Customer Service Manager
Resume:
CALVIN
BOSTIC
**********.**********@*****.**
m
Cypress, TX 77433
Bold Profile
Dynamic customer service professional with over 16 years of experience, actively pursuing a Remote Customer Service Representative position. Proven track record in managing customer accounts and resolving complex issues at Sitel Group, complemented by leadership expertise gained as a Customer Service Manager at Walmart. Exceptional computer and phone skills enable prompt, professional assistance to clients. Strong communication abilities facilitate effective resolution of customer concerns, supported by a deep understanding of team dynamics and adaptability to maintain consistent service quality. SUMMARY
SKILLS
• Front Desk
• Order Entry
• Store Management Experience
• Customer Service
• Retail Management
• Management
• Pricing
• Accounting
• Microsoft Office
• Merchandising
• Sales
• Retail Sales
• Microsoft Outlook
• Negotiation
• Purchasing
• Assistant Manager Experience
• Sales Management
• Computer Literacy
• Typing
Warehouse Distribution
Experience
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• Personal Assistant Experience
• Shipping & Receiving
• Inventory Control
• Warehouse Experience
BPO American - Remote Custom Service Agent
2355 Highway 101 S, Greer, SC 29651, US • 07/2024 - 09/2025 Sitel Group - Customer Service Agent
Cypress, TX • 09/2021 - 11/2023
Walmart - Customer Service Manager (CSM)
08/2010 - 08/2019
WORK EXPERIENCE
Assisted customers with inquiries and service requests, ensuring timely resolutions.
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Collaborated with team members to maintain high standards of customer service and satisfaction.
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Utilized CRM software to track customer interactions and follow up on service issues.
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Resolved product-related issues by coordinating effectively with technical support teams and service departments.
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Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
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Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
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Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
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Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
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Handled account management duties, ensuring customer needs and expectations were met with high satisfaction.
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Provided resolution to customer issues, maintaining effective communication and adhering to company policies.
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Demonstrated proficiency in utilizing computer and phone systems to deliver prompt and professional assistance to inquiries.
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Oversaw front-end operations, ensuring efficient customer service by leading a team of cashiers, cart attendants, and maintenance
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• Phone Etiquette
• Communication Skills
• English
• Computer Skills
• Microsoft Excel
• Data entry
Elsik High School
Houston, TX • 05/1992
High School Diploma
High School Diploma, N/A
EDUCATION
Extracurricular Activities:
Choir,Theatre
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High Maintenance Salon - Receptionist/Personal Assistant 2007 - 2010
Don Mcgill Toyota - Warehouse Manager
2005 - 2007
staff.
Conducted daily audits of sales and return transactions, and effectively managed change requests across various departments.
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Addressed customer satisfaction by resolving concerns and maintaining a high level of direct, hands-on customer service.
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Managed scheduling of appointments, ensuring efficient time allocation and client satisfaction.
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Conducted cash and credit transactions, maintaining accurate financial records.
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Provided comprehensive support to staff and performed a variety of errands to facilitate smooth salon operations.
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Managed a multi-level inventory system, ensuring efficient processes in shipping, receiving, and stocking of parts.
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Streamlined warehouse processing and distribution, maintaining effective internal and external mail operations.
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