Program Manager Office Administrator
Resume:
Martha Wilhite-Hilley
Bessemer, AL *****
***************@*****.***
Professional Summary
Experienced in program administration within real estate and banking; as well as academic and healthcare settings.
Work Experience
Office Administrator - RealtySouth, AL January 2025 to Present
• Manage daily deposits for Commissions and Earnest Money
• Trouble shoot with accounting to ensure agents are paid in a timely manner Coordinate contract documents into DocuSign per property
• Assist agents and broker with DocuSign issues and requirements
• Create PPTX presentations for sales meetings
• Take inventory and order supplies
• Enter, edit and add photos to New Listings in Bham and Tuscaloosa MLS PT School Bus Driver - Hoover Schools - July 2024 to Present Retired from UAB - June 2023 due to death in immediate family. Worked at UAB Feb 2004 – June 2023
Program Manager – UAB Center for Palliative Care February 2021 to June 2023
• Tracked and documented faculty research, publications that resulted in funding for program
• I was fiscally responsible for account creation, reconciliation, and budgeting for grant accounts.
• Submitting applications to Redcap database and funding cycle of awarding funding to recipients.
• Facilitated bi-weekly faculty and student webinars as well as quarterly research meetings. Regulatory Program Manager UAB Arthritis Clinical Intervention Program
(June 2015 to February 2021)
• Prepared, submitted, and maintained regulatory documentation for active clinical drugs and device trials, from site selection through closeout.
• Maintained timely submission of all regulatory and compliance documentation.
• Communicated continuously with all trial personnel, sponsor representatives, clinicians and IRB personnel through continuous weekly status updates of all active trials.
• Maintained department recruitment website seeking enrollment in active trials. Administrative Associate - UAB School of Nursing -May 2012 to June 2015
•Planned and managed events, vendors, facilities, work-study students, registration, orientation, and graduations; all within budget parameters
• Scheduled and activated all curriculum changes and classroom assignments needed per semester
• Coordinated all travel arrangements conferences, recruitment, itineraries and tours for recruitment.
• Completed data entry and reports related to admission and matriculation of students. Program Coordinator - UAB School of Health Professions - February 2004 to May 2012
• Provided administrative management for daily operations, recruitment, enrollment and matriculation involving students of multiple graduate-level programs.
• Key support person for cohorts of residential PhD students, ExDSc students and ExMSHA programs in Dammam, Saudi Arabia.
• Fiscally managed accounts payable as well as contract submissions.
• Reported required data and information which affected funding. Senior Quality Assurance Administrator- SouthTrust Bank- 1998 to 2004
• Developed Training and Development protocols, objectives, policies, procedures, as well as monitoring and assessment tools. Procured & implemented recording system and developed a centralized, paperless monitoring process, which improved efficiency and saved money.
• Managed team of QA assistants and facilitated monitoring of all customer service staff
• Implemented a new digitized performance tracking system to improve efficiency and save money.
• Managed mandatory training compliance through monthly meetings with teams and their supervisors. Authored the company’s Quality Assurance Training Manual to teach new hires and existing personnel.
Education
Master’s degree in public administration and nonprofit management University of Alabama at Birmingham-Birmingham, AL - June 2015 Bachelor of Science in Psychology
University of Alabama at Birmingham-Birmingham, AL - June 1989 Computer Experience:
SharePoint, Learning Management Systems, Oracle HR and Finance, Microsoft suite, Blackboard, IRAP, Optidoc, PowerPoint, Outlook, Joomla, Publisher, Banner, Oncore, Redcap, Wirb Connexus and DocuSign
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