Customer Service Patient Care
Resume:
CAREER OBJECTIVE
Highly organized professional with experience in the healthcare
industry. Adept at managing a high-volume of intake referrals, providing excellent customer service and maintaining accurate and concise patient records. Expert in working with EMR, EHR and billing and coding programs. Committed to providing comprehensive and compassionate patient care.
************@*****.***
The Bronx, NY 10473
EXPERIENCE
Intake Coordinator Remote
APR 2021 - PRESENT LifeStance Health, The Bronx, NY Intake Receptionist/Remote
NOV 2017 - PRESENT Rheumatology associates of New Jersey, Teaneck, NJ IntMedical Receptionist/Call Center Representative Specialist JAN 2010 - PRESENT Medalliance Medical Health Services, The Bronx, NY Answered phone calls to provide assistance, information and medical personnel access.Conducted patient intake interviews to collect medical information and insurance details.Maintained positive attitude and effectively de-escalated clients during crisis situations.Coordinated schedules and appointments, sending out reminders regarding appointment dates.Greeted individuals, gathered medical and legal histories and obtained emergency contact information.Processed paperwork, obtained billing forms and secured confidential information.
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Scheduled and confirmed appointments.Answered and directed incoming calls using multi-line telephone system.Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.Maintained daily calendars, set appointments with clients and planned daily office events.Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.Prepared packages for shipment by generating packing slips and setting up courier deliveries.Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
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Entered insurance, demographics and health history into patient database.Called patients to confirm scheduled appointments and obtain additional details.Checked patients in and out for appointments and collected co-payments.Protected patients by observing strict HIPAA guidelines.Processed patient payments and scanned identification and insurance cards.Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.Took messages from patients and promptly relayed to appropriate staff.Answered multi-line phone system and directed callers to requested personnel and departments.Greeted each patient pleasantly and offered desk sheet for easy sign-in.
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JOANN SEMPRIT
EDUCATION
High School Diploma
JAN 2002 St Raymond High School, The Bronx, NY
Completed Coursework Towards In Some College (No Degree) Medical Administration Hostos Community College of The City University of New York, The Bronx, NY LANGUAGES
Spanish
Fluent
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SKILLS
• Patient scheduling
• Team building
• People skills
• Edibility review
• Eligibility review
• Charting and clinical documentation
• Multi-line phone operations
• Call Transfers
• Clerical Support
• Patient Scheduling
• Data Entry
REFERENCES
Melissa Ramirez — Rockefeller Health
Medical
Manager
************@*****.***
• Manager
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