Customer Service Sales Floor

Taylor Little

Locust Grove, GA *****

**************@*****.***

+1-943-***-****

Work Experience

Sales/collection Manager

Buddy’s home furnishings-Covington, GA

March 2024 to Present

Assembled and displayed products. Suggested specific products to meet customer needs. Made sure products were displayed appropriately. Maintained stock. Uploaded photos into product surveys. Experienced in selling/retailing. Assisted customers select products. Submitted reports. Made recommendations to sales and marketing.

Worked with receiving to obtain status of incoming orders. Generated sales volume. Developed sales strategy. Knowledge sets include: assisting customers. Used software tools including: Cynergi high touch Led a successful sales team. Sold electronics, furniture. Managed a department. Purchased merchandise from vendors. Performed accounting duties. Greeted and assisted customers. Responded to customer questions and complaints. Directed workers in sales, inventory, checking cash receipts, customer service. Monitored sales floor to ensure customer satisfaction. Inventoried stock. Reordered stock. Demonstrated and explained products, methods, and services in order to persuade customers to purchased products and utilize services. Developed lists of prospective clients from sources such as newspaper items, company records, local merchants, and customers. Identified interested and qualified customers in order to provided them with additional information. Instructed customers in alteration of products. Kept areas neat while working, and return items to correct locations following demonstrations. Learnt about competitors' products and consumers' interests and concerns in order to answer questions and provided more completed information. Practiced demonstrations to ensure that they will run smoothly. Prepared and alter presentation contents to target specific audiences. Provided product information, using lectures, films, charts, and/or slide shows. Provided product samples, coupons, informational brochures, and other incentives to persuade people to buy products. Recommended product and service improvements to employers. Recorded and reported demonstrationrelated information such as the number of questions asked by the audience and the number of coupons distributed. Researched and investigate products to be presented to prepared for demonstrations. Set up and arranged displays and demonstration areas to attract the attention of prospective customers. Sold products being promoted, and kept records of sales. Suggested specific product purchases to meet customers' needs. Trained demonstrators to presented a company's products and services. Transported, assembled, and disassembled materials used in presentations. Worked as part of a team of demonstrators to accommodate large crowds. Wrote articles and pamphlets about products. Collected payments and worked out payment plans for customers. Create commitments for customers. Manage customer accounts. Manage inventory and cash assets. Maintain a professional wrk output. Pro efficient with POS systems. Negotiate and resolve conflict. Recognize problems and solve them with ease. Customer and credit relationship management. Customer payments and data entry in versirent computer program (POs system ). Inbound annd out bound service calls . Intermediate math skills. Explain and construe rental negotiations and agreement details to customers . Maintain and retain and gain new/ old/returning customers Sales/Collection Manager

Bestway Rental, Inc-Jonesboro, GA

April 2023 to March 2024

1. Collections

2. Reports

3. Cold calls

Assembled and displayed products. Suggested specific products to meet customer needs. Made sure products were displayed appropriately. Maintained stock. Uploaded photos into product surveys. Experienced in selling/retailing. Assisted customers select products. Submitted reports. Made recommendations to sales and marketing.

Worked with receiving to obtain status of incoming orders. Generated sales volume. Developed sales strategy. Knowledge sets include: assisting customers. Used software tools including: Cynergi high touch Led a successful sales team. Sold electronics, furniture. Managed a department. Purchased merchandise from vendors. Performed accounting duties. Greeted and assisted customers. Responded to customer questions and complaints. Directed workers in sales, inventory, checking cash receipts, customer service. Monitored sales floor to ensure customer satisfaction. Inventoried stock. Reordered stock. Demonstrated and explained products, methods, and services in order to persuade customers to purchased products and utilize services. Developed lists of prospective clients from sources such as newspaper items, company records, local merchants, and customers. Identified interested and qualified customers in order to provided them with additional information. Instructed customers in alteration of products. Kept areas neat while working, and return items to correct locations following demonstrations. Learnt about competitors' products and consumers' interests and concerns in order to answer questions and provided more completed information. Practiced demonstrations to ensure that they will run smoothly. Prepared and alter presentation contents to target specific audiences. Provided product information, using lectures, films, charts, and/or slide shows. Provided product samples, coupons, informational brochures, and other incentives to persuade people to buy products. Recommended product and service improvements to employers. Recorded and reported demonstrationrelated information such as the number of questions asked by the audience and the number of coupons distributed. Researched and investigate products to be presented to prepared for demonstrations. Set up and arranged displays and demonstration areas to attract the attention of prospective customers. Sold products being promoted, and kept records of sales. Suggested specific product purchases to meet customers' needs. Trained demonstrators to presented a company's products and services. Transported, assembled, and disassembled materials used in presentations. Worked as part of a team of demonstrators to accommodate large crowds. Wrote articles and pamphlets about products. Collected payments and worked out payment plans for customers. Create commitments for customers. Manage customer accounts. Manage inventory and cash assets. Maintain a professional wrk output. Pro efficient with POS systems. Negotiate and resolve conflict. Recognize problems and solve them with ease. Customer and credit relationship management. Customer payments and data entry in versirent computer program (POs system ). Inbound annd out bound service calls . Intermediate math skills. Explain and construe rental negotiations and agreement details to customers . Maintain and retain and gain new/ old/returning customers Sales/collections Manager

American home furniture appliances & electectr-Jonesboro, GA May 2014 to April 2023

Assembled and displayed products. Suggested specific products to meet customer needs. Made sure products were displayed appropriately. Maintained stock. Uploaded photos into product surveys. Experienced in selling/retailing. Assisted customers select products. Submitted reports. Made recommendations to sales and marketing.

Worked with receiving to obtain status of incoming orders. Generated sales volume. Developed sales strategy. Knowledge sets include: assisting customers. Used software tools including: Cynergi high touch Led a successful sales team. Sold electronics, furniture. Managed a department. Purchased merchandise from vendors. Performed accounting duties. Greeted and assisted customers. Responded to customer questions and complaints. Directed workers in sales, inventory, checking cash receipts, customer service. Monitored sales floor to ensure customer satisfaction. Inventoried stock. Reordered stock. Demonstrated and explained products, methods, and services in order to persuade customers to purchased products and utilize services. Developed lists of prospective clients from sources such as newspaper items, company records, local merchants, and customers. Identified interested and qualified customers in order to provided them with additional information. Instructed customers in alteration of products. Kept areas neat while working, and return items to correct locations following demonstrations. Learnt about competitors' products and consumers' interests and concerns in order to answer questions and provided more completed information. Practiced demonstrations to ensure that they will run smoothly. Prepared and alter presentation contents to target specific audiences. Provided product information, using lectures, films, charts, and/or slide shows. Provided product samples, coupons, informational brochures, and other incentives to persuade people to buy products. Recommended product and service improvements to employers. Recorded and reported demonstrationrelated information such as the number of questions asked by the audience and the number of coupons

Education

Dual diploma

Skills

• Operations Management

• Customer service (10+ years)

• Microsoft Outlook

• Account Management

• Negotiation

• Cold Calling

• CRM Software

• Sales Management

• Research

• Business Development

• Pricing

• Customer Relationship Management

• Retail Sales

• Salesforce

• Procurement

• Profit & Loss

• Purchasing

• Conflict Management

• Project Management

• Sales (10+ years)

• Merchandising

• POS

• Furniture Sales

• Management

• Marketing

• Relationship Management

• Product Demos

Certifications and Licenses

Driver's License

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