Customer Service Accounts Receivable

ROBERTO BRUTUS

**-** ****** ******

Toronto, Ontario – Canada

M5B 1B2

Cell Phone: 647-***-****

Email:**************@*******.***

OBJECTIVE

CAREER OBJECTIVE: Position in Accounting, Finance, Investment & Wealth Management, GRM, and/ or Client relation Communication & Compliance

HIGHLIGHTS OF QUALIFICATIONS

• 6 years’ experience in Marketing, private Investor and customer services, processing of Mutual funds, handling, monitoring corporate loan and letters of credit portfolios Analysis, report and processing.

• Trilingual in English, French and Spanish • Able to communicate verbally in Portuguese

• Knowledgeable about tort law, evidence law, conflict law, and contract law, Canadian Taxation Law, etc.

• Good knowledge of Market Risk Management ( CDS, equities, fixed income, hedge funds, options, commodities, etc.) and of regulatory bodies (OSFI,IRROC,MDFA, etc.

• Teamwork focused and ability to work independently under minimum supervision

• Very strong commitment to develop a career in Customer Service; Service Orientation

• Good knowledge of MS Office

• Background in Accounts Receivable, Payable, asset valuation, corporate finance, portfolio Mgmt., performance analysis, financial Mgmt., capital market, mutual funds,etc,

• Analytical with experience developing Management Strategies

• 4 years experience in managerial, consultancy and research responsibilities

• Ability to interpret statistical data. Understanding of statistical software for research.

• 7 years experience in educational systems.( Teaching, management and policy) WORK EXPERIENCE

Operations Product Specialist – (Foreign Exchange and Wire payments) February 2024 – Present

Royal Bank of Canada, International Business Centre, Overseen the administration of over 2000 foreign currency accounts (FCA), foreign exchange and wire payments across three regions: Vancouver, Montreal and Toronto ensuring payments are formatted, routed, corrected and financial entries passed via the Bank Electronic Support System (BESS). Ensured accurate maintenance and reconciliation of accounts to support small businesses, Commercial and Retail clients through wire transfers payments and foreign exchange for international business operations. Booked deals and settled high-value FX incoming and outgoing wires payments in collaboration with capital markets and the cash management team ensuring timely and accurate processing of transactions Repaired, verified/authorized and released electronic payments on Bank Electronic Support System (BESS) Processed and managed sales and purchase contracts from the offset sheet for incoming and outgoing wire payments totaling CAD 20 million weekly.

Processed on RFX system and posted on RIBS systems an average of 1000 foreign exchange transactions and wire transfers per month, totaling CAD 100 million.

Maintained a transaction error rate of less than 0.5%, ensuring high accuracy in operations by using Sale Platform and Synergy to verify clients’ accounts and names match what’s on the wires payment. Monitored foreign exchange contract maturities and settlements according to capital markets traders' instructions to ensure they are all cleared in the queues.

Delivered high-quality, timely, and error-free service to clients and service partners regarding FCA resolving service issues within an average of 24 hours, ensuring seamless client experience. Reviewed and responded to investigations for same day wires and other queries ensuring timelines and client expectations are met.

Corporate Loan Senior Analyst

February 2018– February 2022

Scotia Bank – GWO – Global Whole Operations

Handling Corporate loan and letters of Portfolios over 4 billion-dollar facilities for Scotia Bank Brazil, for Scotia Mexico, Chile, Colombia, Peru, Costa Rica, Central America, and Scotia Bank Branches in Dominican Republic and Panama, and Caribbean Islands.

Reviewing loan agreements, corporate loan banking policies, disbursement funding document, corporate loan Tax documents, Compliance & Report system, conditions precedent, etc. Authorizing and issuing Letters of Credits with the collaboration of trade finance team of BNS Preparing loan statements for internal and external audit purposes Dealing with international wire transfer bank to bank transfer, bank to company transfer and bank to bank overnight transfer

Establishing regular strong communication with Regional Bank Managers, Bank Directors and Company client relation representatives across Latin American Countries System: BESS, LOAN IQ, ABCS, etc.

Position Bilingual Mutual Fund Representative

December 2016 – May 2017

RBC Investors and Treasury Service

Assisting Advisors regarding questions about PAC, AWD, transfer in kind and cash, DSC, ACB, etc. Taking advisor & dealers complaints and claims about delay in redemption, PAC,AWD(features) set up, account set up, purchases, sales, adjustments of financial instruments from fund companies, fund manufactures, etc. Helping advisors and assistant advisors how to fill out transfer in kind & in cash and PAC and AWD forms, etc. Help them how to understand fund companies’ products for purchases. Creating cases, ticketing for transfer, PAC, AWD, redemption, sales & purchase request establishing intermediate communication and interaction between advisor, dealer office and assistant advisors with the processing team through the systems of PEGA and Unitrax

Bilingual Processing Representative

Fidelity Investment Canada ULC (Mutual Funds)

November 2015 – April 2016

Processing and setting up of Applications of registered and non-registered Investment Accounts (TFSA, RRSP, RRIF, LIF, non-registered account – nominee, client-held account and third-party accounts) Processing features( SWP, PAC, DSWP,TSWP), Systematic exchanges, transfer in cash, in kind, purchase, redemption, etc. Knowledge of al Fidelity mutual funds products (fund codes, names, etc.) Good communication with Advisor, representative and dealers to clarify discrepancies in mutual fund investment applications for nominee, client-held and third-party accounts related to registered, non-registered and TFSA accounts)

Software system used are Nexus and ConxDashboard.

EDUCATION

2012-2015

Business Law and Finance Studies

(Certificate in Financial Accounting and Certificate in Financial Analysis and Investment Management) University of Toronto, - Toronto, Canada

03/2007- 12/2008

Graduate Diploma in Islamic Studies and Arabic Language (Assessed and Recognized by ICAS of Canada) University of Chile www.uchile.cl. Faculty of Philosophy and Humanities - Santiago, Chile 03/2004 – 01/2006

Master’s degree in educational management. (Assessed and Recognized by ICAS of Canada) University of Diego Portales. www.udp.cl, Faculty of Economics. Santiago, Chile 10/1997 – 10/2000

Studies in Education/ General Methodology of Language Teaching. Certification - Languages (Spanish, English, and French) State University of Haiti. École Normale Supérieure - Port-au-Prince, Haiti (W.I)

Contact this candidate