Customer Service W-2

Sophia Portunato

@ **** N. **th Avenue Apt#* Hollywood, FL 33020 401-***-****

•td **********@*****.***

PROFESSIONAL

SUMMARY

Seasoned, Detailed-oriented Payroll Professional with a strong command in Payroll Procedures, PayroII Software, Tax Applications and Customer Service. Strong organizational skills. Handles tasks with proficiency and accuracy. Ability to handle multiple projects simultaneously. Seeking a position with a progressive company utilizing my skills and expertise. SKILLS

• Advanced knowledge in • Proficient with Kronos.

PayroII Taxes, 9 4 1 Garnishments. • Prepared W-2’s.

• Knowledge of Positive Pay. • Expert knowledge of Docu-Sign

• Excellent Analytic skills with and Sharepoint.

advanced ability to problem solve. • Ceridian/Dayforce

• Advanced knowledge of Microsoft implementation.

Office.

• Expert knowledge of CSS, QB,

Paylocity, CAMS, PeopIesoft

and Vastech.

WORK HISTORY CORPORATE PAYROLL MANAGER/COMPLIANCE 11/2021 to CURRENT MANAGER

N.E.L.T.S. North Franklin, Connecticut

• Reviewed time records for 1000 Corporate and Field employees in 19 states to verify accuracy of information.

• Improved overall financial reporting by streamlining control processes and reporting structures.

• Engaged with Field Employees in 19 states to ensure that their PTO 90-Day Loads were accurate.

• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

• Direct Report to Chief Financial and Regional Vice-President Officer for Corporate and Field Payroll Reports.

• Create and maintain Corporate and Field employees Payroll Profiles in Sharepoint.

• Responsible for accurate reporting and maintenance of Garnishments.

• Initial point of contact for Unemployment with implementation and filing of Unemployment Tax (how many states).

• Prepared and processed Positive Pay, 1099's W-2’s for all employees.

• Processed Multistate Payroll for: Exempt, Non-Exempt, and Seasonal Hourly employees.

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• Responsible for accurate processing and Reporting of Commission and Bonus Payouts.

• Ensured all vendors COI met business insurance requirements.

• Maintained Corporate files for business insurance ensuring that they remain active.

• Responsible for maintaining Contract LSOW.

PAYROLL SPECIALIST 01/2013 to 11/2021

CrossCountry Healthcare I Boca Raton, Florida

• Responsible for Payroll of over 5000 Multistate Field Employees.

• Processed Weekly and Daily Pay in a time manner with daily reports to Branches and Management Team.

• Responsible for calculating and maintaining multiple Garnishment entities such as: Child Support, Creditors and IRS Tax Levies.

• Responsible for timely processing of Field Employees Kronos and Ceridian Time Reports in CSS Workforce System.

• Processed hard copy checks, bonuses, Direct Deposits and COMDATA Instant Pay Cards.

• Responsible for proper reporting of Third Part Billing.

• Processed W-4, PTO, Sick Pay for field employees timely.

• Responsible for opening and closing of Field Employees Payroll by ensuring that they were paid with no errors.

• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.

• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, and 401K retirement plan withholdings.

PARI-MUTUEL CLERK 12/2012 to Present

Gulfstream Park Racing and Casino Hallandale Beach Florida

• Handled high volume of cash in a fast-paced environment for many customers daily.

• Monitored customer transactions to detect suspicious or fraudulent activity.

• Moved currency, coins and chips following exact security protocols.

• Protected customers by following information security procedures and maintaining confidentiality of transactions.

• Checked customer identification and verified signatures for large transactions.

• Verified and processed authorization forms for transactions.

• Understood and consistently followed gaming commission rules governing establishment activities.

• Performed check cashing for customers based on company policies.

• Accepted and cashed large wagers for live racing and simulcasting.

• Handled high volume of customers in a timely manner with excellent O

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customer service skills.

PAYROLL/SCHEDULING SPECIALIST/RACEBOOK 01/1993 to 10/2008 WRITER

Foxwoods Resort and Casino I Mashantucket, Connecticut

• Responsible for Payroll for over 3,000 employees.

• Paid multi-state salaried and hourly employees accurately and timely.

• Delivered excellent customer service to Internal and external customers.

• Managed pay rates for raises and bonuses.

• Responsible for paying all benefits, vacation, and sick hours timely.

• Assisted employees with completing all company forms such as: leave of absence, tax forms, time off, and W-4’s.

• Assisted management team with staffing reports.

• Assisted with conversion of manual payroll system to computerized payroll system.

• Implemented and administered re-organization of poker department.

• Responsible for WANS and PANS system including customer service department.

EDUCATION High School Diploma

Naugatuck High School, Naugatuck, CT

06/1984

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