Customer Service Data Entry
Resume:
***************@*****.**
m
San Antonio, TX 78252
Skills
• Customer service
• Organizational skills
• Great organizational skills
• Microsoft office
• Microsoft Excel
• Front Desk
• Medical Scheduling
• Event Planning
• Telemarketing
• Insurance Verification
• Medical Records
• EMR Systems
• Cold Calling
• HIPAA
• Medical Office Experience
• QuickBooks
• Administrative Experience
• Patient Care
• Medical Terminology
• Office Management
• Phone Etiquette
• Microsoft Powerpoint
• Sales
• Data Entry
• Personal assistant experience
• Google Docs
• Windows
• Supervising experience
• Computer skills
• Communication skills
• Calendar Management
• Client Relationship Building
• Appointment confirmation
• CRM Software
• Scheduling expertise
• Meeting deadlines
• Confidentiality
• Call Screening
• Chart updating
• Telephone management
• Accuracy and Precision
• Schedule Coordination
• Follow-up skills
Highly organized Appointment Scheduler with experience in managing and coordinating complex schedules. Strengths include effective communication skills, problem-solving abilities, and high level of accuracy in data entry. Demonstrated impact in previous work through improved scheduling efficiency and customer satisfaction.
Medcare Associates - Appointment Scheduler
Castroville, TX
09/2022 - Current
Salelytics - CSR - Customer Service Representative San Antonio, TX
12/2020 - 09/2022
UniFirst - Appointment Setter
San Antonio, TX
04/2019 - 04/2020
Amanda Gibson
Summary
Work Experience
• Scheduling patients appointments in the eClinical works software program
• Send messages to the providers
• Update demographics
• Send faxes to labs and doctors offices
• Answer questions about appointments and etc
• Send in med refill requests
• Add faxes to charts
• Check patients out and schedule upcoming appointments
• Call hospitals and doctors offices and request labs
• Scan documents and patient demographics into chart
• Send Title 19 and Medical Records to offices
• Send DME faxes over to companies for patients
• Take inbound calls up to 150 calls each day
• Schedule patients for different locations and providers Submit Prior Authorizations to insurance companies to get medications approved for the patients
•
• Call and speak to insurance companies to get prior authorizations approved. Call Medical offices and offer to send them samples of different over the counter medications
•
• Send emails to clients
• Schedule call back times to talk with doctor offices
• Update accounts.
• Set appointments for sales reps to go to local businesses and go over their 03/2024
Bachelor's In Business
Administration:
American InterContinental
University-Online
Atlanta, GA
03/2019
Bachelors In Business And
Health Management In
Business And Health
Management:
University Of Phoenix
Phoenix, AZ
07/2011
None In Associate Of
Science:
Weatherford College
Decatur, TX
05/2007
High School Diploma:
Krum High School
Krum, TX
• Online research
• Patient Flow Management
• Document Management
• Call Schedule Distribution
• Call Management
• Problem-Solving
• Attention to Detail
• Schedule Management
• Critical Thinking
• Telephone Etiquette
• Computer Skills
• Patient Registration
• Effective Multitasking
• Key relationship development
• Documentation proficiency
• Customer Service
• Strong Work Ethic
• Patient Scheduling
• Teamwork and Collaboration
Education
BEAT AIDS Your Choice Clinic - Billing Specialist
San Antonio, TX
10/2018 - 01/2019
BEAT AIDS Euclid Office - Receptionist/Secretary
San Antonio, TX
07/2018 - 10/2018
Conduent - Customer Service Representative
San Antonio, TX
03/2018 - 06/2018
Uniform and Facility Services and see if we can switch them to our company
• Send emails to business owners and sales reps.
• Organized entire office for more efficient patient flow
• Checked patients in and obtained key demographic information
• Rescheduled appointments and did follow up reminder calls
• Created charts for new patients and input pertinent information
• Sent faxes to other doctor offices requesting medical records
• Sent referrals to other departments for further assistance Helped patients fill out patient assistance program applications for their medications
•
Did follow up calls to prescription drug manufacturers to make sure Gilead forms were approved and see what was missing from application if denied
•
• Took prescriptions over to the pharmacy to get filled and/or renewed
• Scheduled lab appointments
• Printed off test results for the doctor and nurse practitioner Input billing information for office visits and in-office testing in EMR software called ARIES
•
• Coordinated rides to and from appointments if needed for patients Made sure patients obtained financial assistance in paying for their meds if needed.
•
• Corresponded appropriately to company memos and emails Answered phones, directed callers to correct person or department, and took messages
•
• Scheduled appointments
• Organized office
• Planned special events for company such as a banquet
• Created spreadsheets for each special event
• Sent emails and letters to vendors and sponsors
• Went to location and did a walk thru before day of event
• Organized the seating arrangements for the guests that attended
• Received payments and checks for the banquet
• Created the job assignments for coworkers in regards to special events
• Ran silent auction for special events
• Organized company picnic and bought all necessary items for the event
• Helped coordinate annual staff Christmas party.
• Worked with child support benefits, unemployment, as well as TANF
• Replaced benefit cards that were lost or stolen
Alorica - Optum RX Customer Service Representative San Antonio, TX
02/2018 - 03/2018
Connexion Point - Customer Service Representative
San Antonio, TX
10/2016 - 12/2017
Title: Customer Service Representative
• Helped customers active cards through the automated system
• Made demographic changes in system
• Reviewed transaction histories over the phone
• Cancelled old or stolen cards and sent out replacements
• Disputed charges that were reported as fraudulent. Took inbound and outbound calls to clients inquiring if they needed a prescription refill or renewal
•
• Sent faxes to doctors requesting renewals for medications for clients
• Took payments over the phone
• Transferred prescriptions from local pharmacy to mail order.
• Refilled prescriptions at inbound call center
• Sent faxes to doctors for prescription renewals
Connected patients with pharmacists to talk about side effects of different medications they take
•
• Went over the benefits of prescription drug coverage part of health plan
• Changed demographics in system
• Listened to patient needs and wants.
References
• Santiago Gonzales, 210-***-****, Supervisor, Known for 7 years
• Anthony Montoya, 940-***-****, District Manager, Known for 12 years
• Jocelyn Cramton, 940-***-****, Supervisor, Known for 12 years Personal Information
Contact this candidate