Admin Training Coordinator

Thomell Smith

Administrative Assistant

Escondido, 92027, CA, 760-***-****, **************@*****.***

SUMMARY Dedicated Administrative Coordinator with over 3 years of experience in documentation and training support within healthcare environments. Expert in data management and compliance, achieving 98% accuracy for over 5,000 training records at Abbott Laboratories. Proven ability to enhance operational efficiency, demonstrated by a 30% reduction in onboarding time through effective collaboration. Adept at managing schedules, leading to improved patient satisfaction. Eager to leverage exceptional organizational and administrative skills to support future employers in achieving their goals.

WORK EXPERIENCE

07/2023 – 04/2025

Admin Training Coordinator Documentation - (Abbott Laboratories)

Temecula, USA

Executed data entry for over 5,000 training records with 98% accuracy, ensuring compliance with FDA regulations, SOPs, and DWIs.

Provided robust support for the Learning Management System (LMS)

software, resulting in a 50% increase in employee cultural awareness and inclusivity.

Leveraged PC-based software and spreadsheet tools (e.g., MS Excel) for managing training records and data affecting over 1,000 employees, optimizing data management efficiency.

Collaborated with department managers to ensure timely availability and completion of training materials, effectively reducing onboarding time by 30%.

11/2022 – 05/2023

Patient Care Representative, Scripps Healthcare Torrey Pine, USA

Managed patient check-ins and follow-up appointments using the EPIC OS Platform, enhancing patient satisfaction and operational efficiency.

Conducted essential administrative tasks, including answering live phones

and managing patient connections, ensuring compliance with HIPAA and organizational policies.

Adapted effectively to the role's physical demands, which included standing, bending, and lifting.

12/2021 – 02/2022

Registration, Rose International San Diego, USA

Coordinated COVID-19 vaccine appointments and conducted temperature screenings, ensuring adherence to health protocols and enhancing appointment scheduling accuracy.

Managed registration and scheduling in customer service, contributing to a 10% improvement in patient satisfaction. Supported HR operations by maintaining accurate records and assisting in resolving scheduling conflicts.

EDUCATION

02/2011 – 10/2012

Ashford University San Diego, USA

Master’s Degree, Healthcare Administration

05/2008 – 01/2011

Ashford University San Diego, USA

Bachelor's Degree, Healthcare Administration

10/2017 – 05/2018

Mira Costa College Oceanside, USA

Associate degree, Medical Office Professional

SKILLS

Account Management and complaint handling

Proficient in Adobe and MS Office

(Excel, Word, Outlook, PowerPoint)

EPIC and HRIS systems knowledge

Rapid, accurate data entry (60

WPM) and record keeping

Understand, interpret, and apply policies, procedures, and legal requirements

Analyze situations and adopt effective courses of action

Set priorities and manage tasks independently in fast-paced environments

Maintain the confidentiality of district and personnel files

Sensitivity to diverse academic, socioeconomic, cultural, and disability issues

Proactive problem-solving

Strong communication skills

Effective management of multiple priorities

Providing exceptional support to internal and external stakeholders

Data Entry

Computer Literacy

Reading Comprehension

Self-Motivation

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