Executive Assistant Customer Service
Resume:
KAREN CAMARGO-AULT
************@*****.*** linkedin.com/in/karen-camargo-ault/
SUMMARY
Accomplished Executive Assistant with extensive experience supporting C-level executives in fast-paced environments. Proven ability to manage complex schedules, anticipate needs, and handle sensitive information with discretion. Adept at fostering collaboration across teams and organizations to enhance productivity and operational efficiency. Experience in operations management, customer service, and expense reporting. Timekeeping, Payroll, hospitality/concierge services, technical assistance, facilities and vendor management, event planning, calendar management, travel arrangements, domestic and international, and contract administration done with a high level of confidentiality. Proven ability to leverage strong communication and interpersonal skills to interface effectively across functions and organizational levels. A versatile and focused producer who successfully leads cross-functional teams, engages key stakeholders, addresses ever-changing needs, and positively impacts the ability of an organization to exceed short- and long-term operational objectives.
C-Suite and Board Support Internal & External Stakeholder Collaboration Time Management Budget Administration Customer Orientation Team Leadership Staff Recruiting Onboarding / Training / Mentoring Office Management
EXPERIENCE
PRECISION MOVING & STORAGE. Chatsworth, California
Executive Personal Assistant to CEO 2025
Supporting the CEO in both business and personal capacities. Make informed decisions about what requires the CEO’s attention versus what can be handled independently. Responsible for managing schedules, facilitating communication, managing emails, handling confidential matters, and ensuring smooth day-to-day operations. Handle confidential information with discretion while supporting the operational and HR needs of the business. Manage executive calendars, scheduling appointments, meetings, and events. Prepare and proofread documents, emails, reports, and presentations. Maintain organized and confidential files, records, and documents. Assist with general office management, including supply inventory, ordering, and ensuring office organization.
HR Duties - Support the development and implementation of company policies and procedures, ensuring compliance with labor laws and company standards. Coordinate employee training and development initiatives.
Office Management and Coordination: Oversee the day-to-day office operations to ensure efficiency and organization. Handle office-related tasks such as filing, document organization, and general administrative duties as needed.
JONES LANG LASALLE, INC. Raleigh, North Carolina
Soft Services Manager, Cisco Account (Remote) 2023-2024
Catered to a key global client, Cisco. Orchestrated numerous support services across 43 U.S. and Canadian sites, including transportation, electronic vehicle (EV) charging, fleet management, lobby staffing, shipping, and receiving. Built relationships with and managed vendors to facilitate seamless, cost-effective operations. Monitored ChargePoint and Blink charging dashboards and compiled monthly and quarterly reports on EV usage to aid in shaping data-driven budgetary decisions.
Gave focus to client onboarding challenges to ensure smooth transition, including aligning processes with updated Scope of Work. Reorganized SharePoint docs and links to achieve clarity and usefulness.
Demonstrated proficiency in EV operations, evaluated EV charging station usage to determine ROI, and processed end of life on underused charging stations, conserving costs.
Identified and reported to leadership regular usage of charging stations past the four-hour limit, potentially recouping lost revenue.
Streamlined support services for a global client by managing schedules, coordinating travel, and facilitating communication across multiple sites, ensuring seamless operations and high customer satisfaction.
CBRE Raleigh, North Carolina
Lead Customer Service and CMMS Administrator, Cisco Account (Remote) 2023
Served as a crucial member of a five-person customer service team expertly handling escalated customer issues and complaints regarding facility management. Utilized strong communication and interpersonal skills to quickly resolve issues by generating dispatch and service request work orders. Balanced incoming requests via phone, chat, email, and online messages from all business units, completing follow-ups to capture high customer satisfaction. Tracked services by accurately updating computer maintenance management system (CMMS), database, and spreadsheets.
Applied active listening skills to clarify issues and problem-solving skills to drive quality response and resolution, earning numerous accolades from customers.
Prioritized responses to incoming phone, chat, email, and DMs from all business units.
Accelerated quality response and resolution.
Enhanced communication between departments by effectively managing escalated customer issues, developing swift resolutions, and maintaining high levels of service quality.
Generated dispatch and service request work orders and completed follow-ups.
CBRE Dallas, Texas
Transition Coordinator, Amazon Account (Remote) 2022-2023
Provided administrative support to facilitate projects across Brazil, Mexico, Singapore, and Australia. Tracked and updated documentation obtained vendor quotes, and orchestrated schedules, meetings, and communication plans. Disseminated change orders, change directives, and contemplative change notices. Updated systems with project data, prepared and reviewed invoices, and aligned payment operations with compliance and regulations as established for client governance.
Administered contracts by utilizing fluency in Portuguese to ensure effective communications with clients in Brazil.
Managed project documentation and coordinated revisions and distribution of building materials in support of the Project Management team.
Coordinated meetings and communications plans regarding building projects among teams and / or international clients.
Secured vendor quotes for construction projects.
Oversaw change orders, change directives (CD) and contemplative change notices (CCN) with consultants and vendors.
Led contract administration, including supervising the entire tender process.
Ensured accuracy in project data, including project status updates, schedule updates, cash flow forecasts, and project documentation, through use of web-based project management technology tools.
Processed documentation for project commitments, agreements, contracts, work authorizations, and purchase orders.
Organized invoices and pay applications for processing in accordance with compliance metrics for governance of Amazon clients.
ASGN Calabasas, California
Corporate Support Administrator 2013-2022
Supported multiple C-Suite executives including SVP Chief Legal Officer, VP Technical Services, and Branch Services Department Manager, through board meeting preparation, expense report management, and travel arrangements. Assumed responsibilities to drive operations, including facilities and vendor management, IT issue resolution, Spanish translation, and bi-weekly IT change control meetings. Elevated executive operations by efficiently managing complex calendars, preparing expense reports, and organizing high-profile meetings while ensuring confidentiality and compliance.
Centralized facilities management by serving as main contact for building services.
Partnered with all vendors and third-party service providers for facilities management, legal, financial, and operations.
Arranged meetings and scheduled appointments, lunch events, and Town Hall meetings for all corporate office departments.
Provided board meeting documents, including agendas, presentations, and spreadsheets.
Maintained legal documents and file room.
Managed expense reports and travel arrangements.
Provided support to other departments with administrative duties, filing, scanning, HR welcome packages, and
special projects.
Supervised the database (Jira) of all IT logs and Help Desk tickets.
Recognized with two Employee of the Month awards.
Career Break – Family Caregiving, 2012-2014
RYLAND GROUP Calabasas, California
Executive Legal Assistant 2005-2011
Provided high-level administrative support to Vice President, Assistant General Counsel, and Senior Vice President General Counsel of major homebuilder corporate offices. Maintained confidentiality, prepared board books for board meetings, and prepared litigation books for quarterly reports. Revised and maintained Policy Manuals, updated and managed legal contracts. Created a legal filing system customized to each attorney and structured and maintained the legal department file room. Drafted correspondence for review, set up meetings, screened calls, managed calendars and mail / email, prepared travel arrangements, created expense reports, and coded department invoices.
CALIFORNIA STATE UNIVERSITY NORTHRIDGE Northridge, California
Executive Assistant 2003-2005
Provided high-level administrative support to Department Chair, faculty, and students. Assisted Chair in daily operations of the Child and Adolescent Development department and overall office work assignments for student assistants and work study students. Maintained system reimbursement, travel arrangements, scheduling, and correspondence and prepared reports, agendas, and minutes. Prepared and maintained faculty personnel files, student payroll documents, student record system, and department chair calendar. Coordinated logistical arrangements and budgets, supported faculty recruitment and hiring, and collaborated with on- and off-campus stakeholders. Ordered supplies, processed invoices, and kept a shadow system. Set up and coordinated meetings and assisted faculty with presentation materials.
EDUCATION
LOS ANGELES PIERCE COLLEGE, Woodland Hills, California, Coursework in General Education towards an AA
COMPUTER SKILLS
Google Suite, MS Office Suite, SharePoint, PeopleSoft, Concur, Jira, Webex, Chime, Teams, ServiceInsight, Workday, Corrigo, ChargePoint, Blink,
LANGUAGES
Fluent in Portuguese and professional proficiency in Spanish
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