Customer Service Warehouse Operations
Resume:
James C. Robinson
**** ***** ****. *** * Fredericksburg, VA 22401 Phone: 804-***-****
Email: **********@*****.***
Previous Addresses
Fredericksburg, VA 22407
***** *******e Manor Circle
Apt 6C
Bowling Green, VA 22427
PROFESSIONAL SUMMARY
Experienced and safety-driven professional with over 9 years of hands-on expertise in forklift operation, shipping, and logistics. I am focused on operational excellence with an extraordinary work ethic. Proven ability to manage high-volume workloads, operate a variety of material handling equipment, and maintain strict safety standards. I am seeking a long term career where I can leverage my expertise and skills to support efficient warehouse operations and timely order fulfillment. PROFESSIONAL EXPERIENCE
Mosaic Tile 6/2021 - Current
17320 Washington Hwy
Doswell, VA 23047
Position: Order Pull
Responsible for locating products to be shipped for transport.
Shrink wrapping pallets to ensure security of the product.
Operating forklift to load products for delivery.
Inspect products for visual defects
Communicate effectively with Supervisors, leads and co-workers.
Adhere to all policies and procedures to ensure a safe work environment.
Routinely inspect equipment being used for safety and maintenance Exxon 6/2023 - Current
24270 Rogers Clark Blvd.
Ruther Glen, VA 22546
Position: Cashier
Operate cash register and handle cash transactions accurately
Greet customers and provide excellent customer service
Scan items and ensure pricing is accurate
Maintain a clean and organized shopping environment
Stock shelves, rotate products and ensure merchandise displays are appealing
Monitor Inventory levels and assist with inventory management
Communicate effectively with customers and team members
Strong time management skills to handle multiple tasks efficiently Oldcastle Retail Inc. 2017- 2021
16326 Industrial Dr.
Milford, VA 225514
(804) 633- 9841
Position: Shipping
Responsible for locating products to be shipped for transport.
Accurately completing shipping scanning reports for documentation.
Assembling wood pallets for shipments
Operating robotic wrapping machine for complete shipments to ensure security of the product.
Operating electric pallet jacks to load complete pallets.
Inspect products for visual defects
Reviewing shop folders and load lists to ensure product is loaded into the correct trucks.
Communicate effectively with Supervisors, leads and co-workers.
Adhere to all policies and procedures to ensure a safe work environment. Comfort Inn 2015-2017
24058 Welcome Way Dr,
Ruther Glenn, VA 22546
Position: Front Desk and Marketing
Welcoming guests, extending recognition to loyal guests and providing an accurate.
Assisting guests during their stay with questions or concerns and providing exceptional service
Adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures
Interfacing with the previous shift and managers to be updated on hotel activities
Provide efficient check-in/check-out service
Provide superior guest service
Manage reservations for arrivals, departures and in-house guests
Processing payments from guests
Provide guests with information concerning amenities/services/local attractions
Respond to all hotel guests timely and in an appropriately friendly manner
Perform audit duties, including balancing daily transactions and preparing reports
Ensure the security of guest for their stay
Marketing for the business and upselling
Dunkin Donuts 2012 -2015
3730 Plank Rd.
Fredericksburg, VA 22407
Position: Manager
Responsible for professional growth & development of shift leaders and sales associates.
Training and ensuring the best security procedures for staff and customer safety.
Responsible for assessing all store employee’s performance.
Responsible for partnering with GM and share shift crew best practices and drive store growth and performance.
Responsible for monitoring performance/customer service and morale of store employees
Responsible for handling disciplinary action and terminations of store staff (when necessary)
Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
Provide ongoing training as needed regarding new products, promotions, policies etc.
Compliance with all federal, state and local labor laws.
Ensure store budget is met per district manager/franchisee
Ensure proper execution of new product introductions and marketing programs within store
Complete weekly food and paper inventory
Complete DCP and other vendor orders weekly or as needed
Complete temperature & coffee calibration logs and provide product order and throwaway sheets to central production facility daily. Also complete the red and blue book.
Complete daily cash management functions (cash reports, deposits etc. in its entire)
Complete weekly schedule for store personnel
Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
Responsible for creating store action plans to drive store performance around areas of opportunity
Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
Conduct random morning, afternoon, and evening store visits to ensure compliance with store policies and procedures.
Ensuring proper staff levels at all times for optimum scheduled times.
Conducting regular travel paths throughout your shift and taking action on their results
Make sure that on every shift the pic in charge is running the operations by shift coaching
Contact this candidate