Technical Support Market Research

FENTON ATINDA OTIENO

Nairobi, Kenya • +254-***-***-*** • **************@*****.***

Professional Summary

Results-driven sales and customer operations professional with 5+ years’ experience across B2B/B2C sales, client success, technical support, and reporting in solar/tech environments. Strengths in lead generation, pipeline management, CRM hygiene, market research, training, and relationship building. Known for turning customer insights into actions that improve retention, collections, and revenue. Open to regional travel.

Core Skills

● B2B/B2C Sales • Lead Generation (cold calls, email, LinkedIn) • Pipeline/CRM Management

● Customer Verification & Credit Assessment • Collections & Retention

● Market Research & Sales/Operations Reporting

● Product Demos & Onboarding • Training Field/Sales Agents

● Problem Solving • Stakeholder Communication • MS Office/Excel • Remote & US-hours work

Experience

Green Light Planet (Sun King) — Senior Customer Engagement Executive (Unassigned Team)

Nov 2021 – Present, Nairobi/Remote

● Conduct customer verification and credit assessments for PAYG solar financing.

● Strengthen retention through proactive engagement, issue resolution, and after-sales support.

1

● Collect and analyze market feedback, sharing insights that inform pricing, collections, and CX.

● Maintain accurate CRM records, tickets, and reports to support cross-functional decisions.

Grovot Solar — Remote Sales Representative (Dubai HQ, US hours, Contract) Jan 2022 – Dec 2022

● Sold solar solutions remotely; ran virtual demos, proposals, and deal follow-ups.

● Built pipelines via cold outreach and LinkedIn, consistently meeting monthly targets.

● Prepared sales reports/forecasts, collaborating with operations for smooth fulfillment.

M-KOPA — Customer Care (WhatsApp Support)

Apr 2020 – Nov 2021

● Resolved high-volume customer queries (chat/calls), improving satisfaction and on-time payments.

● Educated users on product usage and troubleshooting; updated CRM and account data accurately.

Team Lead Generation — Appointment Setter (Remote) Aug 2019 – Jan 2020

● Generated qualified leads and booked meetings for U.S. clients using CRM workflows and scripts.

Senri Ltd — Technical & Customer Support

Jan 2019 – Oct 2019

● Tracked and shared field performance reports to improve business visibility and decision-making.

2

● Onboarded/trained sales agents on digital reporting tools for distribution teams.

● Supported technical troubleshooting, enhancing user experience and data quality. Oserian Development Company — Store Controller

2018 – 2019

● Managed inventory, reconciliations, and requisitions; coordinated with procurement and operations.

Migori County Government — Crop Protection Associate 2017 – 2018

● Trained farmers on sustainable crop production and pest management; supported field data capture.

Education & Certifications

● Diploma, General Agriculture — Kenya Technical Training College (2020)

● Virtual Assistant Certificate — ALX Africa (2024) Additional

● Languages: English, Kiswahili

● IT: MS Office/Excel, Google Workspace, CRM systems

● Driving License: Class BCE

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