Business Analysis, Project Manager, Product Owner

Talha Parvaiz

Sr. Business Analyst

Chicago, Illinois 909-***-****

************@*****.***

Experienced professional with over 20 years of experience in Telecommunications, Healthcare, and Oil and gas industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. ITIL V3 certified.

Work Experience

Sr. Business Analyst/Project Manager Oct 2020 - Present

City of Hope Los Angeles, USA

Highlights: Infrastructure, Unified Communications, Telecommunications, SPOK, Contact Centers, Cisco, Avaya, Azure, Salesforce, VMware, infrastructure, PowerBI, SharePoint, Office 365 migration, Request for Proposal (RFP), Configuration Management Database (CMDB), server migration, UAT, Validation

Summary: As an Infrastructure Business Analyst, I support infrastructure and telecom initiatives. Key responsibilities include:

●Supporting infrastructure projects and ongoing product development by conducting Requirement Elicitation and Analysis, writing and refining User Stories, managing the Backlog, prioritizing Sprints, Testing, overseeing release management, and Demos.

●Conducting business analysis and producing documentation such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Technical Design Documents (TDD), along with managing vendors.

●Collaborating with subject matter experts to capture and document requirements.

●Compiling comprehensive Business Requirement Documentation (BRD) that encompasses business objectives, project scope, deliverables, timelines, stakeholder identification, functional and non-functional requirements, and data requirements.

●Coordinating with Solution Architects to document technical requirements, including process flow diagrams, system architecture, and data mapping.

●Developing test cases for functional and user acceptance testing.

●Adhering to the change management process, which includes managing change tickets, obtaining approvals, coordinating implementation and rollout, conducting testing, communicating changes, and providing end-user and service-desk training.

●Participating in vendor selection and onboarding processes, which involve activities such as issuing Request for Quotes (RFQs), preparing Request for Proposals (RFPs), managing Purchase Orders (POs), and evaluating vendor presentations.

●Supporting asset management by analyzing and reporting Configuration Management Database (CMDB) data.

●Successfully deployed a Unified Communications (UC) solution for the PBX team, utilizing the SPOK platform integrated with Cisco UC.

●Successfully migrated 10+ servers from the data center to the cloud. I was involved in planning, scoping, preparation, testing, migration, validation, and business signoff.

Sr. Business Analyst Oct 2019 - Oct 2020

Ulta Beauty Chicago, USA

Highlights: E-commerce (Cart, Checkout, Order submission, Payment, Shipping, Restrictions, Address Verification, Tax), Jira, SAFe Agile, Functional Stories, Gherkin Syntax: Given-When-Then, SharePoint

Summary: As a Senior Business Analyst, my role entailed identifying, analyzing, and comprehending the e-commerce requisites for Ulta Beauty’s Canadian Site. Collaborating closely with internal e-commerce and web development teams, I crafted Functional Stories and delineated acceptance criteria. Key responsibilities included:

●Collaborating with the Product Owner to gather requirements, transform them into User stories, and establish acceptance criteria.

●Employing various techniques such as Interviews, Document Analysis, Joint Application Development (JAD) sessions, brainstorming sessions, and Requirements workshops for requirement elicitation.

●Engaging with a diverse array of stakeholders for Requirement Gathering.

●Writing Functional Stories utilizing Gherkin syntax (Given-When-Then) for Acceptance Criteria.

Sr. Business Analyst/Project Manager Sep 2018 - Oct 2019

City of Hope Los Angeles, USA

Highlights: Enterprise Architecture Practices, Waterfall Software Development Life Cycle (SDLC), VISIO, Business Requirement Document (BRD), Healthcare Domain, HP ALM, Test Scripts, Requirements Traceability Matrix (RTM), BMC and Remedyforce Products, Azure, Salesforce, VMware, Infrastructure, Rancher, SharePoint, Office 365 Migration, Microsoft Dynamics

Summary: In my role as a Senior Business Analyst, I was tasked with collaborating across various IT and business units to grasp and document requirements, articulate business frameworks, document architectural artifacts, and facilitate the successful integration of IT Service Management modules (such as IT Asset Management, Service Catalog, Service Desk & Trouble Ticketing systems, and CMDB Database). Key responsibilities encompass:

●Engaging with business stakeholders to comprehend business objectives, operations, and workflows.

●Systematically document business requirements by writing structured flowcharts to depict current and future processes.

●Compiling comprehensive Business Requirement Documentation (BRD), including business objectives, project scope, deliverables, timelines, gap analysis, and process documentation.

●Facilitating Joint Application Development (JAD) sessions for BRD review.

●Cultivating relationships with business and IT stakeholders to foster standardization, integration, and alignment of business and IT objectives.

●Documenting, managing, and updating artifacts and models related to business and associated systems.

●Collaborating with the QA team and vendors to coordinate Group Testing Sessions, including Test Script Reviews, Defect Management Reporting, and Resolution, leveraging HP ALM for testing and defect management.

●Providing mentorship and guidance to junior business analysts.

Sr. Business Analyst Jan 2018 - Sep 2018

US Venture Los Angeles, USA

Highlights: MS Dynamics NAV 2013, E-commerce, Warehouse Management System, RF Guns, Office 365, Order-to-Cash, Salesforce, Master Price Table, inventory

Summary: As a Senior Business Analyst, I scrutinized crucial warehouse operations and business procedures to pinpoint and mitigate operational, financial, and technological risks. My role involved supporting and identifying avenues for enhancing the ERP solution (Microsoft Dynamics NAV) and other vital business applications.

●Become deeply immersed and knowledgeable in core business functions, processes, and workflows. Transition into a subject matter expert to facilitate communication between IT and other departments.

●Aid in documenting existing and future state business process flows.

●Assist the ERP support team and various business departments in functional and user acceptance testing.

●Address incoming problem tickets from end-users to resolve application and software issues across servers, databases, and other critical systems.

●Identify opportunities for system improvement, including offering recommendations on optimal product utilization to meet functional objectives.

●Collaborate with Sales, Marketing, Accounts Receivable, and IT Service Desk to streamline the customer account creation process from 5 days to 1.

●Acquire exposure to End-to-End Warehouse Management processes, including Purchase Orders, Sales Orders, Invoices, Receipts, Order Picking, Order Placement, Finance Posting, and invoicing, among others.

Sr. Business Analyst/Lead Apr 2017 - Dec 2017

Kaiser Permanente Los Angeles, USA

Highlights: Power BI, Tableau, SAS, Business Requirement Document (BRD), Analysis, Reporting, Dashboards, SharePoint, Office 365, Electronic Health Record (EHR) integrations, SQL, JIRA, Dataflow Mapping, Data Integration, Visio

Summary: As a Senior Analyst, my role involved supporting management in making strategic decisions by analyzing, manipulating, tracking, internally managing, and reporting data. I led the migration of Legacy reports to a new BI platform. Key responsibilities included:

●Providing technical leadership on high-visibility projects by identifying and resolving issues crucial to the organization's strategy.

●Directing, organizing, and leading Business Intelligence project workstreams to implement new software tools and systems such as Power BI, Tableau, and SAS.

●Successfully oversaw the migration of Legacy reports to the new BI platform, which involved activities such as product selection, implementation, configuration, quality assurance, and demos.

●Compiling comprehensive Business Requirement Documentation (BRD) covering business objectives, project scope, deliverables, timelines, process documents, and EHR requirements.

●Collaborating with data analysts to implement operational, strategic, and executive dashboards for tracking key performance indicators (KPIs), providing the executive team with a high-level overview of business status.

●Offering value-added analysis and reporting support, resulting in a 2.4% improvement in CT exam capacity for Southern California.

●Providing leadership and vision to a team of analysts comprising three members.

Team Lead - Business Analyst & Quality Assurance Jul 2016 - Mar 2017

Inland Empire Health Plan, IEHP Los Angeles, USA

Highlights: Electronic Data Interchange (EDI), Testing, Insurance Claims Processing, Team Foundation Server (TFS), Requirements Traceability Matrix (RTM)

Summary: As a team lead (total of 10 members), I managed the functional, integration, and user acceptance testing of an enterprise healthcare solution. The testing scope encompassed various aspects, including member enrollment, claims processing, and EDI 834 Benefit Enrollment and Maintenance file processing compliant with HIPAA 5010 standards. Key responsibilities included:

●Building, mentoring, and leading a quality assurance team to ensure the delivery of high-quality IT solutions.

●Supervising all activities related to test case development and execution, aligning with functional and non-functional user stories and requirements.

●Developing comprehensive testing-related documentation, such as test plans, test cases/scripts, and defect reports.

●Collaborating with other IT teams to establish best practices for continuous integration and delivery.

●Overseeing the design and maintenance of test strategies, test cases, and data.

●Serving as the defect manager, responsible for creating, tracking, and reporting defects throughout the testing process.

●Compiling Business Requirement Documentation (BRD) covering business objectives, project scope, deliverables, timelines, stakeholder identification, functional and non-functional requirements, and user interface specifications.

●Utilizing Microsoft Team Foundation Server (TFS) effectively for project management and collaboration.

Sr. Business Analyst/Change & Release Manager Mar 2014 - Jul 2016

Sanjel Canada Calgary, Canada

Highlights: BRD, B2B Invoicing, Order-to-Cash, Power BI, Oracle, TOAD for Oracle, Excel, Access, Visio, PowerPoint, Oracle APEX, MS Dynamics, Salesforce, Oil & Gas

Summary: Within the corporate IS department, I spearheaded the planning, tracking, reporting, and release of products utilizing Scrum methodology. Collaborating closely with stakeholders and developers, I achieved ambitious goals and high-quality standards. Additionally, I led Business Intelligence and Reporting initiatives.

Responsibilities:

●Supported Operations, Finance & Client Solutions by gathering and documenting comprehensive business requirements, striving to fully comprehend clients' complete business needs, and translating them into actionable plans.

●Engaged with subject matter experts to identify and document all functional requirements.

●Developed user stories to guide the development team in application building.

●Acted as the primary liaison between business users and development teams.

●Created and executed test cases for Functional and User Acceptance Testing with business users.

●Managed Business Intelligence and reporting tools to monitor finance and operations Key Performance Indicators (KPIs).

●Integrated, configured, and managed electronic invoice applications, ensuring efficient and accurate invoice processing with desktop and cloud-based Commercial Off-The-Shelf (COTS) applications such as ADP, iSupplier, Actian, Oildex, etc.

●Served as a Change and Release Manager, responsible for sprint scoping, planning, tracking, and reporting.

●Scheduled, coordinated, and managed releases across the enterprise for multiple applications spanning various portfolios.

●Identified and mitigated risks, resolving issues impacting release scope and schedule.

●Monitored and assessed progress to ensure on-time and within-budget delivery of application releases, meeting or exceeding expectations.

●Participated in Change Advisory Board (CAB) meetings to address release scope and roadblocks.

●Collaborated with Quality Assurance Analysts to develop test cases and conduct Functional and User Acceptance Testing (UAT).

●Leveraged Microsoft Team Foundation Server (TFS) for all sprint activities, including managing Backlog Items, Release/Sprint planning, tracking, and testing.

Sr. Business Analyst Apr 2012 - Mar 2014

Enbridge Inc Calgary, Canada

Highlights: Requirements, BRD, Data Analysis, reporting, dashboards, Dataflow Mapping, Data Integration, Request for Proposal (RFP), Oracle, SAS Enterprise Guide, Excel, Access, Visio, PowerPoint, SQL, JIRA, Oil & Gas

Summary: As a Senior Business Analyst, I contributed to automating the pipeline Scheduling Application Pipelink. This project, supported by 400 developers and business analysts, was recognized as North America's most complex IT project in 2012. As a team member, I executed the RFP process for vendor selection, wrote Business Requirement Documentation (BRD), and conducted solution walkthroughs, application demos, and rollouts. Additionally, I handled Analytics and Reporting to support operations.

Responsibilities:

●Gathered Business Requirements through interviews, group sessions, and feedback on the existing system.

●Managed the vendor evaluation and selection process, which included identifying functional requirements, drafting RFP documents, and organizing vendor presentations.

●Compiled comprehensive Business Requirement Documentation (BRD) encompassing business objectives, project scope, deliverables, timelines, stakeholder identification, functional and non-functional requirements, data requirements, user interface specifications, and output samples.

●Conducted Joint Application Development (JAD) sessions for BRD review and code walkthrough.

●Utilized IBM's Rational Quality Manager (RQM) tool for Defect Management, including reporting and resolution.

●Conducted value-added analysis and provided analytics to support Business Initiatives, such as Crude Tank Utilization Report, Deliveries (to Refineries) by Commodity and by Month, Line Upsets and Impact on profitability Margin, and Shipper Ratability Report, leveraging SAS Enterprise Guide for reporting.

●Developed a scheduling dashboard using Oracle Application Express (APEX) to track and report crude movement.

Sr. Business Analyst Dec 2000 - Apr 2012

Bell Canada Calgary, Canada

Highlights: Telecommunications, Billing Systems, Order-to-Cash, Dataflow Mapping, Data Integration, SQL Server, Oracle, SAS Base and EG, Teradata, TOAD for Oracle, Crystal Reports, SSRS, Tableau, Excel, Access, Visio, PowerPoint, SAP, Business Objects, Business Warehouse, Essbase, BEx Analyzer, ArcGIS, Enterprise Client, SQL

Summary: In my role within Business Intelligence, I operated in a project-based setting to support internal business units in tracking critical cost and revenue drivers. I conducted business analysis, data extraction, documentation, and reporting functions successfully. Collaborating with technical teams, I gained experience across the project lifecycle. Key responsibilities included:

●Collaborating with business stakeholders and subject matter experts to elicit and document business objectives and project scope. Utilized System Context Diagrams, Activity Diagrams, Use Cases, and High-level Scenarios to identify External and Internal Activities.

●Employing interviews, document analysis, and workflow analysis to elicit business requirements.

●Facilitating information-gathering sessions with subject matter experts.

●Analyzing various data warehouses (SQL Server, Oracle, SAS, Teradata platforms) to identify optimal data sources and determine information requirements.

●Developing Business Requirement Documents (BRD) to accurately capture the prototype, encompassing functional business requirements, methodology details, prototype screens, process flow diagrams (using VISIO), and data sources.

●Leveraging SQL Server 2005 Reporting Services (SSRS) and Oracle APEX to develop web-based applications with drill-down capabilities - won Excellence Award for Innovation in 2010.

●Securing Ontario and Quebec customer data (total 500k customers) from multiple sources and integrating it into ArcGIS and Tableau to generate reports and dashboards.

●Contributing to the Sales Operations team for the SMB Segment, playing a pivotal role in automating critical Sales Operations functions and executing key revenue maximization initiatives. Acquired expertise in processes and systems related to customer orders and billing.

●Developing Customer coverage model: Provided analytical and data mining support to Executives to finalize customer coverage model. Worked closely with over 150 Sales professionals (Reps, Managers, GMs & VPs) to implement the model.

●Revenue Assurance Activities: Successfully worked with internal clients to provide sales support through revenue assurance activities. Over $40M Revenue uplift to different Bell Ontario Mkts (2001-2004) through audits and other revenue assurance activities. – Won “VP Breakfast Club,” efforts recognized by higher Management.

Database Developer (Internship) 2000

Ontario Power Generation Toronto, Canada

Software Developer (Contract) 2000

Compuworld Inc California, USA

Network Support (Internship) 1999

Paradata Systems Inc Burnaby, Canada

Software Developer (Internship) 1999

Navitrak Engineering Halifax, Canada

Core Skills

Business Analysis, Project Management, Product Owner, Change Management, Release Management, Quality Assurance.

Business Intelligence Reporting, dashboards, analysis, KPI tracking, SQL Queries, SQL Server Reporting Services, Systems Analysis, PowerBI, Tableau, SSRS, Oracle APEX, MS Access, Excel.

In-depth knowledge of the Software Development Life Cycle, with a thorough understanding of various phases: requirements, Analysis, Development, and testing.

Documentation: Proficiency in creating various project documentation, including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, process flows, and other relevant artifacts.

Expertise in Agile framework, including Writing User Stories, backlog management, leading grooming sessions, sprint planning, Agile ceremonies, testing, and demos.

Expertise in Research, Problem Resolution &Solve Complex Problems

Requirements Gathering, Stakeholder Management, Gap Analysis, Process Improvement, Visio, JIRA, DevOps, Confluence, Communication Skills, compliance, Problem-Solving Skills, Analytical Skills, Agile, Waterfall, detailed oriented, Innovation, Kanban, scrum

Education

ITIL V3 Certification 2019

Certified Professional Scrum Master (PSM 1) 2018

IBM Certified Solution Designer - IBM Rational Unified Process (RUP) 2010

Certified Business Analyst 2009

InQuestra Learning, Canada

Certification in Financial Analysis and Investment Management 2009

University of Toronto, Canada

Six Sigma Black Belt Certification 2008

Expert Rating, Canada

Master of Business Administration (MBA) 2003

Washington International University

Bachelor of Computer Science (BCS) 2000

Dalhousie University, Canada

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