Customer Experience Manager
Resume:
Charmaine Ruble
Bunker Hill, WV *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier and Customer Experience Manager
Michaels-Martinsburg, WV
October 2017 to Present
I have fulfilled many different types of jobs throughout my five years/4 months of employment. I was an interim customer experience manager for approximately six months. My job was to help insure customer satisfaction. Help, to ensure our cashiers were trained and maintaining a good customer experience. Some of my other duties included being a "keyholder", locking and unlocking the store, being able to give the cashiers change for their tills, and counting the money for our daily deposits. Writing performance observations for cashiers as well as other managers. I have also learned how to read and fill a planogram, build grids for the merchandise, and all the parts of stocking, as well as over stocking merchandise. I currently hold the position of cashier. I stepped down from evening closing Manager/PT Customer Experience Manager, due to finding a more full time position that limited my evening availabilities. Program Manager
Right at School-Winchester, VA
July 2023 to April 2025
Was in charge of setting up to take care of 15-20 k-4th graders from 2:30pm to 6:00pm Monday-Friday inside of various elementary schools within Winchester. Was in charge of an educator, but also worked alongside of the educator to teach and interact with the children.
Taught the children American sign language and various other curriculum based subjects Personal Nanny
Kelley Aitken (private citizen)-Martinsburg, WV
October 2008 to November 2019
I work for a family that had 4 children. When I started the kids were 8 yrs.,6 yrs ( 2),and 10 months. Took care of them before and after school, when there was no school, have stayed with them for extended periods of time. These kids are as important as my own three children are to me. Assistant Director
The Playroom Inc. (Child care center)-Buner Hill, WV April 2004 to October 2006
Took care of children, took care of accounts receivable, took care of building, as well as held keys to open and close building
Education
Associate in Child Development
Blue Ridge Community and Technical College-Martinsburg, WV January 2013 to May 2015
High school diploma or GED
Middletown High School-Middletown, MD
September 1986 to June 1990
Skills
• Pandas
• Cash handling
• Phone etiquette
• Customer service (10+ years)
• Communication skills
• Early Childhood Education
• Merchandising (Less than 1 year)
• Cashiering (7 years)
• Babysitting
• Nannying
• Infant Care
• Writing Skills
• Bilingual American Sign Language (3 years)
• Basic math
• English
• Classroom Management
• Toddler Care
• Childcare (10+ years)
• Planograms
• Retail Sales (7 years)
• Teaching
• Handling/counting money (5 years)
Languages
• American Sign Language - Beginner
Certifications and Licenses
90 hour Pharmacy tech certification
Present
In 2017, I took the 90 pharmacy technician training class through Blueridge CTC. Martinsburg, WV I past the class with an 85% (B) passing grade. I have not yet pursued my Board Certification Driver's License
Child Development Associate Certification
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