Customer Service Security Engineer

Sanjay Patidar

E-Mail: *******************@*****.***

Contact: +91-957*******

Having total of 7 years’ experience in IP- Networking working with Major Enterprise and Stock Brocker Networks.

Currently working with 7Array Solutions PVT LTD as Senior Network Security Engineer.

Competent professional qualified with Bachelor of Computer Applications from MMYVV University.

Functional expertise in Network technology, LAN, WAN, & WLAN Planning\Implementation, Networking hardware and software, troubleshooting, client interfacing and customer service and support.

Proficient in Installation, Configuration, provisioning, management & troubleshooting of Network peripherals with exposure across Cisco Routers and Switches, Ruckus Switches, Ruckus and Quantum Indoor & Outdoor Access Points and WLC.

Proficient in Installation, Configuration, provisioning, management & troubleshooting of Security peripherals with exposure across Fotigate, Sonicwall, Palo Alto firewall and F5 BigIP LTM.

Good experienced in managing end to end delivery of High-quality Network and Security projects within allocated schedule & budget.

Defined and deployment Scope of Work (SOW) and Standard Operating Procedures (SOP) for customer projects to ensure clear understanding of project scope and goals.

Prepared installation and project reports, along with High-Level Design (HLD) and Low-Level Design (LLD) Visio diagrams, for project handover to customers. CORE COMPETENCIES

~ Design ~ Deployment & Migration ~ Project Management

~ Implementation ~ Network & Security ~ Customer Relationship Management

~ Enterprise Networking ~ Securing Network Infrastructure ~ Monitoring Performance TECHNICAL SKILLS

Network & Security

o Hardware, Software: Cisco Router (Catalyst 8200, 8300) / Switches (Cisco Catalyst 1000, 2960, 3750, 9200, 9300, 9500 & 9606 Switches), (Nexus 93180 Switches), (Ruckus ICX 7150, 7250, 7450 & 7550 switches).

o Routing Protocol: BGP, MP-BGP, OSPF and Static Routing. o Switching: VLAN, VTP, STP, RSTP, MSTP, 802.1Q, Ether Channel, VPC. o Redundancy Protocol: HSRP & VRRP.

o Standard & Tech: OSI, TCP/IP, Ethernet, Tunnels. o Wireless: (Ruckus Controller Sz100, Sz124, Sz144 & Cloud Controller WLC), (Ruckus Indoor & Outdoor Access Point), (Quantum Indoor & Outdoor Access Points), (Redwin and Ruckus Wireless P2P and P2MP).

o Firewall: SonicWall, Fortigate, Palo Alto.

o F5 Big-IP: R2600 and R2800 Appliances Configure as LLB (Link-Load Balancer) and SLB (Server Load Balancer)

PROFILE

SUMMARY

ORGANIZATIONAL EXPERIENCE

7Array Solution Pvt. Ltd. Ahmedabad- Gujarat Jan 2022 -Present Sr. Network Engineer

Roles and Responsibilities:

Provided first and second-level escalation support for Network and security issues.

Experience with various routing and switching protocols including Static route, EIGRP, OSPF, BGP, VLANs, STP/RSTP, SVI, HSRP/VRRP, and Ether-Channel.

Deployment of the firewall Policy Rules, Zones, Objects, NAT (SNAT, DNAT), VPN (IPsec, SSL), and IPS features.

Deployment and management of Unified Threat Management (UTM) features and SDWAN solutions.

Installation and configuration of F5 LTM for server load balancing (SLB) and link load balancing (LLB) to enhance network availability.

Creation and management of Virtual Servers, Pools, Nodes, Health Monitoring, and Failover configuration on the F5 LTM.

Conducted support review meetings with customers, recommending changes, upgrades, and new requirements for their existing infrastructure.

Discussed and understood configuration and rollout plans with customers for active networking devices in LAN, WAN, WLAN, and network security environments.

Performed maintenance activities such as firmware upgrades, password changes, health checks, and configuration changes on existing devices.

Collaborated closely with the Project Manager and Pre-Sales Team during all phases of the implementation lifecycle.

Maintained CRM service tickets and calls; reviewed and discussed monthly service calls with the internal team and team head.

Orange Business Services Pvt. Ltd. Narmada- Gujarat Aug 2019 –Jan 2022 Network Engineer

Roles and Responsibilities:

Technically discuss with OEM and customer as per SOW.

Provided Day-to-day technical support to clients, both inside and outside locations.

Managed and configured Cisco 3850 L2 and L3 Switches and Routers ASR 903.

Good understanding of Routing and Switching protocols such as EIGRP, OSPF, BGP, STP, SVI, VLAN, and inter-vlan.

Monitoring and Identifying network-related issues. Daily Lease Line checks and coordinates with ISP.

IP Based on Huawei camera configuration and troubleshooting. Configured and Troubleshooting on Company S/W like IVMS, ITMS, ICMS, VTS, and Payment Portal, etc.

Handling IT Inventory and Keeping updated and maintaining daily update reports. Brisk Techno-vision Pvt. Ltd Silvassa- Gujarat Jul 2017 –Aug 2019 Technical Support Engineer

Roles and Responsibilities:

Responsible for support of Desktops operating system (Win 10, Win 8, Win 7, Win XP).

Installed & Configured Desktop, Laptop, Workstation, Thin client & Server Configuration.

Microsoft Outlook, Thunderbird & Web-Mail Configuration and Administration.

Configuration and Troubleshooting Local and Network printers. Microsoft Outlook 2007 and 2010, Configuration and Administrations.

User Remote Support (Team viewer, Any Desk, VNC & Dame Ware).

Handled Service Requests, Including initial Troubleshooting and Escalation.

Responsible for Handling Video Conferencing Systems & Cisco WebEx Meetings.

Troubleshooting of Barcode Scanner and Barcode Printer Related Issue.

Incremental & Full backup maintenance (Cobian, RDX Accuguard Tape Drive).

Daily Data Backup Checked and Log Book maintained.

Data backups Third Party Tools for Data Recovery and Mail. ACADEMIC DETAILS

BCA from Maharishi Mahesh Yogi Vedic Vishwavidyalaya, Katni, India, 2023.

12th from Board of Secondary Education Madhya Pradesh Bhopal, in 2016.

10th from Board of Secondary Education Madhya Pradesh Bhopal, in 2014. PROF. TRAINING DETAILS

CCNA R&S Training Completion from Network Kings IT Services Pvt. Ltd. Chandigarh, From Jul 2021 to Aug 2021.

CCNP Ent. Training Completion from Network Kings IT Services Pvt. Ltd. Chandigarh, From Sep 2021 to Dec 2021.

Fortinet Firewall Training Completion from Network Kings IT Services Pvt. Ltd. Chandigarh, From Feb 2022 to April 2022.

Palo Alto Firewall Training Completion from Network Kings IT Services Pvt. Ltd. Chandigarh, From May 2022 to Aug 2022.

PERSONAL DETAILS

Date of Birth: 07 July 1999

Languages Known: English & Hindi

Sex: Male

Marital Status: Married

Address: 40, Amarpura Society, Chandlodia, Ahmedabad, Gujarat - 382481

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