Customer Service Office Manager

LAUREN K. BLACKBURN

*** ********* ***** **********, ******** 23114 804-***-**** *******.*********@*****.*** Career Objective

Reliable, knowledgeable team player looking to re-enter the workforce on a part-time or contractual basis, preferably in a remote position. Available to work flexible hours. Expertise Highlights

Excellent Customer Service Credit and Collections Experience

Telephone Sales Ability to Create Sales Collateral Professional Experience

Allstate Insurance, Midlothian, VA 2006 - 2008

Office Manager

Credit and collections

Quotes

Cross-selling multiple policies

Created sales collateral

Commonwealth Underwriters, Richmond, VA 2008 – 2011 Underwriter

Licensed to underwrite property and casualty insurance for an insurance broker

Underwrote clients with companies such as Lloyds of London

Soft credit checks

Responsible for obtaining and evaluating property inspections

Diligent correspondence with clients

Handyman Matters, Chester, VA 2015

Dispatcher

In addition to dispatching service technicians was lead customer service representative Education

Manchester High School, Midlothian, VA

John Tyler Community College, Midlothian, VA

2003 Graduate with Honors

Studies in Criminal Justice

Business Skills

Proficient in Microsoft office suite

Excellent marketing/collateral development capabilities Outstanding written and verbal communication skills Excellent time management, self-directed

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