Marketing Assistant Marketing Coordinator Admin Support

Maraya McNelly

San Jose, CA 408-***-**** ******@**.*** linkedin.com/in/maraya-mcnelly

Summary

Results-driven Marketing and Advertising graduate with a proven ability to create compelling campaigns, manage project efficiently, and adapt to diverse challenges. Skilled in using AI platforms, content creation, brand strategy, and cross functional collaboration, with hands-on experience supporting business goals through both creative and analytical approaches. Adept at learning quickly, solving problems proactively, and bringing value to fast-paced, dynamic environments. Work Experience

Part-Time Caregiver (while completing my degree) June 2024 – June 2025 San Jose, CA

Provided consistent weekly support to a 95-year-old family member, combining scheduling, tech assistance, logistical coordination, and light health monitoring with compassionate care.

• Coordinated and managed all medical, dental, and personal wellness appointments, ensuring punctuality and smooth visits.

• Organized weekly grocery shopping and errands, assisting with lifting, packing, and household organization.

• Monitored and recorded vital signs (blood pressure, oxygen) with attention to accuracy and detail.

• Provided steady physical support for mobility in both home and public settings.

• Assisted with technology use, including iPad, TV, and computer; guided on email, notes, passwords, and printing.

• Scheduled and confirmed appointments, maintaining accurate records. Genius Bar Technical Specialist at Apple Inc., Apple Valley Fair March 2022 – July 2023 Santa Clara, CA

• Provided expert-level technical support and customer education in a high-volume Apple Store environment.

• Troubleshot and resolved technical issues across iPhones, iPads, Apple Watches, and all Apple accessories.

• Delivered one-on-one support and ran diagnostics to identify tailored solutions for each customer.

• Managed 15-19 appointments daily while consistently in the store's top 5 for "Most appointments taken" in the week.

• Educated customers on iOS basics and Apple ecosystem features.

• Built rapport through empathetic, relatable communication and personalized service while discussing repair options or potential new ownership of Apple products and services.

• Documented detailed notes about the agreed repair or basic troubleshooting discussed in each appointment to support customer confidence and clarity.

Sales Specialist at Apple Inc., Apple Valley Fair Nov. 2021 – March 2022 Santa Clara, CA

• Consulted with customers to identify their needs and recommend tailored product solutions.

• Walked customers through full purchasing process, often assisting with activation and setup.

• Advised on features and use of new Apple products to ensure confidence post-purchase.

• Related to customers through empathetic conversation and storytelling, creating meaningful connections. Associate, In-N-Out Burger July 2019 – November 2021 San Jose, CA

• Delivered high-quality service through accurate order handling, payment processing, and resolution of customer concerns.

• Assisted in food and beverage assembly while maintaining cleanliness, health, and safety standards in a fast-paced, high-volume environment.

Hostess & Server Support, The Creek Eatery July 2015 – January 2018 San Jose, CA

• Managed front-of-house operations including seating, order coordination, to-go orders, and large event reservations.

• Adapted quickly to fill roles such as expedite, bussing, and light server support, while delivering friendly, professional service in person and over the phone.

Education

Grand Canyon University – B.S. in Marketing and Advertising August 2018 – April 2019, Phoenix, AZ June 2021 – December 2024

Evergreen Valley College – A.A. in Business Administration and A.S. in Economics Sep. 2019 – May 2021 San Jose, CA

Skills

• Google Analytics Certification

• Marketing & Communication: Customer Engagement, Social Media (Instagram, Snapchat, TikTok, LinkedIn), Event Planning, Appointment Coordination, Financial Accounting

• Technology & Tools: AI platforms, Google Suite (Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint), iMovie, Adobe Photoshop (Basic)

• Creative & Visual: Photography, Basic Video Editing Languages:

• American Sign Language (3 years, High School)

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