Administrative Assistant Account Coordinator
Resume:
PROFESSIONAL SUMMARY
Results-driven professional with extensive experience in logistics and
operations, adept at optimizing processes and enhancing customer satisfaction. Skilled in communication, process improvement, and time management, with a proven track record of building strong relationships. Eager to leverage expertise as an Account Coordinator to drive operational efficiency and support team success. SKILLS
• Customer Service • Decision Making
• Organizational Skills • Microsoft Office
• Time Management • Communication skills
• Call Center • Administrative Assistant
• Data Entry • Logistics
• Adobe Creative Suite • Communications
• Communication • Process Improvement
• Operations
CONTACT
*************@*****.***
Chicago, IL 60617
EXPERIENCE
Transportation Analyst
JUN 2020 - OCT 2024 Genpact, Chicago, IL
Provided efficient and accurate support in operations, including, but not limited to order processing and shipment fulfillments.
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I acted as a primary affiliate between sales personnel, brokers, clients/customers, carriers and colleagues across departments.
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I handled making sure the delivery of a shipment was done in a timely and effective way. Prioritizing the optimization of loads to ensure multiple shipments can be made in less trips.
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Daily functions includes; investigating and resolving customer concerns and/or questions. Creating and monitoring orders and shipment queries throughout the day. Supporting customers with rush shipments. Analyzing trends in existing orders for possible improvements. Tracking shipments from origin to destination using multiple resources.
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• Created and managed weekly meetings with carriers to address expectations and promote improvements. RIA BEAN
A C C O U N T C O O R D I N A T O R
Account Coordinator
JUN 2013 - FEB 2020 C.H. Robinson, Chicago, IL
Co-Manager
NOV 2011 - FEB 2013 Avenue, Chicago, IL
Transportation Operations: order processing, load building, tender acceptance, appointment setting, & customer interfacing.
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Load board management; Planning and assigning loads to carrier reps, track and tracing, and handling any offers to book.
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Relationship management: proactively reaching out to necessary parties to manage and/or resolve issues and concerns.
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• Created SOPs, Excel sheets and other processes to maintain efficiency.
• Handled both contractual and transactional businesses, via over the road, intermodal and LTL.
• Process and distribute liquor permit and claim orders.
• Manage reports; On time, late shipment, KPI score cards.
• Provided training for more than 5 fellow co-workers.
• Considered my Branch's Subject Matter Expert in orders.
• Nominated for 'Employee of the Year' in 2018.
Opening functions including; disarming alarm, counting drawers, checking intranet for daily agenda and promo changes, and bank runs.
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Closing functions including; counting down drawers, filling out sales and banking reports and bank deposit slips, night bank drops and setting alarm.
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• Register functions including; returns and exchanges, associate discounts, payroll and keying in shipment.
• Responsible for delegating orders and heading floor sets.
• Maintained an average of 3 to 5 credit card openings per day. EDUCATION
Bachelor's in Merchandising Management
International Academy of Design and Technology
REFERENCES
References available upon request
Contact this candidate