Customer Service Data Entry

IMANI EDWARDS

Avondale, AZ 602-***-**** *****.****.*******@*****.***

Highly skilled and adaptable professional with extensive experience in customer service, claims processing, and document management. Demonstrated expertise in addressing client inquiries, reviewing and validating sensitive information, and maintaining high-quality data standards. Proficient in streamlining workflows, implementing fraud prevention measures, and delivering exceptional service to optimize customer satisfaction.

EXPERIENCE

Release of Information and Retirement Specialist (Remote)

Willis Towers Watson – Tempe, AZ

May 2023 – November 2024

• Provided expert guidance on health benefits and pension inquiries, ensuring accurate and timely resolutions for clients.

• Reviewed and validated documents to release sensitive information in compliance with regulations and internal policies.

• Delivered exceptional remote customer service by addressing client concerns and inquiries professionally and efficiently.

• Conducted background checks and implemented fraud prevention measures to safeguard confidential data.

• Performed data entry tasks with precision, maintaining high-quality assurance standards.

• Managed claims processes by reviewing, verifying, and updating documentation to ensure accuracy and compliance.

Customer Service Representative (Remote)

Concentrix – Tempe, AZ

September 2019 – May 2023

• Provided outstanding support for Spectrum Mobile services, including order processing and resolving payment issues.

• Assessed service coverage, data usage, and billing details, delivering clear explanations to customers.

• Assisted customers in modifying phone plans and selecting options tailored to their needs.

• Consistently exceeded customer satisfaction metrics through proactive problem-solving and excellent communication skills.

EDUCATION

La Joya Community High School – Avondale, AZ

August 2015 - May 2019

SKILLS

Customer Service:

• Resolving client inquiries promptly and professionally.

• Providing detailed explanations of services, billing, and plan options.

• Ensuring exceptional customer satisfaction through effective communication and problem-solving.

Data Management:

• Performing accurate data entry with high-quality assurance standards.

• Reviewing and validating documentation for compliance and accuracy.

• Updating and maintaining records efficiently.

Claims Processing:

• Reviewing claims for accuracy and completeness.

• Making informed decisions on claims approval or denial.

• Streamlining workflows to improve efficiency in claims management.

Document Management:

• Reviewing and releasing sensitive information in compliance with regulations.

• Implementing fraud prevention measures to protect confidential data.

Remote Work Expertise:

• Managing tasks and meeting deadlines in a remote environment.

• Utilizing virtual tools and platforms to provide seamless service.

Communication:

•Delivering clear and concise explanations of complex information.

• Addressing client and customer concerns with professionalism.

Technical Proficiency:

• Proficient in order processing systems, claims software, and data management tools.

• Adept at utilizing technology to enhance efficiency in remote roles.

Problem-Solving:

•Assessing and resolving payment issues, service coverage concerns, and document discrepancies.

• Identifying opportunities to optimize processes and improve service quality.

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