Customer Service Representative
Resume:
Jasmine Lewis
Norwich, CT *****
***************@*****.***
To utilize my knowledge in a challenging position that offers growth and opportunity. Work Experience
Customer Service Representative Connecticut Medicaid Program A.R. Mazzotta Employment Agency/Community Health Network of CT LLC February 2023 to August 2023
· Assist members and providers with questions regarding Medicaid insurance plans.
· Checking the eligibility verification system and answering questions about those findings.
· Assisting member with finding participating medical doctors and facilities.
· Finding community resources. and addressing billing concerns.
· Handling Medicare and Medicaid dual eligible members with provider searches and benefits and eligibility questions.
· Transferring clients to the correct companies outside of CHN to assist them with their questions and concerns.
Customer Service Representative
Amwell Health Care Company
November 2022 to February 2023
· Working with clients to ensure the prescriptions needed are obtained.
· Assisting clients with eligibility questions.
· Directing clients to the entities that can correct eligibility when issues arise.
· Working with clients and pharmacies through email communications.
· Working as an intermediary between the client, the pharmacy, and the insurance to assure the client is able to obtain the medications they are covered to receive. Helping Hands and Healing Hearts
Patient Care Associate
(PCA)-Stonington, CT
May 2021 to October 2022
· Working with clients who are unable to solely care for themselves.
· Scheduling and transporting clients to doctor visits and other medical appointments.
· Speaking with the clients medical professionals and insurance providers to assist them in obtaining the treatment and care needed.
· Assisting with Medication administration
· Knowledge of Medical Terminology
· Having knowledge of and following Privacy and HIPPA Regulations Education
High School Diploma
June 2019
Skills
• Proficient in Excel, Word, and PowerPoint. Proficient in the use of the CRM system, the Interchange system, the Gainwell system, and the Syntellect systems.
• Sales
• Customer service
• Typing
• Windows
• HIPAA
• Phone etiquette
• English
• Computer skills
• Communication skills
• CRM software
• Organizational skills
• Hospitality
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Medicare
• Home health
• Supervising experience
• Laundry
• Cleaning
• Home care
• ADLs
• Guest services
• Time management
• Office experience
• Clerical experience
• Insurance sales
• Front desk
• Night audit
• Hotel management
• Order picker
• Data entry
• Cash handling
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