Team Leader Quality Assurance
Resume:
Roshan Gurung
To work with an organisation that would give
an opportunity for personal growth and
enhance my professional skills in the service
industry, Good communication skills with
being able to work in stressful situations,
Develop good rapport with fellow colleagues,
Taking initiative in any new project and
challenges.
Dedicated team leader with expertise in
Quality assurance, initiative issue resolving
and interpersonal communication, proficient
with project management person training and
production scheduling, Set example to work
ethics, punctuality and quality
Hard-working Supervisor with exceptional
experience leading teams, delivering results
and exceeding expectations. Creative and
motivated leader adept at utilizing exceptional
design and planning strengths to accomplish
complex projects. Skilled in teaching new
concepts and best practice strategies.
Villa Supervisor of
FnB Service
Vvip Royal Palace
Government of Saudi
Arabia, Riyadh Saudi
Arabia
September 2024 -
Current
Sr Team Leader
Hyatt Centric Ballygunge
5 star hotel
March 2024 -
September 2024
Assistant Manager
Hungry Sardar Speciality
Restaurant (Hops LLB)
July 2023 - February
2024
Enhanced team performance through effective
leadership.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
workflows.
Frequently inspected production area to verify proper equipment operation.
Being a Team leader I have to look to the restaurant guest with good service and quality food so that each and every guest goes with full satisfaction and ensuring that the guest visit us again and again.
Set clear team goals and delegated tasks and set
deadlines.
As an Assistant manager at hungry sardar, I played a pivotal role in enhancing the dining experience of our Howrah India
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WWW: Linked - gurungrosh
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WWW: Instagram - roshang
urung541
Skills
Immediately resolving
issues with patrons
Employing carefully
listening and
communication skills
Supervising all areas of
restaurants
Identified team weak points
Handling bar operation
Handling the restaurant
equipment
Cash handling
Documentation and
reporting
Work planning
Complaints resolving
Dining room management
Teamwork and collaboration
Languages
English
Hindi
Work History
Floor executive
Roots Rooftop bar lounge
August 2022 - June
2023
Associate
Taj bengal 5 star luxury
hotel
February 2015 -
August 2022
guests with full satisfaction and good feedback.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
As a Floor Executive at Roots Rooftop in 2022, I was responsible for overseeing the daily operations of the lounge ensuring that all guests received exceptional service
My role involved managing a team of floor staff.
Work all areas of the restaurant to keep it clean and well maintained
Kept restaurant complaints with all federal state and local hygiene and food safety regulations
Hotel Management Diploma
Altruist Institute of Hotel
Management
January 2019
Higher Secondary
Maria's day school (Nios)
January 2013
GPA: 55%
Class 10th
Oxford High school
January 2005
GPA: 68%
Collaborated with team project called Qmin which is in pandemic.
Hotel management diploma from Altruist institute of hotel management in 2019
Higher Secondary, Maria's day school (Nios), 55%,
2013
Class 10th, Oxford High school, 68%, 2005
Football
Bengali
Nepali
Software
POS gold
POS ultra
Pet pooja
Shawman gold
Infogenis
Infrasys
Orain
Store inventory
management
Education
Accomplishments
Industrial Exposure
Academic Info
Hobbies and Interests
Cricket
Hospitality industry in Food And Beverage
Professional Football player in IFA association,
Badminton, playing carrom board
Activities
Contact this candidate