Data Entry Customer Service

Aneesa G. Womack

Charlotte, NC 980-***-**** ********.******@*****.*** www.Linkedin.com/in/AneesaWomack

Core Competencies

●Office Administration & Organization

●Data Entry & File Management

●Customer Service & Communication

●Scheduling & Appointment Coordination

●Microsoft Office Suite (Excel, Word, PowerPoint)

●CRM Software & Record Keeping

●Multitasking & Time Management

CPR Carolina Charlotte, NC

CPR Instructor/Office Manager

February 2022 - Present

●Managed daily office operations, including inventory management, organizing documentation, and ensuring all training materials were readily available.

●Scheduled classes and processed client information through a CRM system, ensuring smooth workflow and timely training certifications.

●Coordinated communications with clients and potential clients, including reminders, follow-up calls, and scheduling.

●Handled various administrative duties, such as data entry, email correspondence, and handling office supplies.

Company Accomplishments:

●Contributed to the company’s online visibility, ranking on the first page of Google search results.

●Featured in a Charlotte Observer article.

Skills Gained: Office management, client scheduling, communication, and data entry.

Professional Experience

ResultsCX Virtual Work

Agent/Customer Service

June 2024 - March 2025

●Provide customer support for WellCare North Carolina, troubleshooting member concerns and offering effective solutions.

●Assist with administrative tasks such as scheduling appointments, managing client data, and maintaining records in compliance with HIPAA regulations.

●Provide efficient communication and customer service to ensure satisfaction and resolve issues promptly.

Skills Gained: Data management, appointment scheduling, HIPAA compliance, office administration.

Supreme Health Systems Charlotte, NC

Temporary Office Assistant

●Supported office operations by managing files, organizing office supplies, and handling routine administrative tasks.

●Assisted in scheduling appointments and maintaining office documentation.

Skills Gained: Office organization, file management, administrative support.

Education & Certifications

Diploma, Phillip O. Berry Academy of Technology, Charlotte, NC

Advanced Manufacturing & Engineering Pathway

●Certificate of Membership in the National Society of Black Engineers.

Additional Skills & Certifications

●Microsoft Office Suite (Advanced)

●Office Administration & Organization

●Scheduling & Appointment Management

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