Customer Service Patient Care
Resume:
Kenneth A. Mcdowell
Louisville, KY
*************@*****.***
OVERVIEW
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
EXPERIENCE
Centne 06/24 - 05/25 Patient Care Coordinator
•Act as an advocate for patients, ensuring their needs are met and their rights are respected.
•Schedule appointments, manage patient records, and track progress.
•Address patient concerns, resolve issues, and find solutions to improve the patient experience.
Elevance 01/22 - 05/24 Member Service Representative
•Provided excellent customer service by assisting, responding to and resolving customer inquiries.
•Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner.
•Answered all inquiries and provided information to members regarding services and products.
CVS Health 10/20-1/22 Healthcare Representative
•Maintained strict confidentiality of protected health Information to comply with HIPAA regulations.
•Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
•Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
EDUCATION
University of Phoenix
06/2016 Accounting and Information Systems (Associates)
SKILLS
• Patient Care
•Microsoft Office
•Time Management
•Collaborative Team Player
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