Agile Facilitation & Coaching Team Communication & Cross-Functional

Summary

Certified SAFe Scrum Master and Human Resources & Operations professional with a proven track record of leading cross-functional teams, fostering collaboration, and driving continuous improvement. Skilled at facilitating communication, removing impediments, and supporting teams in delivering high-quality outcomes. Recognized for building trust, enhancing team culture, and ensuring alignment between organizational goals and delivery. Adept at balancing stakeholder needs with team empowerment and agile best practices.

Skills

• Agile Facilitation & Coaching

• Team Communication & Cross-Functional Collaboration

• Sprint Planning, Backlog Refinement, & Retrospectives

• Continuous Improvement & Metrics Reporting

• Conflict Resolution, Servant Leadership & Mediation

• Performance Tracking & Agile Leadership

• Vendor & Stakeholder Management

• Training & Employee Lifecycle Management for Agile Teams

Education

Johnson & Wales University - 2004

• Associate of Arts, Baking & Pastry

Certifications

• SAFe 6 Scrum Master (SSM)

• SHRM Certified Professional – Candidate Dec. 2025

• OSHA 30-Hour General Industry Safety & Health

• CMMI Certified Practitioner

Experience

GeekSI – Tallahassee, FL December 2021 – Current

Position: HR & Operations Manager

GeekSI is a state & federal contractor who expertly provides custom software services and innovative solutions. They have over 50 full – and part- time local and remote employees (Geeks) nationwide, a robust internship program, and a passion for serving their Geeks with integrity and transparency. GeekSI operates with Agile practices, working within 2-week sprint/iteration cycles and quarterly releases to maintain alignment with corporate strategic goals.

Responsibilities:

• Spearheaded the revitalization effort of GeekSI’s cultural enrichment committee, rebranding and renaming it Get GeekI.E.R. (Inspire. Enrich. Reward) with its flagship team, managed through Jira Agile boards to track initiatives and deliverables in sprints.

• Directed the GeekI.E.R. team in designing and executing culture-building initiatives, including event planning, team engagement programs, and creative promotions that enhanced organizational culture, employee involvement, and recognition using Jira workflows to manage task backlogs and progress.

• Increased participation in employee engagement events from approximately 20% to an average of 74% across 8 major events and programs annually by leveraging Agile sprint planning and continuous improvement practices.

• Designed and delivered quarterly training, compliance updates, and onboarding tailored to team needs, ensuring shared understanding of Agile processes, sprint goals, and team commitments using Jira to track onboarding progress and tasks.

• Mentored interns and Second Chance employees with individualized learning paths, supporting continuous growth and skill development aligned with servant leadership and Agile coaching principles.

• Acted as Scrum Master for intern team across 3 different departments, facilitating task assignments and monitoring work quality.

• Coordinated intern workflows and task assignments in Jira, reinforcing Agile practices of transparency, accountability, sprint planning, and user story refinement.

• Implemented and optimized Jira workflows to facilitate employee onboarding, offboarding, recruiting pipelines, and performance review processes, enabling cross-functional collaboration, visibility, and accountability across teams.

• Partnered with stakeholders in quarterly strategic planning sessions, incorporating backlog prioritization, sprint goal alignment, and value-driven outcome evaluations.

• Applied decision analysis frameworks (DAR) and involved stakeholders in collaborative problem-solving, driving data-driven decisions that enhance Agile team performance and product delivery.

• Facilitated recurring employee check-ins, performance evaluations, and feedback loops, promoting a culture of continuous improvement and alignment with Agile coaching methodologies.

• Designed and implemented templates and tools to streamline performance review cycles and sprint retrospectives, supporting consistent iterative delivery and process optimization.

• Led conflict resolution and impediment removal, enabling improved team engagement, increased velocity, and higher productivity consistent with Agile best practices.

• Spearheaded cultural transformation initiatives and facilitated employee engagement programs that increased participation from 27% to 74%, fostering a high-performing Agile team culture.

• Conducted employee surveys, analyzed feedback, and implemented actionable improvements, mirroring Agile retrospectives and advancing iterative process enhancements.

• Documented key metrics and lessons learned from initiatives, driving continuous process improvement and adaptive planning in line with Agile methodologies.

• Collaborated with managers and stakeholders to define hiring needs, evaluate candidates, and ensure value alignment through backlog refinement and prioritization.

• Supported end-to-end hiring workflows with transparent communication via Jira, promoting stakeholder engagement and timely decision-making consistent with Agile communication frameworks.

Leon County Property Appraiser – Tallahassee, FL Dec 2017 – Dec 2021

Position: Customer Service & Exemptions Clerk

Responsibilities:

• Ensured accuracy and compliance by reviewing, processing, and approving a high volume of time-sensitive exemption applications – maintaining clear documentation and upholding process standards.

• Facilitated cross-functional collaboration with stakeholders, including the Leon County Tax Collector’s office, to deliver timely tax roll corrections and refunds – demonstrating coordination and escalation practices.

• Communicated clearly and courteously via all channels to respond to administrative and departmental inquiries – promoting transparency and stakeholder trust.

• Drafted and delivered fair, compliance-focused communications, supporting transparent and consistent decision-making with defined regulatory frameworks.

• Provided prompt resolution to stakeholder and customer inquiries or concerns across phone, email, and in-person removing blockers and increasing overall satisfaction.

Publix Super Markets – Tallahassee, FL June 2014 – Sept 2017

Position: Assistant Bakery Manager

Responsibilities:

• Coached and supervised cross-functional bakery staff, fostering teamwork and skill development to consistently achieve high standards in quality, safety, and customer service.

• Managed daily operations, orchestrated scheduling, inventory control and production flow, demonstrating strong organizational skills and adaptability in a fast-paced, results driven environment.

• Maintained compliance with health regulations, ensuring optimal process integrity and continuous improvement.

• Collaborated with management and vendors to drive efficiency and support sales growth, facilitating stakeholder alignment and joint problem solving.

• Resolved customer issues and inquiries promptly with unwavering commitment to removing impediments that hindered team or customer satisfaction.

• Led merchandising and promotional activities, coordinating successful product releases and supporting cross-team initiatives.

Sugar Rush Bakery & Coffee House – Andalusia, AL July 2007 – Nov 2013

Position: Owner & Pastry Chef

Responsibilities:

• Mentored, recruited, and developed a diverse team, promoting a positive, productive culture while leading full cycle hiring, training and retention.

• Directed all operational workflows: scheduling, inventory, vendor management, compliance, and special events.

• Facilitated client collaborations to deliver customized products, demonstrating effective requirement gathering, client centered delivery, and design refinement.

• Executed marketing, advertising, and product launch campaigns, driving organizational growth through strategic planning, setting objectives, and continuous feedback.

• Cultivated lasting customer relationships by consistently exceeding expectations and adapting service delivery based on customer feedback and team input.

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