Human Resources Hr Specialist

SHANDA D. MOORE Sherman, TX ***** 414-***-**** ************@*****.***

Professional Summary

Versatile and results-driven Insurance Claims Adjuster and HR Specialist with 8+ years in human resources and over 5 years in property and casualty claims. Recognized for blending technical precision with compassionate communication, especially in high-stakes environments such as disaster response and flood recovery. Skilled in complex claim investigation using platforms like Xactimate, Guidewire, and CMS. Passionate about process improvement, policyholder advocacy, and building resilient, high-performing teams. Holds an MBA and multiple industry certifications reflecting deep expertise and commitment to excellence in both insurance and HR domains. Certifications

• Texas All-Lines Adjuster License (#2585589)

• National Insurance Producer License (#19680538)

• FEMA NFIP Flood Certification (2025) – #007*******

• TWIA Property & Commercial Certification (2025)

• Allstate, USAA, State Farm Auto & Property Certifications

• Citizens of Florida & Louisiana Certification

• Texas TDI Workers' Compensation 8-Day Boot Camp

• HR Ethical Certification

Experience

Independent Insurance Adjuster Remote & Field-Based Specializing in HR Integration & Claims Management Apr 2020 – Present

• Conducted detailed assessments of flood-damaged properties, ensuring timely and compliant claim resolution under FEMA and TWIA guidelines.

• Applied HR expertise to guide policyholders through emotionally sensitive processes with empathy and transparency.

• Generated estimates and managed reserves using Xactimate, Symbility, and XactAnalysis for residential and commercial losses.

• Partnered with HR and external stakeholders to resolve escalated issues and uphold ethical standards.

• Delivered onboarding and training for new adjusters, integrating HR best practices to boost team performance.

• Maintained audit-ready documentation aligned with federal regulations and internal protocols. Human Resources Experience

Cunningham & Lindsey Insurance – HR Specialist

Nov 2018 – Mar 2020

• Led recruitment cycles, employee development conversations, and policy implementation across insurance operations.

United Healthcare – Talent Acquisition Specialist

Mar 2016 – Sep 2018

• Designed strategic hiring pipelines, managed full-cycle recruitment, and delivered workforce analytics to leadership.

Bank of America – HR Generalist

2011 – 2016

• Supported employee relations, compliance, and performance management across multiple departments. Nissan Collision – HR Specialist

2005 – 2011

• Oversaw HR operations, safety protocols, and employee engagement initiatives. Clement Nuts – Warehouse Associate

2004 – 2005

Diversified Food & Seasoning – Warehouse Safety Manager 2001 – 2004

Education

Master of Business Administration (MBA)

Texas Woman’s University – Denton, TX Dec 2014

Bachelor of Arts – Human Resources Management

Texas Woman’s University – Denton, TX Dec 2012

Technical Expertise

Insurance Hard Skills

• Liability & Property Claims Handling

• Flood, Hail & Catastrophe Damage Evaluation

• Loss Investigation & Estimation

• Mold & Specialty Loss Protocols

HR & Operations Core Skills

• Talent Acquisition & Strategic Hiring

• Employee Relations & Performance Management

• Onboarding & Training Program Development

• Risk Mitigation & Compliance Oversight

• HR Technology: Workday, Oracle, Taleo

• Project Management & Workflow Optimization

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