FL
March 2018 to November 2019
• Conduct client orientation. Collect intake data, perform client needs assessments and make recommendations to the supervisor regarding treatment needs.
• Develop and document program plan goals with clients, monitor treatment stipulations, job readiness preparation, community resource referrals, completion of weekly counseling and budget sheets, mandatory savings and rent payments. Develop and implement a discharge plan for clients.
• Schedule, conduct, and document individual counseling sessions that address client personal issues and program performance. Make recommendations to the supervisor for corrective action as required and monitor on an ongoing basis.
• Maintain client files and ensure compliance with Agency policy regarding confidential information.
• Complete counseling sheets, progress reports and closing summaries on all assigned clients.
• Complete all client related documentation.
• Conduct periodic weekend program monitoring to supervise and train weekend staff in all areas of job responsibilities. Assist the supervisor in monitoring and training staff and new personnel.
• Recommend program terminations, directly coordinate returns to custody and handle emergency situations in accordance with policy.
• Provide services and counseling to clients participating in Aftercare program.
• Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures Coordinator specialist
DCF State of Florida-Miami, FL
May 2017 to March 2018
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid, and Cash
Assistance.
• Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations. Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and consistency.
• Determining program eligibility in accordance with current regulations using the computer-based eligibility system.
• Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
• Reporting cases where identity theft or fraud is suspected.
• Advising clients of deadlines, time frames, and necessary actions to be taken.
• Working with clients who may not take the necessary actions within the required time frame.
• Establishing and maintaining multiple electronic files, and conducting regular reviews and updates. Documenting all communications and contacts with clients.
• Planning and organizing a large computer caseload, ensuring that accuracy levels are maintained and cases reprocessed within the specified time frames set by federal and state regulations.
• Computing and authorizing grant amounts based on financial and family status. Reviewing and explaining public assistance amounts to clients and authorizing payment of monthly benefits.
• Keeping up to date on changes in rules, laws, procedures, etc. that affect processing timeliness. Case Manager
Comprehensive Health Services-Homestead, FL
December 2016 to March 2017
• Conduct client orientation. Collect intake data, perform client needs assessments and make recommendations to the supervisor regarding treatment needs.
• Develop and document program plan goals with clients, monitor treatment stipulations, job readiness preparation,community resource referrals, completion of weekly counseling and budget sheets, mandatory savings and rent payments.Develop and implement a discharge plan for clients.
• Schedule, conduct, and document individual counseling sessions that address client personal issues and program performance. Make recommendations to the supervisor for corrective action as required and monitor on an ongoing basis.
• Maintain client files and ensure compliance with Agency policy regarding confidential information.
• Complete counseling sheets, progress reports and closing summaries on all assigned clients.
• Complete all client related documentation.
• Conduct periodic weekend program monitoring to supervise and train weekend staff in all areas of job responsibilities. Assist the supervisor in monitoring and training staff and new personnel.
• Recommend program terminations, directly coordinate returns to custody and handle emergency situations in accordance with policy.
• Provide services and counseling to clients participating in Aftercare program.
• Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures Case Manager
Community Solutions, Inc-Miami, FL
March 2008 to May 2013
• Conduct client orientation. Collect intake data, perform client needs assessments and make recommendations to the supervisor regarding treatment needs.
• Develop and document program plan goals with clients, monitor treatment stipulations, job readiness preparation, community resource referrals, completion of weekly counseling and budget sheets, mandatory savings and rent payments. Develop and implement a discharge plan for clients.
• Schedule, conduct, and document individual counseling sessions that address client personal issues and program performance. Make recommendations to the supervisor for corrective action as required and monitor on an ongoing basis.
• Maintain client files and ensure compliance with Agency policy regarding confidential information.
• Complete counseling sheets, progress reports and closing summaries on all assigned clients.
• Complete all client related documentation.
• Conduct periodic weekend program monitoring to supervise and train weekend staff in all areas of job responsibilities. Assist the supervisor in monitoring and training staff and new personnel.
• Recommend program terminations, directly coordinate returns to custody and handle emergency situations in accordance with policy.
• Provide services and counseling to clients participating in Aftercare program.
• Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures. Education
Bachelor's
University Of Oneida
2015
Skills
• Heavy lifting
• Cash handling
• Social Work
• Customer service
• Computer skills
• Commercial driving
• Driving
• Box truck
• Delivery driver experience
• Van driver
• Communication skills
• Behavioral Health
• Social work
• Supervising experience
• Case Management
• Warehouse experience
Languages
• Spanish - Fluent
Certifications and Licenses
B622010824520
March 2017 to Present
CDL
Driver's License
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