Customer Service Mental Health

WAYNE NESMITH

**** ******** *********, ***, *****, NY 10460 347-***-**** *****.*********@*****.*** SKILLS

• Superior interpersonal skills

• Ability to prioritize responsibilities and manage new requests

• Management skills

• Assist and Direct

• Work effectively and efficiently as a team player

• Customer service skills

EXPERIENCE

T.F. Cornerstone, New York, NY June 2022-Present

Concierge

Greet all residents

Announce Visitors

Reserve Move In/Move Out

Log In Maintenance Requests

Trouble Shoot Residents’ Concerns

Check in incoming packages

Completely trained in Building Link Software

New York City Health Department

Community Outreach Specialist/NRT Specialist May 2020-June 2021

• Visit low vaccination rate communities; provide COVID-19 vaccination information; direct residents to neighborhood vaccination sites

• Attend health fairs and community events and provide PPE/hand sanitizer to residents

• Trained as a mental health amplifier

St. Luke’s Hospital, Quakertown, PA

Security Officer 2019-2020

• Patrolled hospital premises inside and outside areas

• Ensured the safety of all staff and patients

• Worked closely with the local police department. Made arrests when necessary. RSAT Security Consulting, Bronx, NY

Consultant 2015-2019

• Provided personal security services for high-end clients in the movie industry such as celebrities and their employees

• Escorted clients to and from different top-secret locations where movies were being filmed and airports.

• Ensured all equipment being utilized at filming locations were secured and not tampered with or vandalized at the beginning and end of each tour

Wayne Nesmith

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Toys R Us Inc., Bronx, NY

Security Service Manager 2011-2018

• Security Manager for multiple Toys R Us locations throughout NYC area

• Supervised Security Officers and Prevention Officers in daily routines and practices of securing each location efficiently and effectively

• Maintained Security and Loss Prevention Officers schedules and provided weekly payroll reports to HR

• Trained new and current employees on security protocols for New York State and the Toys R Us brand monthly and quarterly

John F. Kennedy High School, Bronx, NY

Dean of Discipline 2006-2011

• Escorted students to and from classroom to ensure school safety at all times

• Assisted in the supervision of lunch periods to maintain student and faculty safety

• Distributed student public transportation fare cards, student schedules and identification cards

• Established and developed positive and constructive relationships with children who exhibited behavior or health issues

• Performed custodial duties during summer months when school not in session EDUCATION/TRAINING

• Theodore Roosevelt High School, Bronx, NY, General Equivalency Diploma

• Sensitivity Training & Verbal De-Escalation

• First Aid and CPR Training

• Fire Prevention Training

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