Customer Service Satisfaction

Vonnel Becker

Las Vegas, NV ***** 702-***-**** ***********@*******.***

Dynamic Operations Expert with a proven track record at Anthem Blue Cross, excelling in problem-solving and operational excellence. Recognized for enhancing customer satisfaction through effective communication and active listening. Adept at multitasking and managing inquiries, consistently achieving high resolution rates while fostering team collaboration and reliability. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Operations Expert, 01/2022 - 10/2025

Anthem Blue Cross – Las Vegas Nv.

• Assisted in daily operations by learning and applying safety protocols and operational procedures.

• Supported team members by handling routine tasks efficiently and adapting to workflow changes.

• Engaged with tools and systems for inventory management to enhance operational accuracy.

• Collaborated with colleagues to ensure timely completion of assigned tasks and projects.

• Tended to urgent correspondence to facilitate communication or resolution.

• Efficiently and effectively identified and solved all problems that impacted direction of business.

• Managed customer inquiries via phone, email, and live chat to ensure timely resolutions.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Customer Service Representative, 03/2015 - 08/2020 Vegas.com – Las Vegas, NV

• Managed high volume inbound calls, providing exceptional customer service and support.

• Trained new representatives on company policies, procedures, and call management systems.

• Resolved customer inquiries efficiently, ensuring accurate information delivery and satisfaction.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Professional Summary

Work History

Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

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High School Diploma

Gunderson High - San Jose, CA

• Operational excellence • Time management

• Attention to detail • Problem-solving abilities

• Multitasking Abilities • Reliability

• Active listening • Decision-making

• Effective communication • Interpersonal skills

• Organizational skills

Natasha Black 702-***-**** 30 years

Naomi Hockenhuddle 702-***-**** 25 years

Luigi Becker 702-***-**** 10 years

Vegas.com is a reservation site were people call and can book flights and hotel packages. For 3 years running I was the Top Sales Agent . Selling millions of dollars in product to guest that wanted t o come to Las Vegas.

Education

Skills

References

In 2015,2016, and 2017top reservation sales

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