Business Analyst It

Location:

Doha, Qatar

Posted:

September 24, 2025

Contact this candidate

Resume:

Maria Sherin. A.S

+974-******** ****************@*****.***

Objective

Experienced IT Business Analyst with 16 years of expertise driving strategic initiatives and process improvements across diverse domains, including HR and IT services.

ERP Implementation Expert with end-to-end SDLC experience, including requirements gathering, documentation (BRD/FRD), gap analysis, change request management, use case documentation, business case analysis, QA/testing, and support for development and QA teams.

Proven ability to facilitate and lead Joint Application Design (JAD) and Joint Requirement Planning (JRP) sessions, stakeholder interviews, workshops, and requirement elicitation sessions with end-users, clients, and cross-functional teams.

Skilled in streamlining complex business processes to enhance operational efficiency, reduce costs, and drive informed decision-making.

Adept in both agile methodologies, including Scrum and Kanban frameworks, ensuring adaptive, high-quality project delivery.

Strong collaborator and communicator, effectively bridging business objectives with technical solutions and ensuring alignment among stakeholders.

Record of accomplishment of delivering successful projects for top-tier clients, including Qatar Airways, Power Holding, HCL, TCS, and Humana Healthcare, with a focus on scalable ERP technology solutions.

Highly organized, analytical, and proactive, committed to aligning business strategy with digital transformation and operational excellence. Core Competencies

HRIS Systems Expertise

Strong experience with HR Information Systems (HRIS) platforms, including implementation, configuration, and optimization of modules such as Core HR, Recruitment, Onboarding, performance management etc

Requirements Gathering in HR Contexts

Proficient in eliciting, analysing, and documenting complex HR business requirements, user stories, and functional specifications in collaboration with HR leaders, IT teams, and third- party vendors.

Stakeholder Collaboration Across HR and IT

Skilled in bridging the gap between HR stakeholders (e.g., HRBPs, Payroll, L&D) and IT teams, ensuring alignment of system capabilities with workforce planning and HR strategy.

HR Process Design & Optimization

Experienced in analysing, mapping, and optimizing HR business processes (as-is and to-be) including hiring, onboarding, employee lifecycle management, and off boarding, using BPMN and UML.

Problem Solving in HR Operations & Systems

Adept at identifying root causes of inefficiencies in HR systems and processes using RCA and other analytical techniques, delivering solutions that enhance data accuracy, compliance, and user experience.

Agile Delivery in HR/IT Projects

Active contributor in agile pods delivering HR and IT solutions, participating in ceremonies such as sprint planning, stand-ups, reviews, retrospectives, and PI planning, with focus on timely and adaptive delivery.

UX and Self-Service Design for HR Portals

Partner with UX/UI designers and developers to create intuitive HR self-service portals, dashboards, and workflows that enhance employee experience and operational efficiency.

ERP/HRIS Backlog & Change Management

Manage product and feature backlogs for ERP and HR systems, including prioritization, Maria Sherin. A.S

+974-******** ****************@*****.***

grooming, and alignment with business priorities, compliance needs, and technology roadmaps.

Testing & Quality Assurance for HR Systems

Support QA and UAT activities for HR modules, ensuring alignment with acceptance criteria and HR regulatory requirements (e.g., GDPR, FLSA).

HR Transformation & Change Enablement

Lead or support organizational change initiatives, including communication, training, stakeholder readiness, and post-go-live support for HR technology rollouts.

Compliance, Governance & Data Security

Ensure HR systems and processes adhere to regulatory and organizational standards around data privacy, auditability, and security.

Educational Qualification

Certificate of Engineering: B.Tech Information Technology, 2008 Anna University

Postgraduate Program in Data science and Analytics, Jan 2025 – Till Date IMarticus Learning

Technical Skills

Languages/Tools: Python, R, SQL, Excel (Power Query, Pivot Tables), Tableau, Power BI, SPSS, Jupyter, Git

Machine Learning Libraries: Scikit-learn, XGBoost, LightGBM, Statsmodels

Visualization: Seaborn, Matplotlib, Plotly, ggplot2,Bar, Pie, Line Charts

HRIS/ERP Platforms: SAP SuccessFactors, Oracle HCM, PeopleSoft

Big Data (Basic Knowledge): Hadoop, Spark

Cloud Platforms: AWS (S3, Redshift), Azure (optional)

Web Technologies : ASP3.0, HTML, ASP.NET, VB.Net

Databases: MS SQL Server 2000/2005/2008.

Reporting Tool: Crystal Reports 9.0, Crystal Reports 10.0, BO web intelligence

Languages: Visual Basic 6.0, C#, VB Script

ERP Systems & Modules: Oracle Fusion Cloud HCM (Core HR, Payroll, Benefits, Absence Management, Time & Labor, Talent Management)

Configuration & Tools:

HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), Fast Formulas

Oracle Business Intelligence (OTBI, BI Publisher)

Workflow Configuration & Approvals

Role-Based Access Control (RBAC) & Security Setup.

Data & Integration:

Data Migration & Validation

Web Services (SOAP/REST APIs) for Oracle Integration

Oracle Integration Cloud (OIC) – basic understanding

Project & Collaboration Tools:

JIRA / Azure DevOps (Agile Project Management)

SharePoint (Documentation & Collaboration)

Microsoft Excel (Advanced), PowerPoint, Visio

SQL (basic to intermediate) – for data validation and queries

Service Now(for issue tracking and support)

Maria Sherin. A.S

+974-******** ****************@*****.***

Methodologies:

Agile (Scrum)

UAT Planning & Execution

Change Management & Impact Analysis

Test Case Design & Execution (manual)

Certifications

Certified Agile Professional - TrainSmart Academy Issued Nov 2024

Credential ID AG202420133

Certified Business Analyst Professional- TrainSmart Academy Issued Oct 2024

Credential ID BACP202420260

Analyzing and Visualizing Data with Microsoft Power BI - TeKnowledge Digital Skilling Issued Nov 2021.

LinkedIn course - Application Associate in Human Capital Management

PMP Certification

Projects & Achievements

Prediction Model – Qatar Airways: Built and deployed an ML model with 85% accuracy along with Data Engineering teams, influencing retention programs for over 5,000 employees in the HR domain.

ERP Implementation – Qatar Airways: Successfully managed HR module implementation for a five star Airport 10K+ employees across HR Domain.

Diversity Dashboard – Qatar Airways: Created DEI tracking dashboards, improving visibility and compliance for leadership team.

HR Ops Efficiency Tracker: Visualized SLA compliance for ticket resolution, onboarding, and document processing.Provided monthly summary reports to HR leadership

SAP Success Factors Global Rollout – Power International Holding Led business analysis and data readiness for the global implementation of SAP SuccessFactors across Core HR, Performance, and Compensation modules. Delivered detailed process mapping, data migration validation, and UAT coordination, resulting in a seamless rollout across the group with minimal disruption.

Workforce Segmentation Framework – Power International Holding spearheaded a data-driven workforce segmentation initiative to improve talent deployment and skills gap analysis—Integrated SAP HR data with advanced clustering models, resulting in enhanced workforce planning across business units.

HR Analytics Automation – Qatar Airways

Designed and implemented automated HR dashboards using Power BI and SQL for executive- level reporting on headcount, attrition, and workforce diversity. Reduced manual reporting effort by 80% and enabled real-time decision-making.

End-to-End ERP Implementation – Qatar Airways

Acted as key liaison between IT and HR stakeholders and the SAP implementation team. Facilitated requirement gathering, gap analysis, and system configuration for Core HR and Payroll modules. Delivered the project within budget and ahead of schedule.

HR Reporting Center of Excellence (CoE) – Qatar Airways established a centralized reporting framework integrating Oracle HCM and Power BI across multiple HR functions. Created standardized templates and trained the HR teams, improving reporting consistency and reducing ad-hoc report requests by 60%. Maria Sherin. A.S

+974-******** ****************@*****.***

Working Experience

Lead HR System Implementation Officer – Qatar Airways, December 2016 to Till Date

HRIS Officer – Power International Holding, May 2014 to December 2016

Web Portal Developer – WABCO India Ltd, February 2013 to August 2014

Senior Analyst – HCL Technologies, February 2011 to January 2013

Analyst Programmer - Syntel Limited, October 2009 – January 2011. PROFESSIONAL EXPERIENCE

Duration: December 2016 – Till Date

Name of the Company: Qatar Airways

Désignation: Lead HR System Implementation Officer (Business Analyst)

Led requirements gathering in collaboration with HR and IT teams, and participated in agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives in a cross-functional data science team.

Developed detailed Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs), and User Stories to guide development.

Analyzed key data trends to support informed decision-making and process improvements.

Evaluated existing business processes and recommended enhancements to optimize efficiency and effectiveness.

Acted as a liaison between business units, management, and technical teams to ensure clear communication and alignment.

Participated in functional and user acceptance testing to validate that solutions met business needs.

Wrote and maintained user stories, epics, and acceptance criteria for all HR Domain projects, ensuring traceability of business requirements.

Ensured timely delivery of project requirements within established deadlines and scope.

Supported smooth user adoption through change management and comprehensive training programs.

Created and delivered end-user training materials to facilitate transition to new HR systems and processes.

Kept abreast of industry trends and competitive developments to inform business strategy and process enhancements.

All solutions are adequately tested (functional, nonfunctional, performance and integration tested) before User Acceptance Testing.

Analyse system faults, assess severity levels, and provide solutions.

Facilitated sprint demos with HR stakeholders, translating technical outcomes into business language for effective feedback.

Worked with the Scrum Master to manage sprint scope, prioritize backlog items, and ensure timely delivery of sprint goals.

HR Reporting Analyst:

Interpreted talent data across employee engagement, retention, recruiting, development, and succession planning using ETL pipelines and data modeling best practices.

Developed predictive models (e.g., GLMs, decision trees, clustering) to forecast attrition, identify high-potential talent, and optimize workforce planning.

Created and maintained enterprise-level HR dashboards and live reporting scorecards

(Power BI, SQL), enhancing visibility into key HR KPIs and trends.

Led initiatives to evaluate and measure the impact of talent and engagement programs; translated insights into actionable recommendations for senior leadership.

Built and deployed statistical models and scorecards for critical HR processes, including turnover analysis, DEI tracking, performance ratings, and internal mobility. Maria Sherin. A.S

+974-******** ****************@*****.***

Consulted HR business partners and leaders on key metric interpretation, aligning dashboard insights with business strategy, and workforce planning.

Collaborated with global HR teams to standardize reporting frameworks, ensuring consistency, accuracy, and data governance across all regions.

Provided ad-hoc and strategic reporting support to HR leadership and the Divisional VP of HR, delivering data stories that shaped workforce initiatives.

Led proof-of-concept projects in predictive analytics, including early-warning systems for employee disengagement and retention risks.

Ensured data accuracy and integrity through detailed audits, system maintenance, and testing of HRIS and reporting tools.

Mentored and trained HR teams on HCM tools and dashboard usage, empowering stakeholders with self-service analytics capabilities.

Continuously improved reporting processes, enhancing metric clarity, data access, and predictive capabilities of the People Analytics function. Process Design and Optimization:

Designed and optimized IT business processes to support Oracle HCM system implementations and strategic IT projects.

Collaborated closely with HR, IT, and cross-functional teams to ensure alignment between business workflows, system capabilities, and project goals.

Identified process inefficiencies and maintained a continuous improvement register to drive ongoing operational enhancements.

Created clear, detailed process documentation including narrative descriptions and Visio flowcharts to aid training, transparency, and implementation.

Conducted thorough process reviews and gap analyses to identify optimization opportunities and eliminate workflow redundancies.

Ensured seamless integration of updated processes into Oracle HCM systems and supporting manuals, enhancing usability and minimizing conflicts. Duration: May 2014 – December 2016

Name of the Company: Power International Holding

Désignation: HRIS Officer(SAP SuccessFactors)