Training Specialist Pro Shop

WADE FORGA

Phoenix, AZ 480-***-**** *********@*****.***

Professional Summary

Technology Training Specialist with over 21 years of experience delivering impactful training on hardware and software solutions. U.S. Navy veteran with strong mechanical and technical expertise. Recognized for building rapport, fostering customer trust, and providing tailored instruction to diverse audiences. Certified in both classroom and virtual training delivery, with a proven track record of excellent customer feedback. Adept at engaging learners, solving problems, and ensuring successful adoption of technology solutions.

Core Skills

Technical Training (Classroom & Virtual)

Customer Solutions & Relationship Building

Production Printing & Fiery Solutions

Training Program Development & Delivery

Strong Communication & Team Collaboration

Microsoft Word, Excel, PowerPoint (10+ years)

Professional Experience

Pro Shop Supervisor

Paradise Valley Community College – Phoenix, AZ 12/2024 – Present

• Manages pro shop duties including daily office transactions.

• Organizes tee sheets and ensures scheduling accuracy.

• Interfaces with golf course personnel to maintain smooth operations. Technology Training Specialist

Ricoh, USA – Phoenix, AZ 01/2003 – 10/2024

Delivered end-user training on software and hardware solutions to internal and external customers.

Conducted in-person and virtual sessions, achieving consistently high customer satisfaction ratings.

Applied classroom and remote training certifications (CompTIA CTT+, VCTT+) to enhance training effectiveness.

Acquired Fiery Cut Sheet Pro certification for production printing solutions, specializing in workflow efficiency.

Built strong client relationships, ensuring successful solution adoption and repeat engagement.

Warehouse Supervisor

Genuine Parts Company – NAPA, Phoenix, AZ 06/1992 – 10/2002

Supervised 10–18 employees in a large distribution center, managing inventory and stock flow.

Increased order fill rate from 88% to 95% in the first year and maintained high performance annually.

Ensured accurate, timely stocking processes, improving overall operational efficiency. Military Service

United States Navy – Machinist Mate 1985 – 1989

Operated, maintained, and repaired shipboard mechanical systems.

Developed strong discipline, teamwork, and technical skills in a high-responsibility environment.

Certifications

CompTIA CTT+ (Classroom Technical Trainer)

CompTIA VCTT+ (Virtual Classroom Trainer)

Fiery Cut Sheet Pro – Production Printing

Education

DeVry University – Phoenix, AZ

Electronics 05/1992 – 06/1993

Snyder High School – Snyder, TX

High School Diploma 09/1981 – 05/1985

References available upon request.

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