Business Development Internet Sales
Resume:
Michael. "ROCKY " Harrison
** ***** ** **********, *********, training and phone sales LAS VEGAS RESIDENT FOR 30 YEARS
Las Vegas, NV 89108
***************@*****.***
1. I am the best and most dependable sales, manager and training person in nevada (no fooling)Having managed,trained and successfully worked phone, internet/BDC SALES. Mature and non confrontational ability. I will NOT let you down. thank you PLEASE I WOULD LIKE AND ENJOY SPEAKING WITH YOU!
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager, Internet Sales
EuroCycle Las Vegas - Las Vegas, NV
February 2020 to May 2021
1. Largest European motor cycle in the western United States. 4 locations. Huge internet sales development.
2.
marketing including building relationships of trust, offering no nonsense communications, and managing foot and internet traffic. Development of and implementation of top notch attention getting marketing strategies
established on the principle of turning a customer into a return customer.
• Profit margin rebuild with a 40% self-sustaining improvement.
• Internal focus on the department penetration of total sales vs. sole responsibility of increasing sales. Internet and BDC director
VOLVO - Las Vegas, NV
March 2009 to May 2012
Luxury goods provider focusing on sustaining relationships and customer loyalty. Responsible for renovating
business practices driving relevant sales from 7% to 52% of monthly sales units.
• Increased profit margins by a respected 98%
Manager, Retail and Internet Sales
FORD COUNTRY - Las Vegas, NV
February 2007 to March 2009
Managed a sales team of 4 driving 35% of dealership sales. Increased proportion of sales by 29%. Was recruited by Volvo due to inherent nature to succeed and sell well. Director, Internet Sales
World Kia - Las Vegas, NV
March 2006 to February 2007
During the period of time from starting with this organization until the business closed, I completely developed
a successful, solid, and highly profitable Internet and BDC sales department within the Tropicana Ave. dealership.
• 42% increase in percentage of total store sales within the first 60 days
• On track to outperform the World Kia Internet department during the month of October Mike j. Harrison
Director, BDC
SATURN OF HENDERSON - Henderson, NV
March 2005 to October 2005
Introduced Internet/BDC sales center and salez trac follow-up (customer control) system. Managed multiple
team members and their training in relation to management of sales leads and appropriate BDC conduct. By
introducing the VIP sales center CSI scores dramatically increased.
• Increased BDC sales from 0 to an average of 24% of total sales
• Gross profit consistently averaged above market benchmarks Manager, BDC & Internet
HENDERSON HYUNDAI SUPERSTORE - Henderson, NV
December 2003 to March 2005
Managed multiple team members to process leads from service customers and rescued sales in order to increase CSI metrics. Increased CSI which led to a store ranking in the top 5% of CSI scores in the nation. By adding to total sales through internet and phone acquisition, we became the number three dealer in sales in the nation.
• Averaged 75 plus units per month with a high of 107 units while managing Internet relations
• Received top 3% in Nation for BDC and Internet managers for Hyundai stores. PROFESSIONAL MANAGEMENT
SHOW N SELL WILDEN'S HYUNDAI
General Manager Sales Manager
SEABURY CHEVROLET KARL MOEDL GMC, BUICK, PONTIAC, HYUNDAI General Manager General Manager
Education
Associate in Business Marketing
San Diego State University - San Diego, CA
September 1963 to March 1965
Skills
• sales
• outlook
• customer service skills
• Business Development
• Powerpoint
• CRM (10+ years)
• Management
• Communication skills
• Social media management
• Growing experience
• Data mining
• Dealership experience
• Relationship management
• CRM software
• Supervising experience
• Store management
• Business development
• Training & development
• Customer relationship management
• Customer service
• Leadership
• Sales
• Sales Management
• E-Commerce
• Project Management
• Marketing
• Organizational skills
• Time management
• Team Management
• Computer skills
• English
• Bilingual
• Phone etiquette
Certifications and Licenses
Driver's License
Private Investigator License
Additional Information
I'm energetic, have the ability that only comes with success and working in a business field that I absolutely, 100% enjoy.
I CAN work circles around much younger team members. I know Because I have trained and supervised many of the best and most dependable sales and customer service people in Las Vegas.
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