voice, cisco voice, msteams, contact center, sip trunk, Expressway

TOMIDE MOLAYO

***, ******** ***** **

Manalapan, NJ 07726

Tel:+1-732-***-****

Email: ******@*****.***

I am a highly skilled professional with an exceptional blend of technical leadership and management skills in operations, general business, and information technology with a proven track record in project development, management, decision-making, planning and operations. Demonstrated ability to initiate, communicate, analyze and organize. An energetic, determined leader, team member, and builder with keen attention to details and proven ability to conceive a vision, turn it into action and get results.

SUMMARY OF CERTIFICATIONS

Cisco Certified Internet Expert (CCIE VOICE #40663)

Cisco Certified Data Center (CCIE Data Center # 40663)

Cisco Telepresence Solution Specialist

Certified Information Systems Security Professional (CISSP)

PROFESSIONAL EXPERIENCE

BlackRock Financials and Asset Management March 2021 – Present

Senior Voice Engineer

Manage complex voice network spanning the AMERICAS, EMEA, APAC and INDIA

Act as escalation point for technical issues on CUCM, CUC, Expressway C & E, SIP trunks, Webex, Video and Voice Recording.

Managed Vendor and Carrier relationship to resolve issues.

Perform capacity management and review resource utilizations to ensure compliance with business requirement.

Performed Security and obsolescence audit and provided result to management.

Reviewed current design and implementation and provided update where necessary.

Implemented process automation for MACD, monitoring, trend analysis and resource management.

Expert level understanding of SIP implementation, architecture and troubleshooting.

Implemented E911 routing for Office and Remote employees

Implemented TDoS and DDoS policy for both the contact center and regular telepony

Microsoft Teams Administration, Architecture Design & Implementation

Teams Phone System Deployment & Configuration

Direct Routing, SIP Trunking, Session Border Controller (SBC) Configuration

Teams Migration Planning & Execution (Large-Scale Environments)

Teams Governance, Security Policies & Compliance Management

Location-Based Routing (LBR) & PSTN Breakout Optimization

Dial Plans, Translation Rules & Voice Routing Policies Development

Call Routing, Call Admission Control (CAC) & Voice Resiliency Configuration

Legacy Telephony Integration & Third-Party PBX Solutions

Emergency Call Routing (E911) & Regulatory Compliance

Millennium Partners Oct 2019 – Mar 2021

Lead Voice Architect:

Migrated enterprise voice infrastructure from Avaya platform to Cisco CUCM 12.5 in regional hubs of the Americas (AMER), Europe (EMEA) and Asia (APAC)

Integrated all the hubs using extension mobility cross cluster (EMCC) for ease of user mobility.

Integrated adjunct application for recording, CDR and monitoring.

Implemented Expressway solution for MRA (Jabber and Phone) and B2B video calling (WebEx, Zoom, Blue Jeans)

Implemented Expressway for Federated sip calling solutions.

Implemented Cisco Unity with networking for voice mail.

Implemented SBC for trunk termination at geographically dispersed data centers.

Implemented UCCX solution for 100 agent seats.

Implemented Direct Routing for MsTeams PSTN services

Implemented e911 solution using both Cisco CER and MsTeams/Intrado

Migrated users at multiple locations from Cisco Call manager to MsTeams

Teams Platform Operations & Enterprise Solution Engineering

Voice Infrastructure Deployment & Unified Communications Configuration

SBC Management, SIP Infrastructure & Direct Routing Architecture

Large-Scale Migration Leadership & Cross-Platform Integration Strategy

Security Framework Implementation & Enterprise Governance Standards

Advanced Call Routing Engineering & Voice Policy Configuration

Network Infrastructure Design, Traffic Management & Performance Optimization

Telephony Systems Integration & Hybrid Communications Solutions

Emergency Services Configuration & Telecommunications Compliance

Voice Resilience Architecture & Call Management Systems

AT&T Managed IPT July 2017 – Sept 2019

Senior Technical Engr.

Designed and Implemented Extension Mobility Cross Cluster for 50 clusters across 4 continents, to allow AT&T managed client employees roam seamlessly.

Implemented Jabber in UC mode, soft phone mode, IM mode and Extend and Connect mode for managed client employees.

Migrated On-Prem UC clusters to AT&T managed cloud.

Performed network readiness and GAP assessment for cloud migration.

Performed QOS and bandwidth study and implemented solution where necessary.

Led cutovers, troubleshoot and remediate connectivity issues.

Acted as consulting SME between AT&T and managed clients.

Installed and configured Webex Video Mesh

Registered and configured Webex Mesh on Cisco Webex Control Hub

Integrated Webex Video Mesh with CUCM and VCS for call routing and cloud overflow

Configured Expressway for open federation.

Implemented e911 solution on multiple clusters using Cisco CER and Intrado

HSBC Bank June 2016 – May 2017

Voice Engineer

Perform network bandwidth analysis in preparation for deployment for sip deployment

Designed a highly available geographically dispersed SIP network using ACME SBC

Integrated trunk with both carrier and enterprise for conference services over private MPLS circuit

Integrated network with WebEx cloud and on-Prem solution

Provided integration and implementation support.

Provided 4th level support for configuration and integration issues.

Integrated SBC with monitoring and ticketing systems.

Updated QOS to meet new traffic pattern.

Troubleshoot and resolved packet routing issues impacting application routing an delivery.

Morgan Stanley Jan 2014 – June 2016

Lead Voice Architect (V.P)

Performed Proof of concept to evaluate next generation UCC solution for Morgan Stanley.

Designed, implemented and configured test environment to evaluate Avaya, Cisco and MS Lync solutions for IP-PBX.

Designed, implemented and configured test environment to evaluate Avaya, Cisco and MS Lync solution for session management layer to incorporate voice recording, adjunct applications, voicemail, dial-plan normalization and digit manipulation.

Wrote test cases, perform tests and documented results.

Integrated IPC Unigy Trading platform with CUCM for dial-tone and routing purposes.

Designed and implement Global dial plan leveraging combination of E.164 at the SME layer and & digit on the leaf clusters.

Performed feature, regression test and bug scrub to validate the most stable code for deployment.

Worked with client to assign weight to test cases and result in accordance with business requirement.

Certified code based on business requirements and documented best practice configuration to meet same.

Wrote executive report based on POC findings and recommended solution that meets client’s business requirements.

Installed and Configured Cisco Expressway Collaboration Edge and Core for MRA and IM&P

Troubleshoot call flows and voice related issues using RTMT trace files, translator X and Wireshark.

Act as escalation point for voice and network related issues.

Wrote migration strategy to migration a 78,000-user base from Avaya to Cisco globally

Designed and implemented QOS policy for Voice and Video on both LAN and WAN and various line-cards, supervisors and interfaces using application classification rules, marking, queueing, shaping and policing strategy.

Implemented e911 solution using Cisco CER

State Farm Insurance Jan – Dec 2013

Voice Architect

Designed a 39 cluster CUCM environment, comprising of 9 mega clusters, 30 regular clusters with 39 CUC 8.6 clusters, 157K+ devices, 125k users, 1200 gateways of different platforms.

Designed and implemented complex dial plan using SBC’s and gateways.

Developed templates used for site cutover which comprises of partitions, calling search space, gateway configuration, translation and transformation patterns.

Jointly developed and published LLD and HLD with team members

Provided tier 4 support for operations team.

Led POC of design efforts and wrote implementation documents.

Wrote integration documents for integrating third party apps with UC including UCCE, Exony, Jarvis, Splunk and Avaya.

Integrated UCCM, Gateways and CVP with ICM

Deployed comprehensive CVP in a distributed environment using OPS console.

Installed Admin desktop and CTIOS server for agent login and admin duties.

Deployed and Configured VXML server and gateway

Troubleshoot and resolve UCCE call flow issues.

JPMorgan Chase Aug 2012 – Jan 2013

Voice Engineer

Developed SIP migration strategy for firm wide conversion to SIP from SCCP and MGCP for endpoints and Gateways.

Developed and implemented Test cases with revision control to incorporate lesson learned.

Worked with Migration team to cutover sites to SIP.

Provided Tier 4 escalation support.

Integrated Avaya Call Center and IPC turrets with CUCM Cluster to leverage SIP infrastructure for inbound and outbound calling.

UMDNJ/Verizon Feb ‘12 – August ‘12

Voice Engineer

Developed low level design document for large scale UC implementation in a virtual environment using UCS C series servers.

Implemented SIP trunks/CUBE to provide device and site level redundancy.

Designed and implemented CER for multi-campus use for emergency purposes.

Designed, implemented and integrated paging systems with UCCM cluster using InformaCast application.

Integrated CER with paging systems using InformaCast CallAware application.

Designed and implemented Global dial plan for cluster with integration to legacy PBX and Centrex systems

Installed and configured UC applications

AT&T Dec ‘08 – Feb ‘12

Tele Presence Engineer

Designed, configured and tested custom solutions for ATS Video Business Exchange using a combination of ASR SBC, VCS, TMS, Codian MCU, Cisco TelePresence Server, CUVC, Cube and Gatekeeper for H323 and SIP based solutions.

In-depth knowledge of Tele-Presence Endpoints including Cisco, Tandberg, LifeSize and Polycom

Tested and troubleshoot Tele-Presence rooms

Provided 3rd level support for ATS operations.

Designed and implemented ATS Tele-Presence recording solution using a combination of VCS, Cisco Gatekeeper and Cisco TCS and distributed recording using Cisco Show & Share server.

Integrated Cisco CTX, SBC, ATS Portal, Meeting IVR, TMS, CTS-MAN for scheduling and calendaring purposes

Tested and implemented ACME SBC based solutions using SIP and H323 for ATS Customers

Developed Custom Test Cases and Provided Solutions for ATS Customers.

Designed, Managed and Support Global dial plans for Video and Voice using H323 and SIP.

AT&T Managed IPT

IPT Architect/Network Engineer

Engaged in customer environment testing, simulation, troubleshooting, and documentation.

Developed “Upgrade Guide” for Call Manager and Unity and Unity Connections for AT&T managed IPT customers worldwide.

Worked on Call Manager feature testing and documentation for managed IPT customers.

Provided 3rd level support for AT&T managed IPT operations.

Designed and Implement IP Communicator based solution for remote and migrant workers for a large cluster.

Provided technical verification of customer’s configurations and deployment before turnover to AT&T Operations.

Conducted customer information gathering, generated state of work based on information and designed network accordingly.

Developed migration document to transition H323 customer gateways to SIP.

CONSTELLATION ENERGY/BALTIMORE GAS & ELECTRIC, Baltimore MD March ‘08 – Dec ‘08

IPT Engineer

Designed and implemented Call Center using Cisco IPCC express for the Human Resources/Benefit dept.

Integrated IPCC express with People soft CRM using CTI.

Designed, configured, and modified call center scripts to satisfy client requirements.

Served as an Escalation Engineer for all voice and telephony related problems.

Worked with Telco and clients TDM team to design and implement fail over and redundancy for a 10,000 number DID range at the CO level using trunk groups and service assembly.

Integrated voice applications and platforms including Harmony, Allcall, Right fax, and BT turrets with Call Manager.

Patched and upgraded Call Manager, IPCC and Unity

Implemented unity 5.0 with failover using off-box message store on Exchange 2003.

Managed disparate UCCX platforms with over 23,000 devices in 4 clusters across 2 continents

Engaged in deploying SIP IP Trunking to replace TDM circuits to save on recurrent charges and unused capacity.

Deployed redundant gatekeepers in cluster mode to integrate all UCCX clusters using inter-cluster trunk to facilitate TEHO and provide cost savings over long distance calls.

Planned, documented and upgraded 4 clusters with over 23,000 registered devices from 4.2(sr3) to 6.1(1), Clusters comprised of different Cisco phone makes and models, VG224 gateways, 2800 and and 3800 router gateways using a mixture of MGCP and H323 signaling, Meeting place servers, BT Turrets and ITS anywhere integration with AllCall and Right fax applications and tie-lines to legacy Nortel PBX.

REDCATS USA Dec 2007 – March 2008

Network Engineer Consultant

Performed GAP analysis of client’s network to compare potential and actual utilizations of resources, documented results, and provided cost saving recommendations.

Analyzed device configurations and deployments and provided optimizations where needed.

Developed device configuration templates to standardize configuration across platforms and devices.

Redesigned clients BGP deployments across geographically dispersed Data centers, incorporating redundancy and failover.

Redesigned client’s backbone to ease data replication and management between data centers

Resolved outstanding logging and reporting issues to ensure payment card industry (PCI) compliance.

CITY OF NEWBURGH SCHOOL DISTRICT/IBM June 2007 – Dec 2007

Voice Engineer

Reviewed design document and existing installation and configuration, presented findings to client and reconfigured and optimized as necessary

Analyzed dial-plan and optimized as necessary to meet client’s COR requirements

Integrated school district voice infrastructure with Board of Education and City Library using Gatekeepers and Intercluster trunks

Integrated school’s PA system with Call manager; Integrated active directory with call manager and unity to ease administration of user mailboxes and accounts.

Worked with CER team to correlate ported numbers and update ALI information with PSAP.

Reviewed QOS implementation and optimized as necessary.

Executed multiple configurations including: FXO Analog T1 for emergency purposes, VG224 for fax and alarm system using modems, Call Handlers in Unity with customizations, additional voice circuits to increase capacity using 3825 and 2811 router platforms and Auto Attendant with Call Forwarding to increase coverage for all 40 Schools in the district

BLACKROCK SECURITIES March 2007 – June 2007

Voice Engineer/Consultant

Conducted user survey of services and features used on legacy Meridian telephony infrastructure. Reviewed and formatted data into Call manager format

Troubleshooted and resolved problems during cutover and provided 2nd day support

Carried out various configurations including: Tie lines to integrate Call manager with Meridian to ensure continued service during phased migration of users from legacy PBX to Call Manager ; translation profiles, CSS, and Partitions for Call routing and restrictions; Subscriber templates and used unity Bulk import utility to configure voicemail boxes and populate exchange; Device pools; Call Park, Extension Mobility, Transfer to Voicemail and other Call manager features; Q-SIG tie lines to integrate Call manager with BT ITS turrets.

Implemented auto-registration and used BAT tools to update phones into necessary device profiles, partitions and line CSS and used BAT tools to update Call Manager for extension mobility across clusters

Increased cluster capacity by installing and integrating two Call manager subscribers into the Cluster and upgrading Unity license

PFIZER INC. Nov 2004 – Feb 2007

Voice Engineer

Reviewed network architecture and recommended cost effective infrastructural changes to enable network to support converged services

Worked with legacy voice team to review PBX implementation, PSTN subscriptions, and calling patterns in preparation for VOIP telephony systems and worked with a team of engineers to design new IPT infrastructure

Designed and implemented dial peers to mirror current calling patterns

Installed and configured Unity voicemail server and upgraded Unity server license to increase capacity

Implemented centralized IPT infrastructure using MGCP signaling protocol and SRST fall back for failover purposes within NYC metro locations

Deployed and configured CME at remote locations of 50 -200 users and integrated sites with Cisco Unity voice mail server and integrated with Octel Voice mail system and Call Manager for inter-site calling

Implemented Call Manager resources i.e. MEET-ME, CALL PARK, AAR and MTP resources. Responsible for managing Call Manager clusters

Tested call manager integration with corporate LDAP directory.

Deployed IP phones using BATS.

Scheduled and generated CDR records for call detail analysis.

Deployed gatekeepers in the lab to test Toll by-pass and simplification of call routing.

Provisioned and configured leased lines on voice gateways.

Implemented corporate dial-plan policy.

Published work instructions and standard operation procedure documentations for Operations staff.

Performed multiple configurations not limited to but including: call restrictions using Partition and calling search spaces; translation rules and digit manipulation to integrate acquired company calling pattern into corporate telephony infrastructure; Voice gateways with integration with Call manager using MGCP and H323 signaling protocols; and QOS on LAN and WAN infrastructure to optimize resources

COLUMBIA UNIVERSITY/New York PRESBYTERIAN HOSPITAL 2002 – 2004

Senior Network Engineer

Designed and implemented Campus wide VPN architecture for Columbia and New York Presbyterian Hospital using Cisco VPN concentrators. As part of VPN security architecture, deployed Funk Radius server to perform AAA (Authentication, Authorization and Accounting) and integrated Radius authentication with existing LDAP user account database.

Packaged VPN client as a pre-configured, self extract, and installed package to ease and enhance end user installation experience

Re-designed network Edge to accommodate firewall and new security infrastructure to comply with university and hospital privacy regulations, especially HIPPA

Re-designed routing architecture to accommodate new security infrastructures and filter routing updates as necessary to reduce remote sites routing table entries

Installed and configured inter and intra departmental firewalls policies to satisfy privacy regulations

Prepared detailed project documentation and troubleshooting steps, provided knowledge transfer to junior staff

Designed, tested, and implemented wireless network using Cisco 1200 access points with various 802.1x authentication (PEAP,TTLS,TLS) with a backend of Radius which looks up users credentials in iplanet LDAP, Active directory LDAP and windows domain servers

Designed Wireless network to comply with HIPPA regulations, stress tested same for critical hospital care needs and clinical applications.

Managed Wireless network using Cisco’s WLSE and WDS to handle roaming, intrusion detection, rogue access-points and RF environment management.

GOAMERICA COMMUNICATIONS 2000 – 2002

Network Security Engineer/Manager

Designed and configured a scalable, redundant network comprising of switches, routers and firewalls

Effectively managed a staff of 4 engineers, including daily tasks and reports

Implemented a knowledge base for technical solutions and problem ticketing using Footprints

Installed and configured Netscreen 500, Nokia IP650 firewall in high availability to meet strict uptime requirement and policy

Installed, migrated, patched, and upgraded Checkpoint firewall. Also, configured Checkpoint firewall rule base and policies in accordance with business requirements and security policies and managed the day to day operations of the firewall including troubleshooting

Configured Checkpoint firewall content filtering features to filter virus and web traffic, and configured to load balance traffic in round robin fashion

Migrated checkpoint firewall rule base into Netscreen firewall rules and policies also rolled new firewall into production without a downtime

Converted Cisco access list into firewall rules and policies and commissioned new firewall into production without a downtime

Configured site to site VPN between checkpoint and pix, pix to pix, netscreen to pix and netscreen to routers

Performed network security audit using NAMP, NESSUS, HPING2, SAINT, SARA, CyberCop and firewalker.

Installed snort IDs in a distributed environment using multiple sensors logging into a central mysql database backend with a GUI frontend for ease of administration and data mining purposes

Automated firewall and ids security log monitoring process to notice and warn of anomalies in real time.

Installed, patched and hardened operating systems in Unix and NT environment

Designed and implemented VOIP into existing network to integrate corporate telephone infrastructure

Configured and deployed remote access VPN for remote users and road warriors and tied it into corporate telephone infrastructure

OGILVY & MATHER 1999-2000

Snr. Security Engineer

Planned, implemented, and designed a checkpoint firewall architecture in a Unix/NT environment

Configured firewall to authenticate with Radius server and also as a CA

Migrated an enterprise network including DMZ’s from a single firewall to distributed firewall using a central management server

Designed and configured a site to site and client to site VPN using shared secret and PKI

Installed secure remote client and server, configured security policy and downloaded topology

Installed and configured CVP servers to filter viruses

Configured encryption by generating and exchanging keys using deffie-hellman key exchange protocol

Installed and configured load balancers to load balance http(s), SMTP, FTP and DNS traffic

Carried out various configurations including: HSRP, EIGRP,OSPF on Cisco routers to meet business requirement and redundancy needs; BGP to multi-home to different providers; filters on internet facing router to filter traffic based on AS_PATH and NLRI; Route summarizations and aggregates to reduce route table; and Port/VLAN cost to load balance switches in an IP network

Developed security policy and conducted compliance tests.

Developed business need for projects, administered, and conducted evaluations, documented findings and provided recommendations to management

EDUCATION

Certificate in Network Engineering, Micro Tech Training center

Computer Engineering, New Jersey Institute of Technology

REFERENCES

Available upon request

Contact this candidate