Customer Service Property Management

Kristalee Aponte

Philadelphia, PA *****

******************@*****.*** 267-***-****

Professional Summary

Bilingual and motivated professional with a consistent track record in property management, logistics, and hospitality. Adept in providing exceptional customer service, resolving issues efficiently, and working collaboratively in fast-paced environments. Quick to learn new systems, with experience in both office and warehouse settings. Now seeking a transition into a hospital or medical office role to bring strong communication, organizational, and support skills to a patient-facing environment.

Work Experience

Assistant Site Manager

Ivy Residences - Philadelphia, PA

January 2024 - Present

- Assist in daily operations, tenant relations, and office coordination

- Provide exceptional customer service to residents and vendors

- Handle scheduling, leasing inquiries, and documentation Package Handler (Preload)

UPS - Philadelphia, PA

October 2023 - Present

- Sort and load packages under tight time constraints

- Maintain accuracy and safety in a high-volume warehouse environment Packer & Clerk

Radial - Burlington, NJ

September 2018 - May 2019

- Picked, packed, and processed customer orders

- Managed inventory, ticketing, and shipping prep

Education

High School Diploma

Woodrow Wilson High School - Camden, NJ

June 2011 - June 2015

Skills

- Bilingual: English & Spanish (Fluent)

- Customer Service & Hospitality

- Front Desk Support

- Scheduling & Administrative Assistance

- Time Management & Multi-tasking

- Microsoft Office, OneSite, Yardi, and warehouse systems

- Warehouse Operations & Shipping

- Property Management & Leasing

Additional Information

- Strong communication and problem-solving skills

- Ability to remain calm under pressure

- Excellent organizational and multitasking abilities

- Comfortable in fast-paced, team-driven environments Kristalee Aponte

Philadelphia, PA 19114

*****************@******.***

267-***-****

[Today's Date]

Hiring Manager

[Hospital/Medical Center Name]

[Address]

Philadelphia, PA

Dear Hiring Manager,

I am writing to express my interest in a front desk or patient service representative position within your hospital or medical office. With a strong background in customer service, administrative support, and a bilingual skill set in English and Spanish, I am confident in my ability to bring value to your team and support your patients with professionalism and compassion. In my current role as Assistant Site Manager, I handle office coordination, tenant services, and document management, all while ensuring a welcoming and responsive environment. My previous experience at UPS and Radial has strengthened my ability to work efficiently under pressure, manage time effectively, and quickly learn new systems. I am a natural communicator who enjoys helping others and ensuring smooth operations.

I am eager to apply my skills in a setting where I can contribute to improving patient experiences and supporting healthcare staff. I am reliable, organized, and committed to creating a warm and helpful environment for every patient or visitor I meet. Thank you for considering my application. I welcome the opportunity to discuss how I can contribute to your team and am available for an interview at your convenience. Sincerely,

Kristalee Aponte

Contact this candidate