Customer Service Project Manager

JAYLEN D. LEWIS

Dallas, TX ***** 214-***-**** **************@*****.***

SUMMARY OF EXPERIENCE

Highly personable Manager/Recruiter/Customer Service/ Professional with office management and recruiting experience. Taking charge of guiding, monitoring and leading an entire group, as well as strong strategic planning and conflict resolution experience.

Multi- tasking experience

Needing very little or no supervision to complete tasks

Talent for identifying customer needs and presenting appropriate services

Demonstrated ability to gain customer trust

Time Management

Escalated conflict resolution

Forklift certified through OSHA

PROFESSIONAL EXPERIENCE

Misfits Inc

Onsite Recruiter/

Trainer 08/2021- 03/2022

● Sourced and screened candidates

● Assisted with creating job descriptions

● Governed compliance guidelines

● Provided excellent customer service

● Managed multiple calls, depending on workload

● Conducted interviews

Ceva Target

Lead Forklift 03/2018 - 09/2019

● Responsible for acquiring new customers, as well as customer retention

● Managed employee loads

● Governed safety compliance guidelines

● Operatesd forklift truck

● Loaded or unloaded materials

1st Call Restoration, Inc.

Lead Supervisor 03/2022 - PRESENT

• Worked as on-site project manager

• Responsible for new contractor training and

orientation

• Purchased and inventoried all supplies and

equipment

• Assisted with creating job descriptions

• Governed safety compliance guidelines

• Provided excellent customer service

• Managed multiple calls, depending on workload

JAYLEN D. LEWIS

Dallas, TX 75252 214-***-**** **************@*****.*** Page 2 of 2

Professional Experience Continued

WOW Personnel

05/2017 to 12/2017

Onsite Recruiter at

Waste Management

Co.

● Primarily responsible for staffing the

personnel needs for Waste Management

● Managing employee schedules

● following compliance guidelines

● Dispatching work assignments

● Processing staff payroll

● providing high level of employees

problems while giving outstanding

customer service

● Provided exceptional customer service.

10/2014 to 4/2016

Office Depot

Associate/ Lead

● ongoing customer relationships

● responding quickly to resolve potential gaps in customer service levels

● product knowledge

● Positive store experience by providing a customer friendly environment

● management team in driving a memorable customer experience through leadership

● Processing payments

● accountability

● managed 5 associates

A-Tech Construction

Assistant / Customer Service Rep.

● Assist construction site workers retrieve materials and equipment

● Handling inbound and outbound calls daily 10-20

● Providing outstanding customer service

● Tile work

● Assisting customers with orders and providing knowledge on products EDUCATION

Evolutions Academy RICHARDSON, TEXAS

09/2013 to 11/2014

Contact this candidate