Human Resources Information Technology
Resume:
SHANIQUA ALIYAH FELIX
Address: LP#*** Morne Coco Road, Petit Valley, Trinidad
Contact: * (868) 395- 4713 / (868) 778- 6923
Email: **************@*****.*** / *************@*******.*** OBJECTIVE
An extremely dedicated, capable, trustworthy and hardworking individual seeking to expand my interpersonal skills as an intern at your company. Will leverage proven experience to contribute to your company goals and needs.
SKILLS
Fast Learner
Time Management
Good Communication
Hardworking & Punctual
Critical Thinking & Problem Solving
Flexible; Teamwork & Independency
EDUCATION
September 2008 - July 2011
St Anthony's Girls’ RC
Petit Valley, Saint George, Trinidad and Tobago
September 2011 - July 2015
Maraval RC School
Saddle Road, Maraval, Trinidad and Tobago
September 2015 - July 2020
Diego Martin Central Secondary School
Wendy Fitzwilliam Boulevard, Diamond Vale, Diego Martin, Trinidad and Tobago QUALIFICATIONS
CSEC O’ Level Examinations 2020
E.D.P.M
Mathematics
Information Technology
Physical Education
English Language
French
CTS College of Business and Computer Science
Currently pursuing ABE Level 5 Diploma in Business Management and Human Resources EXPERIENCE
Cashier/ Customer Service Representative
Keith Khan’s Books Etc.
Frederick Street, Port-of-Spain, Trinidad
July 2021 – September 2022
• Memorized an entire line of company books and stationery, including prices, special codes for specific items and special discounts.
• Maintained a clean and organized checkout area and restocking supplies as needed.
• Handled cash, credit card, and electronic payments, ensuring accuracy and adherence to cash handling procedures.
• Resolved customer complaints and issues promptly, ensuring a positive shopping experience.
• Assisted in inventory management, including receiving, organizing, and stocking new book shipments.
• Supported store promotions and seasonal events by setting up displays and informing customers of ongoing offers.
• Provided assistance with special orders, gift wrapping, and assist customers with book recommendations and the location of books.
• Collaborated with team members to achieve store sales targets and enhance overall customer satisfaction.
Data Entry Assistant
I-Lan OutSource Limited (Republic Bank DPS)
Pembroke Street, Port-of-Spain
January 2023 – Present
• Accurately entered customer information, financial transactions, and other data into the bank’s database systems.
• Balanced branch batches, ensuring all transactions were accurately recorded and balanced.
• Passed branch balancing sheets, confirming the accuracy of financial records.
• Verified and cross-checked data entries to ensure accuracy and completeness.
• Managed and organized electronic and paper files, maintaining high standards of confidentiality and security of sensitive information.
• Utilized banking software and tools to input, update, and retrieve data efficiently.
• Prepared documents for processing, including sorting, organizing, scanning and copying of documents.
• Verified the accuracy and completeness of scanned documents.
• Proofread documents to ensure data integrity and correct any errors before final processing.
INTERNSHIP (OJT Trainee)
Company name: Judiciary of Trinidad & Tobago
Address: Thomas & Sons Building, Corner Duke & Pembroke Street Title: Clerical Assistant- Criminal and Traffic Court Administration Department, HRM Unit Duration: 02 August 2023 to 01 August 2025 (Resigned 09/04/2024) Job Responsibilities;
• Assisted with maintaining and organizing records, ensuring accuracy and accounted accessibility.
• Created, maintained, and retrieved files as needed, ensuring efficient record- keeping.
• Managed filing systems, both physical and electronic, to keep documents orderly and up-to-date.
• Edited documents from scans, ensuring accuracy and proper formatting.
• Updated and maintained leave records and other employee information in the database and ensuring accurate tracking of employee leave.
• Provided general administrative support, including answering phones, tying letters, writing and responding to emails.
• Supported special projects and other tasks as assigned, contributing to overall office efficiency.
• Ensured compliance with confidentiality policies and procedures when handling sensitive information.
Business Operations Assistant I
Judiciary of Trinidad & Tobago- Criminal and Traffic Court Administration Department- Human Resource Management Unit
Corner Duke & Pembroke Street, Port-of-Spain, Trinidad April 2024 – Present
• Support HR business operations, including employee onboarding, payroll processing in a timely manner and accurate data entry, vacation leave approvals etc.
• Prepared and issued job letters to employees and other official HR correspondence.
• Assisted in maintaining accurate employee records and ensuring compliance with company policies.
• Maintain accurate records of sick leave and other employee absences in the HR Database also report to support decision making processes.
• Responsible for orientation and ensuring a smooth process, verifying documents and assigning officers to district courts.
• Prepared Ministry of Labour request for staff, assignment letters, continuation letters, release letters, request for staff ID and update employee bio data sheet.
• Prepared further temporary appointment letters for signature and distribution.
• Supported projects and initiatives as needed, contributing to overall strategy and goals.
• Responded to employee inquires and provided assistance to resolve HR-related issues.
• Coordinated with various departments to ensure the smooth flow of information and documents.
• Calculate and awarded employee increments.
REFERENCES
Rochel-Ann Dixon
Clerk I/ (Ag.) Human Resource Officer III
Judiciary of Trinidad and Tobago
868-***-**** **************@*****.***
Kandia James
Teacher III- (French)
Diego Martin Central Secondary School
868-***-**** ******@********.***.**
Nicole Phillips
Teacher III- (Physical Education)
Diego Martin Central Secondary School
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