Customer Service Front Desk

Tabreya Massenburg

Rocky Mount, NC

*******************@*****.*** 252-***-****

Professional Summary

Dedicated Client Services Representative with over 7 years of customer service experience across retail, food service, and warehouse environments. Skilled in building strong client relationships, resolving issues efficiently, and delivering exceptional service. Adept at communication, problem solving, and adapting to fast-paced work environments. Seeking to bring strong customer-focused skills to a client services role.

Work Experience

Member Services / Front Desk

Sam's Club – Rocky Mount, NC

January 2023 – Present

- Assist members with inquiries, memberships, and service needs at the front desk.

- Resolve member concerns with professionalism and efficiency.

- Process payments, renewals, and account updates.

- Deliver high-quality service while promoting store loyalty.

Warehouse Worker

Manpower – Rocky Mount, NC

January 2020 – 2022

- Received and processed incoming stock and materials.

- Picked, packed, and filled orders with accuracy.

- Organized and retrieved stock in a fast-paced environment.

Manager

Zaxby's – Rocky Mount, NC

April 2017 – January 2020

- Supervised daily operations, staff scheduling, and customer satisfaction.

- Ensured adherence to company policies and food safety regulations.

- Trained and mentored team members to improve service and efficiency.

Cashier / Customer Service

Piggly Wiggly – Nashville, NC

January 2018 – April 2018

- Processed transactions accurately using computerized register systems.

- Assisted customers with purchases and inquiries.

- Provided efficient service in a fast-paced grocery environment.

Cashier

Hardee's – Nashville, NC

June 2015 – February 2017

- Took and processed customer orders in a fast-paced environment.

- Balanced cash drawers and handled transactions.

- Provided prompt service and resolved customer concerns.

Education

Northern Nash High School – Graduate

Skills

• Customer Service & Support

• Relationship Management

• Problem Solving & Conflict Resolution

• Team Leadership

• Cash Handling & POS Systems

• Time Management

• Communication

Contact this candidate