CARLISA JACKSON
North Chesterfield, VA ***** 804-***-**** *************@*****.***
PROFESSIONAL SUMMARY
Highly experienced administrative and financial professional with over 15 years of expertise in full-cycle accounting, payroll management, and comprehensive office operations. Proven ability to precisely manage high-volume data entry, streamline billing processes, and administer financial tasks. Adept at enhancing workflow efficiency and consistently supporting business objectives through strong organizational, analytical, and interpersonal skills, with a focus on minimizing outstanding balances and maximizing cash receipts.
CORE COMPETENCIES
●Financial Management: Full-Cycle Accounting (Accounts Receivable, Accounts Payable, Bank Reconciliation), Payroll Processing, Bookkeeping & Financial Reporting, Client Invoicing, Tax Documentation, Cash Application, DSO Reduction, Unapplied Payments Resolution, Bad Debt Minimization
●Administrative & Office Operations: Office Administration & Scheduling, Data Entry & Records Management, Human Resources & Talent Acquisition, Customer Service & Client Relations, Administrative Support, Appointment Scheduling, Service Level Agreement (SLA) Adherence
●Problem Solving & Communication: Root Cause Analysis, Issue Resolution, Proactive Communication, Time Management, Multi-tasking, Prioritization, Attention to Detail, Oral & Written Communication
●Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Calendar), CRM Tools (Salesforce)
PROFESSIONAL EXPERIENCE
Office Manager / Bookkeeper / Human Resources Bernard Huff Inc. – North Chesterfield, VA August 2010 – May 2020
Oversaw accounts payable and receivable, performed accurate bank reconciliations, and managed client invoices to support effective cash flow.
Handled payroll processing, tracked employee timesheets, and maintained compliance with tax documentation requirements.
Optimized billing operations by leveraging Excel and CRM platforms like Salesforce, resulting in enhanced data accuracy and operational efficiency.
Maintained detailed HR records, facilitated onboarding documentation for new hires, and coordinated benefits enrollment processes.
Delivered exemplary frontline customer service, efficiently organized appointment schedules, and provided robust administrative support.
Laundry Technician Commonwealth of Virginia – Goochland, VA May 2020 – May 2024
●Operated commercial laundry equipment while rigorously adhering to safety and quality control procedures.
●Tracked detailed service records and accurately processed outgoing orders for inventory control.
●Demonstrated exceptional time management and meticulous attention to detail in a dynamic, fast-paced environment.
Talent Acquisition Specialist Lord and Taylor – New York, NY August 2024 – Present
●Manages full-cycle recruitment, including candidate sourcing, screening, interviewing, and offer management.
●Collaborate with department managers to develop precise job descriptions and refine strategic hiring approaches.
●Facilitates comprehensive onboarding, background checks, I-9 verification, and development of employee handbooks.
●Ensures strict compliance with EEO, ADA, and all company policies.
●Maintains applicant tracking systems and analyzes key hiring metrics to optimize processes.
EDUCATION
Bachelor of Science in Entertainment Business (In Progress, Expected April 2027)
Los Angeles Film School – Hollywood, CA
Associate of Applied Science in Business Management (In Progress, Expected May 2026)
Brightpoint Community College – Chester, VA
GED
Virginia Department of Education – December 2023
CERTIFICATIONS
●Computer Literacy – March 2024
●Career Readiness: Ready to Work – April 2024
●National Career Readiness Certificate (Bronze) – May 2024